Strandbags

Terrible customer service! They had internet issues so they have charged me twice for the same item! When I called the store and asked refund they said I have to contact customer service! It takes ages to call them on the phone!

I would never ever shop in this store even the online store again!

I had the privilege of Lisa helping me in store today. Lisa was incredibly friendly, professional and knowledgeable with the stores items. Couldn’t feel more confident with my purchase today, Thankyou Lisa:)

Came into store other day was greeted and very impressed with sales assistant i think his name was luke, he was very patient with customers very knowledgeable with the products a well spoken and very pleasant young man.

I have bought quite a few items from this store in the last 15 years. I love their products. They are always good quality. The sales assistants are always friendly and helpful. I even like to go in there and browse if I am not wanting to buy anything. The new shop is so much bigger than the old one. It is so roomy and well set out and it has a lovely appeal to draw customers in.
I would recommend this business to anyone looking for handbags, backpacks and luggage and great service.

Worst customer service ever! I visited 22nd June and the staff were horrid. Not only was I not greeted I was completely ignored! I came to purchase 2 suitcases for a family trip and was astonished at the way I was treated. The woman was too busy making a silly little display rather and talking to her coworker to assist. When I asked her if there were any other colours available in a product she replied "nOt For tHAt PriCE. Um excuse me? I advised her I was not looking for price but for something I would like. She acted as if I had just interrupted the most important conversation of her life when I asked for help. Never coming here again, check your staff and their bad attitudes.

The staffs judge the customer by their looks! I went in the store today, the staff and I looked at each other, I smiled at her but the staff doesn’t even say Hi to me, but in a few minutes, other customer came in and the staff was so friendly to other customer!

What a great service! I forgot the name of old lady. She is very respectful and nice. Great service and attractive price. Thanks for your help.

Snagged ourselves a couple of bargains with a new leather ladies wallet, and a leather passport & boarding pass wallet.
The Lady serving us was friendly and knowledgeable.

A great place to start and finish when looking to buy luggage, handbags, wallet, et al.

While I have always been a lover and loyal customer of strandbags but some what disappointed this time! With click and collect process, while I understand that items take time to be delivered if they are not in stock but the customer service really needs some work done as 6 days from order been placed just got 1 update email that my order will take time to be processed but nothing after. Not just that, when you call the customer service number, you get told to leave a small message to explain this hassle! Similarly, the order ID is not any helpful in tracking the progress online! So how is a customer supposed to know where their item is up to for which they have already paid and got no idea where the bag is!:/

I have bought quite a few items from this store in the last 10 years. I love their products. They are always good quality. The sales assistants are always friendly and helpful. I even like to go in there and browse if I am not wanting to buy anything. The shop is quite small but the layout of the shelving and the stock is very good.
I would recommend this business to anyone looking for handbags, backpacks and luggage.

Always get fantastic service with a smile. Very knowledgeable and always eager to get you what you are looking for.

Barbara was so helpful and friendly. She was happy to help me out and provided great customer service in the process! It was much appreciated!

These ladies new their stuff!

We went in explained what we where looking for and not able to find. The assistant reach into a shelf and bang!

After months of fruitless searches we found it.
The lady continued her bubbling attitude and during the ring up proceeded to explain even more benefits and how to get the most from the bag depending on venue and event.
Fast, efficient and super helpful store.

Great selection of luggage and wallets for travel. Friendly helpful staff when I needed assistance with a gift requirement.