South Pacific Laundry

After months of failures and even after speaking with the director of the company, our needs as a commercial hotel customer were not listened to, addressed or met. Avoid SPL at all costs.

We are a regular customer of South Pacific laundry from last 4 years, but recently the service they provide and down grated on a extreme level. We are a healthcare facility and it is extremely important for us that our soil laundry goes out every week as it can be a health hazard. South pacific have not delivered clean linen to us from last 2 week and also they have not collected our soil trolleys. We made several phone calls but every time the reception staff answers the phone and tell me that she will pass on the message. We I asked her to speak to manager, she always mention that she is not there yet or out of office. This is happening from last 3 weeks and the worst part is they do not every bother to call back and ask for the issue. Not happy to use their services anymore.

Delivery never on time, trying to chase up our order then got cancelled without any notice.
Now I'm frustrated because we don't have enough linens to cover this week.

DO NOT USE PACIFIC LAUNDRY. After acquiring the competition and closing them down, Pacific Laundry have now given over 50 accommodation venues in Gippsland 2 weeks notice that they are closing down the Sale depot, leaving most motels in Gippsland without an alternative but to go back to doing their own linen. Disgusted.

This place is fantastic for laundry services, especially is the receptionist, Melanie who is very friendly and supportive by her warm heart to make sure customers will get responses & delivery asap. One time, our customers left some priceless and memorable stuff in our hotel room. It’s Melanie assisting to look for the stuff around all SPL sections and return it to our customers, which gave our hotel 5 stars rating in customer review. Therefore, she deserves to get 5 stars too!

Area of the laundry is good but the receptionist over their is not very nice. When I met with her she was very rude with me. She don't know how to talk with the people. Manager of the laundry needs to hire suitable receptionist instead of her.

Terrible standard of linen consistantly missing dirty marks on laundry. Do not deliver correct amounts of linen ordered. Unable to make contact with anyone whether by phone or email. Automated response with emails & keep leaving msg's on phone but no one returns calls.

Poor service. Waited over 2 months for an invoice to be sent but never received it. Tried to get in contact with Oscar (Sales Manager) and Steven (Operation Manager) to confirm linen order and was advise that an invoice will be send to me within 24 hour but never received it. Very unprofessional would never work with them again.

Do not recommend this services to anyone.