Shoes & Sox Eastland

Never enough staff, have to wait ridiculously long for service & even with the queue system they seem to work at a snail’s pace. I have given up multiple times there.

Sorry we waited over 1/2 hour and 2 sales assistants were serving 1 kid. We couldn't wait any longer so we didn't get fitted. We'll try another store another time. Thanks

Marissa is amazing with my daughter, who has some additional sensory needs. We’ll never go anywhere else to buy shoes.

Grace was fantastic, she was wonderful with my 2 children and was knowledgeable and very helpful. Thanks Grace!

Fitting service was great. The staff were so patient and kind with and my daughter loved the whole experience and keeps showing everyone her new glitter sandals. Definitely going back!

Highly recommend this store, the manager was really helpful and explained the pro’s and con’s of the shoes, was knowledgeable and super friendly.
The difference between my experience at this store and Knox was massive. I’m no Karen but this is one manager I’ll request again.

Being able to make a book was really handy. Made it nice and quick while I had the kids with me! Great service.

Always amazing customer service at Eastland! Blown away that Miriam remembered me and personally thanked me for my last review. The store was so busy with the back to school rush, but the queue moved quickly, the staff were patient and kind to everyone and always ensure the kids get the right fit. I can’t remember the name of the lovely girl that served me, but thank you once again!

Child friendly and knowledgeable staff, able to reserve correct size/colour of shoe at nearby store for me when they didn't have it in stock

Staff are always helpful. Very happy and positive experience every time. Grace assisted us today and she was very patient. Thank you.

Thank you so much Fionna! Always such amazing customer service here and today was made a special experience shopping for preppy school shoes. Little one was chuffed when they were presented with a delightful certificate. Will always shop here first:)

Always appreciate the patient and professional service provided by Eastland S&S staff and Ella as no different this time around. She explained everything she was doing to by daughter who has autism/ADHD and we got through to the right pair with no fuss! Thanks again and we appreciate your kind help today Ella

A week before school starts, i knew it would be busy. And yes it was! But the system they have setup for this busier period worked very well. The store was full of staff helping each and everyone, from booked customers to walk ins. The staff there are always friendly and nice, willing to give their advice and help you get those little munchkins into new shoes. They work quickly and efficiently and they always make sure your happy with the service they have provided. I have never had a bad experience at Shoes and Sox Eastland.

Soffie was amazing, engaged the kids, listen to my concerns and helped us find the perfect pair of school shoes.

We went to buy shoes for our kids. Today working staff had really unprofessional customer service. They didn't care about us and they didn't want to do sales. We were waiting so long, but they didn't care. Feel so sorry about the shop owner;this type of workers ruin the business.
My suggestion to the store manager would be to employ people with proper customer service to build up the business, especially in a kids shoe shop. I don't recommend anyone to go to this place. We went to the "Trybe shoe shop" which is next to this. Their customer service was outstanding, we spent $359. You guys lost this business. Sorry for the business owner.

Always amazing customer service at Eastland! Miriam was so lovely. Thank you for another wonderful experience and being so good with our kids!

The booking system is so great, if it’s super busy you can even wonder away and you’ll get a text when you’re next so you can head back to store.

The staff are knowledgeable and patient. They listened to what I needed for my children. They were fun and able to measure the kids feet properly. My child liked to run out of the store with her new shoes on to show dad waiting at a cafe and the staff didn’t panic. They had everything we needed in stock, but when they don’t, they ship for free to your home! Such a good store with great staff! We pop in twice a year for our runners and sandals or boots depending on season.

We booked a fitting and were served by Miriam who was so lovely. We had a great experience, very helpful. Highly recommend if, like us, you need to buy your baby their first pair of shoes and have no idea what to get!
Second trip today, was served by Sophie who was lovely with my toddler. Wonderful service.

Staff members are always very patient with my opinionated daughter! Shoes fit well. I like the loyalty scheme, though this would be a 5 star review if you could keep bonus cards on our electronic file rather than having to keep the physical cards, also handy if you could transfer shoes from other Vic stores if you’ve sold out of a size. Thanks!

Had a terribly humiliating experience at this store a couple of years ago; the lady sales assistant along with another customer were utterly rude to me for no apparent reason other than I asked for a little bit of help. I left this store and placed a complaint. I refuse to buy shoes from any of the Shoes and Sox stores on principal. There are other stores that sell good quality children's shoes and I would much rather pay for a pleasant experience.