Rolex Melbourne Service Centre - Pre-arranged Appointments Only

Brilliant service by Molly! She was outstanding with her professionalism, very understanding and followed through on all my requests. I was tempted to offer her a job to manage my own practice! Highly recommend Molly and the team at Rolex Head Office!

If I could give a zero or negative I would. Had two of my watches in for a service through Kennedy and they were held up from September 2022 until a day ago (9 months). Just appalling and pathetic for a so called premium brand.
I will not get my other watches (up for service in 2024 and 2025) serviced. No way.
Get your act together.

Took my ref1500 Date into AD when I bought an Explorer ref 124270 (lucky me!) to be serviced inAprilthe twelth. AD rang back to give me a quote ($1250) on May 23 rd and I was told to expect service to take 22 (TWENTY-TWO) weeks! Starting from May 23rd.over FIVE months.totally unacceptable. OK Covid and all that but 5 months is ridiculous. I may be having a chat with the fair trading authorities.

I have my GMT Master II running slow and losing few seconds everyday, and I need the watch for my upcoming travel in 3 weeks.

Spoke to the receptionist and they’re checking if it’s still under warranty or not and I also stated I need the watch for my travel and if I can get it prior would be awesome.

And everything was smooth, beautiful and helpful, got the watch back in 2 weeks and happy! ️ Thank you

Buyer beware. Rolex service is a disaster! Don't buy a Rolex unless you are happy to wait 6 months for it to be repaired. They have no ideas as a luxury brand on how to provide customer services.

Dear Rolex/Tudor owner.

If you are still waiting for your watch service to be completed at official Rolex service centre, and it has been more than 6 months from the date of payment, you SHOULD REPORT TO FAIR TRADING for advice!

I lodged my service request on 31/07/2022 and I paid for the service on 13/08/2022. I am still waiting for the service to be completed! Rolex delayed the service twice without an appropriate reason.

According the last communication on 25/01, they replied: “The watchmaker has serviced the movement he is just waiting for the case so he can case up the timepiece and put onto testing”. It has been more than 3 weeks already, why it takes this amount of time to polish my bracelet? !

I did call fair trading to advice. According to fair trading, ROLEX not completing the job by the expected ETA (8-10 weeks from the date of payment) is a breach of the contract. Consumer has the right to request full refund or partial refund (if the work has been done)

PS: Sydneysiders, there are plenty of other repairers to use, just search “Luxury watch repairer Sydney” and then call to enquire.

Absolutely disgraceful service! Shocking that a brand like Rolex destroys its reputation with such an appalling service as provided here. Took an incredibly long time for nothing done. Unresponsive uncaring service managers. Would not return phone calls. Had to go pick up watch after months to get it serviced elsewhere.

Do not take your Rolex to this service centre! Beware!

No one ever bothered picking up the phone or returning calls to make an appointment—a total Mickey Mouse company. Don't bother with these clowns, and just buy Omega instead.

Poor customer service i asked how do i service my rolexand the lady hung up the phone on me.very rude do not contact them ever, no stores in sydney

Just to get a watch I bought my wife which was losing time by 5 minutes is taking more than 10 weeks I could not take it earlier due to the pandemic and I have to pay for it as it is out of Warranty it’s really bad for such an expensive watch company

Ive been calling to service my watch with no response - no one returns your call. Very poor service from a premium brand. I cant tell you how disappointed I am with Rolex customer care.

My service took twice as long as originally expected and when I asked for an update I was just told that my watch has been assigned to a technician. It seemed like it may have been forgotten about.

It's come back and now is too small. So I'm going to have to go in and work out what they have done.

Very irritating, especially for their price.

Came through to have my Tudor bezel re-aligned after I purchased it. Bit of a weird place to be, but the service was fantastic. Warm and welcome as I stepped in. Interior clean as you would expect with a glimpse into the labs, was lovely. I wonder if they do tours. Was a week turnaround for the bezel adjustment and couldn't be any more happier.

Great service, not much watches to view because its too too popular with high demands. Loving my new Daytona

Very nice in general, got mine Tudor serviced that day. Make sure you call them before visiting the service centre.

Sent my Explorer in for repair. Took 4 weeks to recieve an accurate quote. Completley unresponsive to calls and emails. For a luxury brand, the service is absolutely disgraceful.

In and out on a day trip to Melbourne, they had an extra end link in stock and fitted for me the same day. Genuinely surprised at the low cost.

Very happy with the service, definitely under promised and well and truly over delivered. I'd highly recommend Rolex Service Centre and will be back!

My family and I were on vacation in Melbourne when the bracelet on my wife's Yachtmaster broke. We were literally halfway around the world from our normal Authorized Dealer. We called the service center and were told to come straight away. They fixed the bracelet on my wife's watch, cleaned the bracelet and case and had us on our way in 15 minutes and didn't charge us a dime. I can't say enough good things about Rolex customer service and specifically the Melbourne service center.

I accidentally dropped my GMTc and damaged the crown. They performed the necessary repairs and also did a full service and my watch is now in better shape then when I bought it. Due to my smaller wrists, I had a half link from a SubC installed - I was very pleasantly surprised when it came back with a polished centre link to match the rest of the bracelet. Excellent service worthy of the crown.