Saigon Vietnam Noodle House

3 adultd called in for Sat lunch. Plenty of seats. Thermos of hot green tea on table. Chilli oil, fish oil, soy and hoisan sauce as condiments on table with cutlery chop sticks and box of tissues. In typical Viet fashion waiter upon you quickly with cold bottle water and glasses seeking your drinks and food order. We had the standard fare of mixed spring rolls, rice paper rolls and pho. Spring rolls came with lettuce and viet mint and dipping sauce. Pretty standard, tasty and nice but nothing outstanding. Different story for the rice paper rolls. Huge, tasty, fresh, biggest I've had anywhere with an absolute cracker of a peanut dipping sauce and lots of it. The pho was excellent with heaps of meat cooked just right for pho. Melb based viet restaurants should take a lesson from here for the amount of meat they have in their pho. Now you would not expect a Vietnamese restaurant in the white caucausion land of Ballarat to be so good, but having eaten viet in most of Melb suburbs, I can say this restaurant holds it own and in actual fact, for the food we had on this occassion beats the majority of Melb based viet restaurants. Definitely be back. And as usual, viet restaurant prices are reasonable and dont put too much pain on the wallet. Value for money here. Defintely recommend

Disappointed. Main meals came out before entrees. Had wonton soup and wontons weren't cooked through. Bad service.

It's ok. Been there a few tomes now. Sometimes the food is great. Other times not so great.

The food little bit different before.
But good service from little boy name khang
So I happy to come back here again.
Food fresh and clean very safe.
I like it.
Khang is The best customer service

The service was horrible. It was my first time here. The waitress was horrible. I don’t know if I should call it a discrimination of fellow asians while she was all smile with the white people. She was very rude, inattentive, and fought her customers when she was called out for her attitude. She actually almost spilled the soup when served to show her tantrums after the incident. The story was we came in, sat down, chose our food from the menu provided, husband went to the counter to place the order because we thought that’s how it is since no one came to assist us from the very beginning, been told to wait in our table and she will come, she came after a while, got our order in a very annoyed manner and couldn’t be bothered to explain their food and what can they recommend and etc (you know normal questions you ask when dining in) we were patient, by the way, the entire time and ignoring her attitude. But it continued, even when we follow up the order because it is taking too long and only been given dry vegetables (to add on to the soup). Isn’t it basic courtesy to explain what to expect, how long will it take or just be updated with the status of my order than being brushed off in a very rude manner, side eyed, mumbled in her language, banging the food served to you to show unhappiness while being told that the soup provided (no soup) was the vegetables provided in front of you. It was confusing and these servers are not accommodating at all. These people need to be taught basic customer service. We are not asking to be served like queens. IT IS A BASIC CUSTOMER SERVICE and We are not a difficult/fussy customer. I don’t know if that lady is one of the owner. OMG if that’s the case then it just meant nothing will change. Because let me tell you, she wasn’t sorry at all. She didn’t apologise at all and the entire time she will mumble words when she passes by our table, banging and stomping in a very loud manner to probably show her frustrations towards us THEIR CUSTOMERS.

We love this place. Tasty, good value, and quick. Many choices and you can't go wrong.

I was traveling from Ararat to here for takeway food.
I like the food here fresh and clean.
The best customer service from khang.
5 star for little boy.
Not just because he look after me.
I seen he smile with everyone and remember customer name.
The very good service responsible.

Babyyyyy those vegetarian singapore noodles, comforting, warm, delicious.please recommend me another dish i need more

Soup was very nice and high quality. The staff where very hospitable and seemed to care for the customers and their food. High recommend to anyone who loves Pho

Tasted one of the best crispy chicken and tomato rice. Second time i went here and i go here everytime we go to ballarat.

Ordered Beef pho, chicken pho and wanton noodle soup. Meat were very fresh and as for the broth, it's a little bit salty but overall it's good. Portion is big too.

Suprisingly delish authentic pho with a perfectly seasoned broth and fresh rice noodles. Great customer service, they were very accomadating for our large group. Everyone thoroughly enjoyed their resonably priced and appropriately sized meals. Will drop by again next time we pass through Ballarat from Springvale.

Since last time. They cannot take an order. Cannot get the order right. Food is less than average. Expect to pay premium price. We ordered 2 soups, 2 mains with rice. $80.
Not coming back.

Really loved this place when I first moved to Ballarat. Always fresh, uses good quality meat and always timely with take away. I think it has changed hands, and now the prices have increased and the food is inconsistent. Sometimes it’s good and big fresh servings, other times the stir fries are just watery and lack meat in them. The last few times I’ve had take away, I’ve had so many issues preferring and kept getting given the wrong order when I have gone to pick up. If they could employ someone to manage the take aways and phone calls, that would be very beneficial.

Ordered take away bean curd with snow peas. Was told their snow peas had done bad so they could use Chinese broccoli instead. Got home and opened the box and found there was no bean curd at all in the meal. It was just stems of broccoli. I called to get this corrected and was told I would need to pay more money to get the bean curd. Then I was told I should have been clearer when I agreed to the broccoli instead of the snow peas because broccoli doesn’t come with bean curd. I don’t usually provide reviews like this but I’m stunned by this encounter. Very disappointed. I wish the business good luck, but please work on your customer service skills and good business ethics. I feel quite cheated.

The chubby girl had a rude attitude towards customer. Needs to be retrained

Food was mediocre at best

I have been coming here now for 6 years since I moved to Ballarat. Pre covid this place was fantastic, no issues. Authentic Vietnamese food. However, post covid there have been some issues. Pretty sure the kitchen has stayed the same. I have had some issues with front of house staff. They can be good one night, horrible the next.

Ordered San Choy Bow and was only served the meat. When I asked about the lettuce, I was told they don't serve lettuce with San Choy Bow. So I basically just ate a bowl of pork mince and some veggies. I told them they normally serve lettuce with this dish, however, they said no they never have. I have eaten here over 6 years, this is a first. I was shocked to hear a restaurant tell me this. However, the next night I had no issues.

Our favourite lunch spot. Best chicken Laksa ever. Can be a little uncomfortable when full of people as it's such a small place.

Yum have to stop every time im in town. The statt satify our hunger and the flavours are the best Ballarat hasto offer. My partener and i give it a 10/10.

Great place to have Vietnamese food. I usually go for the beef pho and they do good portion sizes and provide reasonable prices for the food. They are quick and efficient with service and are friendly enough.