Superdry Outlet Essendon

Sara and specially the fit gentleman were very helpful. Nice collection of outfit. Sara even offered to look for stock on the storage for availability of the size required.

I purchased a hoodie from this store and as I wanted to gift them, I removed it's tag. Unfortunately the size did not fit for the person and thus I went back to return.
The manager in the store said that she cannot take the item for return as company policy expects the tag to be there in the garment. I was not across this and I asked her for "Return Policy" information if they are being displayed anywhere in the store or in my receipt or any form of documentation and the answer was negative.
When I checked them online, I found out that this was true in its policy.
The reason why I would be giving them a 1 star is because
1. She was very rude in her responses.
2. She did not have any banners, brochures, or documentation in the store that mentions return policy information. Not every customer is expected to go through online to read through the process

Went to superdry today to find some snow pants
Thanks to Bahar who was there to help me she is super patient and super helpful she even went the extra mile in directing me to exactly what to buy

Inspired from staff member “Shanan” who was very helpful & cheerful whilst the search for a size of my favourite article.

Great shopping experience with my exchange of product. Staff were only too happy to help and also made suggestions that were valid and thoughtful.

Just shopped @SuperDry store. The staff was very patient with my enquiries. Spent 30 minutes with me and converted me from a browser to a buyer. Not sure on the name of sales person but think his name is Lyrene.

Most rude sales people I have ever come across. Accusing me and my friends of stealing my jacket when it was purchased from Doncaster David Jones where there is an outlet and the sales assistant didn’t even have the wits to know that. My friends were also accused of stealing my own jacket too

Not a very pleasant experience was denied the additional discount when we changed our mind to add an additional item to a same bill which was purchased few minutes ago and also were informed that a new bill cant be issued if we exchange the same

This is the best store I've ever been to: thanks to alexandra: who was the best outstanding customer service I've ever had the pleasure to come across: as soon as i walked in she helped me immediately getting everything I wanted: I.have spread the word to my friends: superdry have the most beautiful clothing I got what I wanted and walked out with a huge smile on my face thank u Alexandra u made my day: I will be returning to buy more beautiful clothes awesome store exceptional service