Silver Star Motors

Silver Star Motors provide excellent customer service, with friendly staff and a wide selection of cars to choose from. The receptionists greeted me with a big smile and a cheerful attitude. It really set the tone for the rest of my visit. Highly recommended!

Ben Wong provided exceptional service during our time at Silver Star Motors. We honestly could not have asked for a better Sales Executive than him in helping us choose a car - he is extremely knowledgable about his products, patient and a genuinely nice guy to talk to and deal with, definitely not your typical sales consultant. You won't go wrong going to him to purchase your car - ask for Ben!

Very good, I am very satisfied, the superlative must be awesome, thank you all the service staff

I bought a brand new mercedes from these guys. I took it back to them the next day as the rear bumper bar was not fitted correctly. I asked them if it had been in an accident and they denied it. They stated it was from the factory like that and it just needed new clips. They corrected the problem. Over time I noticed a few things that were not quite right with the car so I had it assessed. The assessor told me it had been in a head and tail collision pointing to things such as underspray, and the thickness of the paint in the areas where damage had been sustained.
Needless to say I haven't been back to them. We now buy our Mercedes from another dealership.
Please beware when dealing with this dealership. They are the reason why so many car dealers have a bad reputation.

Shocking service. Came in last Saturday mid day, went to the desk told them we wanted to buy a new car they took our number and that was it. We were looking around for about 25 minutes and no service. Understanding that they were busy but then following up on a call after saying they would do so. Poor service and will not be buying from Doncaster Mercedes.

Awesome staff and very friendly people. 5 stars service. I definitely recommend for family and friends

I got a mercedes GLA 200! OMG can’t believe how Jason was helpful to give me the car in 3 days!

Extremely happy with my new Mercedes. John Simms was a pleasure to deal with, always helpful, courteous and attentive. I wouldn’t hesitate to recommend John to any friends or family!

Do not sign any contract with this company. I signed the contract with the pressure of e-mail and communications. They rushed me to pay 1500 as a refundable payment in case I changed my mind within three days The amount is returne. And I changed my mind for special reasons in less than three days, and so far a week, and I want to return the payment. No one responds to my emails, and no one contacted me. Please do not deal with them ever.

It's been 10 working days after I received a call from this dealer and promised me i get me refunded back in 10 working days nothing happened i call the head office nothing happened i can't I can't believe that a big company like Mercedes doesn't follow laws and promises.

I warn you, do not deal with this branch, I do not even know after you have your car from them how the going to deal with the warranty.

After 1 month u still not getting my refund Mercedes-Benz the head office the play game don't pay from this company my bank going to investigate and I called VCAT case
To investigate about Mercedes-Benz and I'm going to post this case in my Facebook to let everyone know what happened with me i have recorded for all the emails and the phone DON'T PAY CARE FOR THIS COMPANY PLEASE

I want to thank sales manager Andre Tee and Deng for helping with the GLE450. I went to a few dealerships and they are the best to deal with. Thanks team for all your help I will definitely recommend our friends to get a Mercedes from you guys.

Thanks guys so happy to have receive my new car. Special thanks to sales manager Andre Tee who went above and beyond helping me out. You guys are the best and I am so happy that I got my car just before Christmas it’s fantastic. Thanks Andre Tee and the team

We are really happy with our experience at silver star motors. Ali is so professional and helped us to find what we were looking for.

I met the Sales Manager Andre Tee many years ago. Since then we have become good friends. I have bought many cars from him from Mercedes to Toyota. Best service and knowledge of the cars. He goes above and beyond every time without fail. Andre Tee is the top bloke there go and see him with his team and they will look after you 100 percent. Thanks Dino and Kin too for all your help

Friendly staff had made my buying experience great at Silver star, after running round circles at other dealership.

Top customer service. Surely I get very nervous when I deal with salespeople but Alden was a rockstar! He made the purchase of my new GLE hassle-free and transparent, and went above and beyond to ensure smooth delivery. I strongly recommend Silver Star Motors and Alden!

I went to Silver Star at the recomendation of a friend to.see.the sales manager Andre. Tee. He is absolutely wonderful and knows the car very well. We bought a new GLE and we are so happy.thanks team

It has been and amazing journey for my partner and me purchasing our MB in from Doncaster showroom. We found them absolute professionals, well versed and passionate in what they are doing. A very special thanks to Morgan Engel and Dino Kocic for their phenomenal service from the beginning of this beautiful journey all the way to follow ups after the delivery of the car. They are both lovely people, helpful, customer oriented, responsive and responsible and they are always happy to assist in every possible way. Thanks again guys. You are awesome and are doing and amazing job. Well done to MB to have you on board.

I was very happy and delighted to be looked after by Amber. She is a very kind and caring lady who will do her best for you. She is very professional and understanding. Thank you so much Amber, I will definitely be coming back you you. Thank you.
Nelly

Alden provided me with the best experience when purchasing my GLA200, he was there every step including financing. He promised a deliver date and delivered on that day, if you are in search of a new car I would recommend speak to Alden. He also promised me an umbrella and I found it in the boot of my car.

Poor customer service. They did not refund my deposit for the car since 3 months ago. They finalised the contract withought my confirmation and they don't accept the responsibility of an issue cause by the dealer! Really disappointed. The staff are friendly but they need to accept their fault and be responsible for that.