Supercheap Auto Craigieburn

Just had a lovely gentleman ‘Peter’ serve me today. He helped me find suitable storage for my car. What excellent customer service and a fine example to others Thankyou Peter!

Very pleasant place to visit, reasonable prices, friendly and knowledgeable staff, and always give me a free credit, very generous thanks to SuperCheap️️

A good sized store with normally very good staff much better than the Roxburgh Park store which always has a lot of items out of stock.

Look, I spent to much time looking because no one asked.
BUT the lady at the front counter was REALLY good.

Female Staff At Craigieburn SuperCheap have enough time to stand behind the counter and talk all day but they don’t have time to serve customers specially when someone has no idea where is the Cabin Filters are that’s not a good customer service at all. I am hoping Store Manager will change this culture and make necessary changes in order to provide Great Aussie Customer Service Culture Good Luck.

I had an absolutely terrible experience with Super Cheap Auto! The staff were extremely unfriendly and unprofessional, making me feel unwelcome and uncomfortable from the moment I walked in the door. To make matters worse, I had to make three separate trips just to get a simple brake light.

Love the staff, nothing is too much trouble. Needed a new Battery and they fitted it no problem

Went to pick up a click and collect, WRONG item they did not have the item in stock. No compensation and I have lost my club credit as well. This is the second time this has happened! No help from their HELP desk as well. Will be canceling my club membership and unsubscribing from their annoying email’s.

Great range of products. The staff were professional and friendly. Parking was good. I rang the day before and the salesgirl had the product ready for me.

Quick friendly customer service, with a wide & good quality range of products, for all your automotive needs.

Everything is okay with the store, main issue is its always understaffed or the staff are no where to be seen.

My hubby likes Supercheap Auto. It's the only store he'll go to for parts, items & products. The staff & service is good. They also sign you up for membership. How good is that.

Took 30 mins to get help at the paint section cause there was no one on the floor and the guy who did help me was on his lunch break

Small store with everything you'll need automotive wise. A little understocked on some items but if you can't find what you want, you can always go next store to Autobarn

Nice, new and clean store. Well stocked and well lit. There is plenty of parking out the front and the shop is easily accessible.

New place, that's always good and finally in a convenient location. What's not great is super poor customer service. The people employed by Supercheap must only be purely based on 'friends' or 'family'. The quality of customer service or lack of is really pathetic. The employees do not care about the customers, they do not approach people who're confused or in need and the counter people talk amongst themselves without conversing with the customer (particular when they say next waiting then stop serving to talk to each other about breaks etc).
Personally the customer service is way better at Autobarn!

The first thing that makes a huge difference with any retail outlet is to have great staff who supply great customer service. Craigieburn supercheap auto has exactly that.