SIXT Car & Truck Rental Pakenham

The staff are very helpful. They were apologetic about the fact that they didn’t have the right car for me so I was upgraded to the next available vehicle. When I realised that I needed to extend the car hire for a few more days, they were very accommodating to my request. Yes I would recommend them.

Very knowledgeable and care about your experience. We were able to request a change in our car on the spot and they accommodated our request without any issue. They were friendly and genuinely willing to help.

Loved the customer service and Beth was wonderful and great to deal with and helped us through the whole process so smoothly!

Awesome customer service! The team at Sixt are great answered any questions I had.
Shout out to Tom who helped me the day I picked up my hire car. Made the experience so easy was super informative and has such a kind spirit!

Definitely recommend sixt if you need a hire car! Compared to other car hire experiences I’ve had at other branches, these guys are awesome!

PLEASE DON’T RENT A CAR AT SIXT.
AFTER THE CAR I RENTED BROKE DOWN ONLY AFTER A WEEK AND REQUIRED TOWING AT MY EXPENSE.
THE MANAGER MELISSA AT THE PAKENHAM BRACH WAS RUDE, UNPROFESSIONAL AND CONTINUED TO TELL ME I WAS AT FAULT FOR THE CAR BREAKDOWN.
The car I rent broke down while I was driving.
Sixt stated I was at fault.
Apparently they service the cars every 10,000kms.
This MG was at 20,000kms when I received it and it definitely wasn’t serviced at the 20,000 km mark.
I did ask the manager Melissa for the receipt of service but Melissa couldn’t show me one. I wonder why?
Please don’t rent a car from Sixt you will be blamed if it breaks down and you will have to organise all the towing on your own and a replacement car.
After reading many poor reviews, Melissa the manager of Pakenham Sixt and her staff have been rude, unprofessional and difficult to deal with with many customers

Please don’t use Sixt and avoid the experience I had.

RACV organised a car from just up the road at BUDGET CAR RENTALS ON BALL HILL ROAD.

I required a van to assist my youngest daughter and the 2 ladies at reception were fantastic, the details were promptly entered into the system and I was able to take a clean van and do the task. There was a minimum of fuss with an affordable price. The reception staff are local ladies and a benefit to their organisation. Thanks for assisting me.

Cindy was Awesome - the service and communication was fantastic would definitely recommend

Was able to hire a small moving truck at short notice. No other rental company were able to accommodate us except for SIXT. Staff on site were great, gave us a quick rundown of the truck's features and then we were on our way. Truck was nice and clean and easy to drive. Would happily go through SIXT again

Rental process is quick and easy. Staff a very polite and friendly. Staff are prepared to assist with drop off outside of normal operating hours, which help me the be on my way to work sooner.

Melissa and Cindy were very helpful at Pakenham. Their Customer Service was Excellent. They were very Kind to help switch cars to my preference. Thank You

Very welcoming service by the staff at the Pakenham branch, I had a hire car from them via RACV due to my car being in a not at fault accident. There were delays in the repair process for my car and every time there was a delay SIXT had no issue in extending the loan car. My loan car was very clean, modern (almost brand new) efficient to run and comfortable to drive. I highly recommend renting a car from them if you are in the area and in need of a car.

What can I say… the staff are super nice. The truck I hired was perfect for my needs and was super clean and new. My only gripe and the reason for this review not being 5 stars is no hand controller was provided for the tailgate lift, for a person with a disability like myself this makes using the tail lift almost impossible as I am unable to crouch under the truck to use the controls and also makes it difficult for 1 person to safely lift goods as you can’t steady them on the lift.

Otherwise a great experience and very affordable.

I Had To Hire A Car & Lisa Was Awesome When I Picked Up And Dropped It Back I Had 6 Months And Lisa Rang Every Week To See I Still Needed Car 100% Recommend Sixt

Had a really bad experience at SIXT Pakenham on 06/07/2023 at 0845am.
After making an online reservation when I went to collect my car I was told by rude reception staff that if I am residing in Australia for more than 6 months I have to get an Australian license or else I can not drive. I have clearly mentioned that I am from Queensland, with international driving license and working and driving for one year without any problem. After this horrific news I have checked the law and it only says if you live in Victoria for more than 6 months you have to apply for a license and obviously I came to Victoria only for a short visit for few days. (We don’t have a law like this in Queensland)
Luckily I was able to rent a car from Hertz Pakenham without any problem just after 30 minutes of this incident and the staff there was knowledgeable and polite unlike at SIXT.
If you are an interstate traveller please avoid this terrible place if you don’t want to cancel your travel plans at the last minute.

Very cordial, friendly and understanding staff. Excellent service, latest vehicles and customer experience.

Great to deal with. Easy online booking and pick up/drop off of rental car was a friendly, easy going experience. Definitely recommend the Pakenham SIXT to anyone

Excellent service from SIXT car rental.
The Hi Ace I rented was brand new.
Renting process was so easy and quick.

Be very CAREFUL as you can’t take any of their cars in WA or NT. Found this out after booking car, I told them on phone when booking, pakenham branch said that we wouldn’t be insured if something happens in those states. Even though I was told this the girl must not have cancelled the car because I’m still receiving confirmation email today and hire was for tomorrow. Apparently It’s in the 16 page fine print that she printed to show me. Who really reads this?
Not good enough really.

Great customer service. Friendly, easy to deal with and very helpful. Will definitely use this company for similar services next time. Thankyou for making the experience easy, Cheers

The service was excellent. The car was ready when I got there and to return was very easy and simple.
The car itself was excellent. It ran very well and it was easy to manipulate.