South West Medical Centre

New to the area and needed to get into a medical clinic asap. Called one close to my area but they couldn’t see new patients. So I contacted South West Medical Clinic and got great customer service and booked in early. Doctor was great in and out with no issues. 10/10

There is a big sign that says “…after 6pm there is no bulk billing”. Now any logical person would read that and assume that before 6pm it’s bulk billed, but no it’s not and there are always out of pocket gaps. A bit deceptive considering it’s a publicly funded institution.

Terrible receptionist on today named Michelle. Telling me I can't have my appointment the Dr booked because I owe them money! She was very rude and abrupt, when I asked for her name turned to other lady on reception and continued to talk about me. Will be moving clinics and won't be paying the outstanding bill as I'm a bulk billed patient. Suggest you get nicer receptionists if you want more patients. But of a joke, come in with High BP leave with higher BP from stress from a little receptionist on a power trip!

Used to be a good clinic a couple of years ago.
Has deteriorated badly lately.
Hard to get an appointment inside 3 weeks.
Even the first appointment of the day starts 25 minutes late.
And then the physical examination of the complaint doesn't happen.
Hard to see how a GP can develop a thorough understanding of a condition without a visual or physical examination.
Time to find somewhere else.
The healthcare system in Warrnambool is badly broken currently. It works great until you are unwell.

It is a scam when they put on their website as bulk billing but then charges you when you go there for just a prescription for your blood pressure.

Very busy place but the office folk and doctors will always accommodate you as much as they can.
Doctors are nice and affable for the most part.

Great staff, Nurses; And Doctors. Fantastic service.