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Subway

Address Thrift Park Shopping Centre, Shop 14/171 Nepean Hwy, Mentone VIC, Australia
Phone +61 3 9585 8587
Hours 10:00-20:00
Website www.subway.com/en-au
Categories Fast Food Restaurant, Restaurant, Sandwich Shop
Rating 2.6 23 reviews
Nearest branches
Subway — Shop G118 Centre Dandenong Rd, Cheltenham VIC
Subway — 293 Charman Rd, Cheltenham VIC
Subway — 6/600 Main St, Mordialloc VIC
Subway — 286 Boundary Rd, Braeside VIC
Similar companies nearby
McDonald's Cheltenham — Nepean Hwy &, Jamieson St, Cheltenham VIC
Nando's — 1239 Nepean Hwy, Cheltenham VIC
McDonald's Braeside — Cnr Boundary &, Centre Dandenong Rd, Braeside VIC
Burgerlab — 194 Como Parade W, Parkdale VIC

Subway reviews

23
Sort by: date highest rated lowest rated most helpful
dylan
23 December 2023 3:56

I’ll repeat what others said, rude store managers, stingy food portions and grey vibe to the store. May as well head to the sushi shop inside for something cheaper and healthier.

Bee
17 October 2023 10:36

The young kids who work here are rally nice and friendly, but the shop owner guy (i think) is so grumpy, went to get a sub on a sunday; the way the manager woman treats the employees is absolutely disgusting, scolds and picks on these kids repeatedly infront of customers, zero professionalism. On top of that they are so stingy with the vegatables and the prices in this store is isnsane, i would give no stars if i could, the only reason i gave three stars for the service is because the kids who work here are nice.

Mikey
17 June 2023 23:32

My home subway charges me $9.00 for my footlong salami/salad and the most I ever been charged is $11. This outlet charged $13. I told her I will not come back. Bread was stale also. Certainly not the normal quality from Subway. They will burn their fingers if they keep this up.

mitch
16 December 2022 15:23

This Indian guy working at subway was highly rude trying to make me pay for two six inches when I order a foot long very rude then swore and stuck finger up at me and my daughter

Katarina
30 September 2022 5:06

Bad customer service, stinge out on ingredients. Seems like there’s a new team every few months. There are better subways around the area.

Ryan
08 May 2022 1:00

Would give 0 stars if I could - old Indian man serving, appalling service and should not be in customer service. Do everyone a favour and remove yourself from the store.

steven
02 April 2022 9:06

New management since we came last. Fast food and same quality. Overall the experience has not changed as I'd usually expect when management changes. Ample parking. Grab a coffee in the central to go along with the cookies from subway

lachlan
26 February 2022 6:15

Terrible joint, literally got three of my orders wrong now and had to send them back I don’t think it’s that hard to leave out some sauce that you’re allergic to and to add more than 6 olives

Joe
14 February 2022 7:57

Worst Subway experience by far! Disgrace. Sub was utterly drenched in mayo. Threw it in bin, as it was not edible. Young lady that served me, looked like she was ready for bed. And not to forget, being treated with passive aggressiveness! No dam clue, why she is serving customers. Felt very uncomfortable standing across from her.worst customer service and lack of veggies on the sub. Store trying to save costs by being stingy on the carrots and meatballs.trying to give me a heart attack. Avoid at all costs. Report this place to HQ. Tarnish my experience of Subway. Never again!

BALAKRISHNA
03 October 2021 3:05

Cross contamination
No food safety procedures
Especially gloves they are not changing at all handling meat and veggies same time

Petra
07 September 2021 1:04

Fast and friendly service. Sub tasted nice and as I've come to expect. Salad ingredients fresh. The only negative all be it small was that despite toasting the sub/bread was quite soft which is the opposite to what it should be. Store clean. Ample parking near the store but it can be quite full as it's near Woolworths.
Update: has definately gone downhill. Very cold and unemotional staff/service and very inefficient. One would think customer service was a priority, and a little courtesy goes a long way.

Siddharth
02 July 2021 3:31

Worst customer service, there was a old aged guy. Waited for nearly 7 min I queue & when my turn arrived he started preparing some other order.
Will never visit again

M D
11 May 2021 17:40

The most sullen young girl served me. Darling, you’re in customer service, put a smile on your face.

Joshua
25 March 2021 13:49

Oh my, a teriyaki chicken sub hits the spot every time, specifically from this joint they do it better

Shirin
17 January 2021 15:31

Love it when you order subway and all the salads are crisp and the bread is super fresh. This subways is the best!

Matt
26 October 2020 17:33

Subway Thrift Park used to be my go-to in the local area, however they have since removed their "meal for two" deal on uber eats, so i've switched to the Cheltenham store who offer better value. Delivery is more expensive, but overall a lot cheaper with the "meal for two" deal

larcsword890
13 July 2020 20:18

The best Subway in the area to me. The ingredients are usually a lot fresher than other Subway that I have visited and staff are very friendly. I have a gluten free roll and chicken teriyaki with vegetables and no cheese and it's always very tasty. Considering what it is, it's great quality.

Petra
19 May 2020 18:16

Fast and friendly service. Sub tasted nice and as I've come to expect. Salad ingredients fresh. The only negative all be it small was that despite toasting the sub/bread was quite soft which is the opposite to what it should be. Store clean. Ample parking near the store but it can be quite full as it's near Woolworths.

brian
18 February 2020 17:30

Got 3 footlongs from here and the guy made them well and doesn't just throw them together. Good bloke and would recommend this subway

Andrew
16 May 2019 5:44

Twice in a row the staff member Honey has short-served the meat on the foot-long sub I ordered. If you catch him doing this and challenge him he will give you rubbish excuses. This guy, "Honey" will make up excuses and say things that are not true in order to cut costs for himself. Be very careful here, the staff are trying to maximise profits by cutting portion sizes (e.g. Meat/salad/sauce) size. Go to a different subway location or just buy something else!

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