Shepp Hire

Hired a dingo to prep my backyard lawn. Does the job.and good customer service. Thankyou Shepp Hire.

Hired two marquees for an event for our club in September. The service from administration to delivery was out standing. Thank you Shepp hire.

Hired a trailer today, great service and staff, I took the trailer back a bit earlier than I thought. They gave me a partial refund without even asking, how many companies would do that, fantastic

When first arriving at their depot to enquire about hiring apparently there was a sign at the front of the shed (not in front of the office) stating to stay in your car and drive in. Unfortunately I didn’t see the sign and as there was a car in front of me and a gentlemen already out of his car and walking around I also got out of my car. The female staff member very abruptly told me in no uncertain terms that I should be in my car and asked if I was blind as there was a sign out the front. I’m not sure if she was unhappy that she had to get up from her desk to serve me or if she was just having a bad day but her rudeness was certainly uncalled for.
I sheepishly ordered 3 x 12 seater round tables for our function & 3 table cloths along with other things. She told me she would email a price through to me that afternoon and a week later I sent my husband in as I never received any email and was certainly not willing to go back to be treated so rudely.
After my husband went in to enquire we received the email that day however they had trestle tables on the order form which was not what we ordered.
I contacted her yet again and was told it was a mistake on the form but guaranteed us that the correct tables would turn up on the day.
On the day 3x 8 seater tables arrived instead which left us 12 seats short.
My husband rang on the day and they did at least agree to deliver another table.
An hour before people started to arrive we were placing the table cloths on only to find 2 of the 3 cloths were incorrect and didn’t fit.
We were also told everything would be picked up Monday around 11am and no one turned up until late Tuesday.
I’m not sure if we were just unlucky but we certainly found them to be very unorganised and unprofessional which led to a lot of unnecessary stress.
We certainly will not be going back again.

I use Shepp Hire alk the time for my business, great service & prices and all the equipment is in great order.

These guys are so good. We had an issue with a cement mixer we hired and they came straight out, fixed it, gave us advice on our job and helped us get started. Great customer service. Highly recommend.

In one way I am pleased to see Shepp Hire are so highly rated because we used their service and had no problem with the service.

So why only one star? It’s purely because of poor administration.

Firstly we received no documentation with any of our hires which must have legal and insurance implications for a hire company.

Secondly despite the fact that we were on a COD basis we belatedly received an invoice for services 3 months after the event despite no documentary evidence. Okay, admin issues happen within most businesses, but I have resented the managers vindictive attitude and threats for an unsubstantiated claim. In our case my field techs picked up the equipment and have confirmed we paid COD so I am still bewildered by the managers attitude.

In summary make sure you get the paperwork if you do business. Probably a good rule for any transaction and one we failed to do intitially.

The guys at shepp hire have been amazing!
Our marquee was delivered on time and set up without any trouble.
Very friendly and helpful people at shepp hire.
Great prices and service.
Highly recommend shepp hire for any events.