Tarneit Family Medical and Dental Centre

Clean waiting area and very cooperative reception. Toilets are clean. Make sure you make appointments before arriving the clinic.

Monday morning 5am
Going to make appointment booked out till Wednesday.
Do People know they are going to be sick in the future.

I wish there should be an option for no stars at all and if possible the negative rating.

This Incident happened on 9th June when I went to the local clinic with my 10 years old kid who had a really bad accident in his school with his broken tooth, broken arm and multiple injuries on his face and leg.

There were two receptionist at the reception and both instead of attending the kids and providing the quick first aid they refuse to attend the child and asked to leave the clinic immediately just because I didn't have a prior appointment with them.

I was shocked with their reaction, how the hell I would know my son will have an accident that day and that time so I could book an appointment in advance. What if they have the same situation and there is NO ONE DOCTOR to attend them.

For the Clinic: I wish they would have provided sufficient training to all their receptionists to use their common sense in special circumstances and not just look at the calendar.

Since I was worried about my son I went straight to the Riverdale village clinic for the first time and I was surprised that as soon the receptionist saw my boy, she straight away called the nurse and requested the doctor to come and attend my son immediately This is called humanity not just the business.

I am writing this review so management can take necessary action in future and someone else can be benefited the way I got in other clinic.

The dental clinic is fabulous. They were booked out completely. I requested them for an urgent appoitment due to the nature of pain in my wisdom tooth.they immediately gave me an appoitment. Love the place and services. Highly recommend

Really slow. Over book. You have to wait extra 1 to 1.5 hours to see the doctor. Its really slow.

If there is a ZERO star rating here, I would select that to give the nurse (an indian lady) a 0 Rating. Very rude, not accommodating and very unprofessional. Was telling I just could not remember name of my clinic, requested politely if I can check it for 5mins and come back, I was asked rudely 'how long will I take' and I say just 5mins. I was rushed and was told very rudely that there are other scheduled patients that will come - even though it was not too busy (2-3 patients).

On a positive note, had a great experience with Doctor Hassan and the nurse at the reception.

Terrible experience, not thorough, they do not listen just quick to write a prescription and send u on your way. Most of the time they don’t even get back to you when u book a Tele health appt. Awful, would not recommend.

I've been here a couple of times however not in the past year and due to this I cannot get a telehealth appointment when I'm really sick and cannot go in due to symptoms similar to covid although I have done the test and it's come back negative twice. So disappointing that you can't even get help when you need it.

Receptionist is so rude. We were late by few min and she didn’t let us in.
When doc are running late we have to spend lots of time waiting but when come to us it’s totally opposite.
Strongly suggest don’t go to this clinic.

Very poor service, I had a telehealth appointment booked for 10am with Dr Ahmjad and did not receive the call. I contacted Tarneit Family Medical and Dental centre to double check my appointment and was confirmed that my appointment is correct and that the doctor is running behind schedule. I understood and waited patiently, come 1.40pm and still no call so again I call to see what was happening and I was advised that the doctor was with a patient and will contact me straight after. 4.37pm and I'm still waiting. Very bad and poor service, I would not recommend this clinic to anyone!

Please guys do yourself all a favour and don't waste your time going there. The receptionist is so rude don't know how to talk to people. Make people feel like 3rd class citizen. Please don't go there

Never have a problem with this center lovely ladies behind the desk heard a lot of rude people to these ladies gotta have a lot of patience for that nurses a nice, Dr Abdoul is lovely recommended by my daughter happy as

All the stuff at the reception is very friendly n nice. Dr. Amjad Hafizullah and Dr. Naveed are very experienced and professional doctors there. Dr. Amjad is our son's gp and he is always very supportive, have huge respect for him.
Its a great place, the only thing they should work on is to reduce the waiting time for patients, other than that they deserve 5 stars

Dr Amjad is the best doctor as we always go to him, very kind and polite with his patients. Reception staff also always been very helpful and nice

Highly IRRESPONSIBLE staff. No coordination amongst themselves and often lost for clarity. They never respect the time of customers / patients.

They called me 8 days back, and they initiated a booking my mother for Covid vaccination. During the call, they confirmed that my mother is on Private Insurance. Then they re-confirmed the appointment and private insurance yesterday and again today at 0941.
Upon reaching the clinic, they tell us that there is a Government update that only patients with medicare are vaccinated at clinics while Private Insurance holders need to go to Hospitals.

This, AFTER the receptionists called me and confirmed the Private Insurance thing 2 wks back, yesterday and at 0941 today, for an appointment of 1140. On reaching the clinic, they sent us away!

There were only 2 members at reception and both don't know who called me at 0941 TODAY, let alone yesterday. They want me to believe it.

And they say the "Government Update" was a "recent" one. More recent than 0945 but before 1136?

This place is the worst place to get yourself checked in.

The receptionist are the rudest people I have ever meet, they seem to take joy in rejecting people, and surprise surprise a certain doctor seem to be on the same dose of fun as the receptionist.

Lack of professionalism.
Lack of care to any patients.
Money Hungry.
Rude at all time.

Speaking from experience, this is the 5th time I have been to this place.

To spare you the disrespect, find another Medical Centre.

Wanted to make appointment for first time as new to area. Called up and as soon as it was answered I heard shuffling, there was no greeting and was put straight on hold for over 5 minutes without being asked. Going elsewhere.

Was referred by my family about Dr. Hassan.
He is a true gentleman. He listen to me and gave me the best advice. Treatment is standard and hope for the best.

I wish I could give 0 star to this facility. I went this place as i was suffering from too much legs pain. They put me with Dr Sue Lee but doctor’s behaviour was not good at all. Before even go to the room she said to me please do quick as other patients are waiting.i was thinking like seriously.then she started conversation and said ok tell me what happen, I started and said i am having too much pain in my legs which I could not tolerate anymore and she stopped me and said this will be not quick conversation as i need to ask you many more questions.i was sitting there and thinking that what does she mean from quick conversation, i mean if i tell her that i am having headaches or something else she still need to ask me the reason or history. If she was running behind that was not my fault so i just walked out without any opinion or medication or any advise and i will not recommend this place and will not go there specially to that doctor anymore in future. She was not friendly or helpful at all which she should be as a doctor.

Worst reception staff. Very rude. I was speaking to the lady named "EMMA" I could see an appointment available online and she was telling me that there is no appointment available. Please hire better staff members who are atleast ethical.