Subway

Man serving at window probably shouldn't have had a friend standing at the drive-thru window chatting and in my way so I couldn't park at the window. He left me at the window to continue speaking to her inside.

Next staff member came to the window, she was coughing up a storm, all over the window and register, then into her hands. Then touched my good.

Really bad service one of the healthy guy just putting breads in glass cabin with his bare hands without wearing any gloves for god sake people are going to eat those

My partner and I visited the Irymple Subway in early march 23 as we were in need of a quick and easy early dinner as we were not going to have another chance. My partner is Gluten intolerant, and so when it came time to order she ordered a GLUTEN FREE wrap with ham and salad filling. The staff then began making the wrap and followings what we thought to be correct practice when preparing GF orders. Once our order was complete we decided to dine in. As my partner began to eat her wrap she noted to me that she felt perhaps she had been given a wrap containing gluten. Upon her sharing this concern I went up to the counter in a non confrontational manner and queried the staff member who had made the wrap whether the wrap they had made contained GLUTEN, to which they ASSURED me it was a GLUTEN FREE wrap. I then proceeded to reassure my partner of the status of her wrap and she went on eating it.
After another 5 - 10 minutes had passed and my partner had finished her wrap a staff member approached us and asked if the wrap we had received contained seeds, to which we replied that it did. The staff member then looked noticeably concerned and made their way quickly back behind the counter. After another couple of minutes the same staff member was accompanied by who I would say was the team leader at the time. They came and informed us that in fact the wrap that my partner had now completely consumed HAD CONTAINED GLUTEN. This was EXTREMELY DISAPPOINTING to hear especially after I had approached them questioning that fact and they had reassured me it was correct.
We were then given the option to have the order remade (that had already been eaten) or a refund. So as not to risk another error we chose to receive a refund.
This was just as the evening rush had begun and there was now approximately 5-6 people waiting to make their orders. I was told that I could join in the queue and when I got around to the counter I would be able to receive the refund. We did not have time to wait that long, nor do I feel that we should have needed to. And so I left my mobile number with staff and stated that we would be coming back on the Sunday to get the refund.
As a result of this my partner experienced discomfort and pain during the event we were attending, as a result of the gluten containing wrap.

Once we returned on Sunday to get our refund we then went to the ice cream store next door and bought ice cream with our money. All of our needs were met.

In the days that followed my partner emailed the store manager, but did not feel heard. They argued that she was in the wrong and that the wrap in fact was the correct order and did not contain gluten, despite the photograph of her wrap which contained seeds (subway confirmed that gluten free wraps do not have seeds).

In summary, I understand that people make mistakes, but in this scenario when we approached to share our concerns we were not fully listened to.
If you are not sure of an answer it is best not to give one or STOP what you’re doing and CHECK so that the response you give to the customer is reliable.

We will not be visiting this subway again. We experienced a complete lack of customer service.

The girl with brown and whiteish hair with funky earrings a few days ago was amazing. Brilliant customer service and a fast worker. The store was fresh and food was good Thankyou Chelsea and the rest of the crew on that night

Will never enter any of the subways that’s owned by a crook, the way he treats he’s staff and underpays them.

Fantastic Subway, always super friendly, very fast and always get the order right. I know it sounds silly to recommend one franchise over another but easily the best subway in town, would go six stars if i could.

Gross, I was eating a salad when I noticed my food tasted revolting and there was a bug! I spat it out and now im really grossed out.

Went in drive thru for lunch on Christmas Eve. Service was overwhelmed, but they were doing a good job of processing orders and getting them out.

Food was very good if not slightly rushed to keep up with demand on the day.

Imagine drive thru experience works much better during quieter hours but under pressure to keep total wait time under 10 minutes when restaurant is busy.

Large new store. Friendly staff and fresh ingredients. Very busy complex as there’s a popular ice-cream store next door. Parking is limited.

This is no different to any other Subway, however this is the only one in the area that has a drive through. You can dine in or take away. Be aware that there is limited parking if you are intending to dine in. It is one of four Subways in the area and is located near the intersection of one of the main streets through Mildura which is the main business area of the town.

Honestly don't know why they keep a certain female staff member. Never gets the order right, over charges and worst of all PUT COOKED HOTCHICKEN IN WITH THE RAW COLD CHICKEN! No matter how desperate you are for staff it's not worth risking people's health!
I will not go in if she is working and when she comes out from the back I leave.

Special order was only partly fulfilled. Have to wait in store for remainder to be put together

Stuff need to learn customer service before put out the front. A young bloke has a Personally like a wet fish.