Sanctuary Lakes Resort Services Ltd

Terrible security guy with glasss on 50+ age, he came with his terrible arrogance attitude told me TO DO OR NOT TO DO! I definitely going to bring forward to their managers

The demand installing their app, but I can't download it as it's not available for my phone.

Totally agree with scott’s review as below.
One of female racist staff is working in the gym reception.
Horrible customer service and attitude.

Gym staff and back too their usual appalling level of Customer service and general attitude. Remember who pays your wages.

We enjoyed our staying at sanctuary Lake resort n it has sauna swimming pool
Overall environment is very good

Sanctuary Lake Resort Services is the administration office for the Sanctuary Lakes Estate. It is not a hotel or resort. There are the Quest serviced apartments about 100m up the road a the Sanctuary Lakes Golf Club House, including a restaurant open the public, in the next building. In the same building as the admin office is the Waterstone cafe, again open to the public. Also in the same building as the admin office is the Sanctuary Lakes Recreation Club but this is only for the use of Sanctuary lakes residents.

The 5 stars are for the excellent support the admin staff provide Sanctuary Lakes residents and owners.

I got to my room and when I went and relax i put on the tv the remote volume would not work I had to get up

Wide open spaces, clean tree lined streets, friendly staff. The gym is clean but small, however big enough for the clientele. Classes suit working people (early starts) and has a choice from yoga to boxing and everything in between. Staff are friendly and spritely at 6am which is rare. Parks are well maintained, with a aray of bird life encouraged, but signs present to not feed them. Cafe is a bit average, but nice food.

Great location in Western Melboune; stunning facilities and golf course; plus great shopping centres, schooling options and entertainment venues.

Gym staff can be uptight with us owners.
Given we pay them body corporate fees.
Forcing us to go back home to bring the access pass, they could have looked up our name on their computers.

Beautiful location & community. Well laid out. Traffic within low, traffic outside the area crazy.

The lake is in a very bad condition. It is in a big mess all year long. Also the resort service is very bad. It is a place for asian people only. I am living here for 2 years now and the resort goes from bad to worse.

Friendly staff and trainers at the gym centre and the swimming pool. Facilities are clean and easy to use. Access by membership only which is good.

Awesome location and great service catalogue to choose from. Nice little gym, pool and jacuzzi for family fun.

Went there for the gym and swimming pool. Well maintained facilities but can get quite crowded sometimes. So far been good if I aim to visit during off peak period like early or late in the day on weekdays or non public holidays

Ate some picnic food at a tiny sandy beach by the lake. Native birds were swimming around and a black swan had a good stretch.

While the place is not big, it's well maintained.
A few kids jumping to the 1.2m pool and one of the staff quickly remind them of the rules.
There are a good number of different fitness equipment.
Locker storage are in good condition, size is just right.

My husband and I spent the weekend here and the view was really beautiful.
Nice golf course but the grass needs to be tidied.
Their food is really delicious. Not a cheap place to eat, but not overly expensive.
Overall, it was a wonderful experience.

The pro shop staff were very friendly and approachable and helpful. Then had a bite to eat after the round the bar staff were great also.