Shaver Shop

False and misleading advertising.
Despite having an illuminated sign on the wall above the register that says “lowest price guaranteed”, when letting the young girl at the register know that coles had the same razors marked half price, she told me she couldn’t price match. I pointed out the sign and she said that she knows and she has been told (by management I assume) that she can’t price match. She shouldn’t be put in that position by a clearly dishonest and misleading organization and management. And an organization like this can’t say they GUARANTEE something but not take ANY responsibility for their own claims. It’s just not acceptable.

The worst customer service ever.
After being told off and eyeballed by this girl because of touching the products, we had to leave the shop.
By looking at the reviews, it seems that the management doesn't really care about the customer service. Good luck

Pathetic service from a shop that obviously has no idea about products or customer service. Was sold a faulty product and refused to exchange. Lousy unprofessional service, would be very embarrassed to be working for such a store. Do yourself a favour look for shaving electronics ELSEWHERE.

Ashleigh was very helpful and knew the different products/brands on display. Made it easy for me to decide on which one will suit me best.

Soham you are a great asset to this company. Thank you for your help with ordering the correct product.

Horrible customer service, rude and arrogant staff with little to no knowledge of what they are doing.

Really rude customer service from a lady with red hair at Westfield Doncaster. Very dismissive and cold. Definitely will not be returning anymore.

Ordered click and collect - store opening hours 11-4. I go on my lunch break (1.30pm) to find the store closed with a sign saying back in 15 mins. Poor form.
When the girl comes back 13 mins and 45 seconds later, she didn’t even apologise for keeping me waiting. Seriously you are open for 5 hours a day did you really need to close?
And her standard of dress was appalling and not very professional at all.
Wish I had my item delivered.

A big shout out to the staff at Doncaster. I received great advice from C & J in two separate calls to the shop. So helpful and much appreciated. I ordered online (as I am at high risk if CoVid gets me) and to my amazement I received the Braun Series 9 the next day. So impressed was I with Shaver Shop, that I bought a Braun Series 7 for a friend on Sunday. Great experience and thank you C & J for being there to help me. The shaver's great too!

Terrible experience. Walked in to an empty store with no other customers and 3 sales persons with hands on their heaps. No one bothered to welcome us, offer to assist or ask what we are after. Minutes later, another customer of different hair colour to us walked in and all 3 three sales persons decided to be helpful and jumped right in to help the customer. I can't believe that racism still exists in 2020.

For superior service and top quality products, l don't shop anywhere else. Prices are good too with plenty of specials.

Rude and sarcastic sales assistant, more expensive than every other shop in Doncaster, would never go back

I purchased a Waterpik from Shaver Shop online store this Jan, the pause button on the handle blocked after about 10 month. I've called Shaver Shop and the call centre told me that I can go to any of their shop to arrange an replacement. So, I went to their Doncaster shop.
As soon as I explained the problem, their stuff told me the handle is not covered by warranty, and trying to charge me $30 for a new handle.
I thought it's a little bit too expensive since the machine itself is only $100 something. And that doesn't make sense if the handle is not covered under the warranty since with out the handle you'll not able to use the machine.
So, I write an e-mail to waterpik and explained my problem. However, at that time, I find out that there isn't anywhere saying that the handle is not covered under warranty, either in Waterpik website or Shaver shop website. More over, after I checked Australia consumer law, I'm quit sure it's illegal to set that functional part out of warranty.
So, I went back to that shop again and explained my understanding of the policy. The stuff seems not very happy but they give me a new handle. And they ask me: IS THIS THE SECOND TIME THAT YOU COME HERE TO GET A NEW HANDEL? I really don't understand why she ask me that question. I double confirmed again with the lady, her question is not about my earlier visit that day. I think that question is really mean something else. Was she trying to say I went there just trying to get a free handle (again? !). I'm really not happy with that question.

By the way, I get an reply e-mail from waterpik today. They confirmed that the handle is UNDER THE WARRANTY. (ofcause I replied whit thanks and explained that I've already got the new part).

I really don't know what to say. I believe it will be the late time I buy anything from Shaver shop.

Looks really better after renovation. I went back to buy something then realised the manager and staff are completely different and care about the business and customers.
Nice people at the shop

An animated host added to the experience. Humour and sales pitch is a dangerous but ultimately successful mix.

My 10 years old clipper like new after the service today, cost me $0
very happy thanks all!

Stood out the front of the shop for about 4 minutes looking at kids toothbrushes then walked inside to look at the range.
Stayed for another few minutes thinking one of the three staff might come over to see if we need a hand.no, they were too busy talking to themselves and checking stock.
Not hard to greet a customer when there are 2 staff working in a 4x5 metre shop.

Went to shaver shop Doncaster today to change a faulty trimmer! What a rude woman that served me and literally told me to get lost.

Never will I step in a shaver shop
Unfriendly and rude!

Very argumentative staff, they were quite adamant that their series 9000 Philips shaver blades last for 18+ months. I tried to explain that’s definitely not the case, you’ve gotta replace the blades (for $89) every 6 months if you want a proper close shave. They go blunt too quickly and after 12 months they’re unusable. After reading the reviews on the website Product Review for the Philips 9000, I wasn’t surprised to see dozens of other men complaining about the same issue, even some mentioning that the blades on their 9000 went blunt after only 2-3 months. Doncaster Shave Shop ain’t listening.

Owner (middle age Asian lady) aruging with a customer about a faulty return- refusing to replace it for a new one. Not a good look for the store and shopping customers, guess i won't be buying my shaver here.