Swimart Cheltenham

We have been using Swimart Cheltenham for years. They are extremely reliable and our pool always looks great. I would highly recommend this company for anyone looking for a pool cleaning service in Bayside.

We recently bought a house with a pool and needed some advice, and chemicals. The team at Swimart were incredibly helpful, took us through the water sample results and gave us everything we needed to get our pool ready, with clear instructions. Our pool is now sparkling and ready for swimming!

First visit - first impression - customer focus.just found my new home of pool service solutions.

Update: see photo, as I’m curious as to how pool chemicals should be stored and transported while in the back of a ute?

1 star lost: I went to pick up the kids from school and of course I missed the pool maintenance man who I had waited at home since 8am. The company now won’t come out to our property unless they charge us an extra “call out fee”. Being a stay at home Mum means I can be at home all day, but obviously life means there are times when I need to leave the house - picking up kids is the most important.
Suggestion: provide an “estimated” time for a service (like most other companies) or even a “window” so people can ensure they are home as required but also carry out essential daily tasks.

1 star lost: leaving our property in a mess after each service. Sand everywhere. Filling our recycle bin with non-recyclable items. Leaving pool gates open while servicing the pool, leaving pool gate open once you’ve left our property, leaving full bags of pool supplies at our property.
Suggestion: leave the property you are attending the same way you found it.

1 star lost: sending out maintenance staff with faulty replacement parts & then having to wait an extra 2 weeks (when we’ve already waited weeks for the part) for the second part.
Suggestion: check all parts before they leave the shop.

1 star lost: rude customer service. Every person you speak to should be considered a “customer” whether they are spending $5 or $5000.
Suggestion: Aim to keep every customer happy so they come back and continue to spend more money. Business rule No 1.

Very knowledgeable and helpful staff, their technicians are professional and reliable. The shop is open 7 days and they have all the parts you need. Great service and great prices, definitely recommend!

Thank you Swimart Cheltenham for fantastic service. Brett has always serviced my spa, always friendly, reliable and offers great advice. Highly recommended. Thank you

Absolutely 5 star service. Ben has gone above and beyond to provide recommended cleaning pool products and equipment. Highly recommended swimart.

Geoff and his team have provided us expert pool advice and superior equipment, products and service for over 10 years now. Highly recommend.

I feel like a queen relaxing in my pool with all the amazing swim mart toys. The pool looks amazing thanks to Geoff for the service. Highly recommend

Geoff and his wonderful team were the only pool shop bayside that could fix my ongoing problems! My water is now crystal clear and my connect 10 running beautifully! All I do is swim now! A new customer for life!

18mths ago we switched our pool servicing to Swimart Cheltenham. We are travelling overseas frequently and have complete trust in this professional team with our property in our absence. Swimart’s service is second to none. Well priced, great communication, reliable, our pool is always beautifully maintained and sparkling!

Finally found the best bayside pool shop in Melbourne, their knowledge, service and professional experience is second to none! Over the years I’ve had 3 pools and Swimart Cheltenham now look after my new one all I do is swim in it! They are welcome in my back yard any day!
Thank you team!

Went in having just bought a house with a pool. They tested my water and gave me simple advice as to what I needed to do. The chemicals etc were all reasonably priced.

Very helpful and nice to my daughter who came in with me too.

Will be going back. Thanks again

The staff are always so helpful! They’ve never told me to buy anything I don’t need so I always feel like I can trust them!

Extremely disappointed and angry with Swimart Cheltenham! Advised a price over the phone when I made a booking and then charged a completely different price! When I called them to say Ive been charged wrongly I was abused by Jeff over the phone and now this charge has been reported to my bank as fraudulent. I will never use this company again! Extremely dodgy! If I could give zero stars I would

Daniel & the team where all over what I needed, & guided me through what I had to do. Needed parts, everything was in stock Easy.

I crossed over 6 months ago and could not be happier, efficient, knowledgeable and just get the job done

Great team, we use them every fortnight to keep our pool in great shape and they do exactly that. Aaron is our boy most of the time and he has great knowledge of anything your pool need. Great local business. 5 stars alright.

My pool started to go off and no matter what I tried, the pool kept going green. Geoff at Swimart tested the chlorinator and found it was faulty, too old and beyond repair (close to 20 years old).
He replaced it with a new system at a very competitive price and
treated the algae - all within a short time. Great service and team
that know their work and won’t sell you stuff that you don’t need.

Fast and friendly service. Geoff has gone out of his way to try to obtain parts and give advice. My go-to store for chemicals, testing and parts.