Reservoir Leisure Centre

Do not come here! Swimming lessons every night, barely anywhere to swim! And they don’t allow kids into warm pool even though the normal ones are freezing! Go elsewhere! Staff not friendly nor is management.

Reception staff is rude. Swimming class is not as good as what it used to be. Shower facility is even worse. No hot water.

I love this place but unfortunately has gone downhill pretty quick. Severely understaffed, pools are gross with hair and other stuff floating in the water. Always full of kids so really hard to swim in the big pool. My friend was swimming in her lane not long ago and suddenly a kid just jumped on top of her, very scary, staff did nothing. I've got a foot fungi infection when I forgot to bring my sandals once. Sauna was closed for a while as it seems it hasn't been taken care of in centuries and they were fixing it with gaffer tape. Toilets are a disgrace, hair and dirtyness everywhere. There has been issues with the supply of hot water as well, so cold showers for everyone in the middle of winter! Please do better! We need a nice clean pool in rezza!

While Reservoir swim school teachers are lovely, I consider pool management is over zealous in policing mobile phone texting by adults watching their kids in class to the extent it discourages attendance. No one is going to be more concerned about the safety of the children than the parents watching them and with more than 10 adults as well as teachers and a life saver watching it should, with a bit of common sense, be possible to safely multi-task. How dangerous are the swimming lessons? Why are lifesavers prioritising ordering observers about rather than watching the kids in the pool? I’m quite happy to have a reasonable, evidence-based, discussion about the pro and cons, I can see both sides, but I notice that Reservoir Leisure Centre’s Google ratings are low and pool management does not respond to reviews even though there seem to be multiple legitimate concerns being raised. I think it would be good to see a bit more accountability.

My daughter is a special child. On 21/03/23 around 2.15. She came with concord school but after her session finished I was there to pick her up. After session finished i went with her in ladies changing room, helped her in dressup, suddenly my daughter gone outside of the changing room I quickly went out to see her but I was unable to find her. I checked nearby everywhere then I straight went to reception staff. I told the staff I am unable to find my daughter. Can you help me. One staff said i have no idea then start doing her own stuffs then i asked another staff standing near by. I am not able to find my daughter and explained her whole situation. I was shocked to hear her reply instead of helping me, she said I am not the authorised person better to go and find the school teacher then I went back and keep searching my daughter. Then I found her in male changing room. One of the guy told me the little girl is inside the room. Then I went back again to the reception and told them I am really disappointed with their answers instead of helping you guys were telling me to go and find teacher then the reception staff said I am only responsible for reception area. Seriously, if something happened with my daughter who would be responsible. Shame on you.

If you want skin disease use their hydrotherapy pool which water is dirty and contaminated. You can see the dirt on pool bottom and the same floaties in the water each and every day. Floaties.thats right. They staff lie if they tell you they clean it. It's the most dirtiest hydrotherapy pool that exists. They don't care about their members who use the hydro pool each day nor care about what their contaminated water will do to the people.
They should consider all the people that use this pool and give it a good clean EVERY DAY. Northcote pool will soon open. Reservoir pool will loose their clientele because their hydro pool is filthy and their toilets and disabled toilets and all the showers are FILTHY. QUITE A FEW OF US GO TO POOL BUT WONT EVER GO AGAIN. Please pass this on to everyone you know who uses their hydrotherapy pool. Get out of that water before you get sick. Our skin is severely damaged from the water in the hydro pool because it's not clean. We are not happy and suffering. We will take our complaints further if the staff do not do something about rectifying this issue.

Outdoor pool area is filthy. Grass is so long. Considering that’s the place people sit and put their towels. I’m disgusted at how high and dirty the outside area is. I’m not one to put negative reviews but something needs to be done about this. The presentation of any establishment is important.

Where thongs or sandles in the change rooms and showers! And around the pools. Change rooms are really dirty, black mold above the mens showers.
I got a severe Tinea infection walking around in bare feet. Pool is really dirty as well, always see floating objects on the bottom and top of the water while swimming.
The place makes you feel like you've gone back in time to 1992!
Avoid this place, never going back.

I used to come to the leisure centre over 20 years ago, very old and so bad but great atmosphere. Now the facilities are so much better. I have never had issue with customer service and re comments about policing parents on phones here's the thing. Have had mobility problems for a while and children can cause an issue if unsupervised. I get it that watching kids is full on but there are not enough life guards for all patrons so you can take a chance and look at your phone or keep watch and ensure your child remains safe. If you have an issue with that you don't have to come. Its a safety thing.

First off, the pool facilities are quite nice. Found no issues there. My gripe is with the staff. I called them to enquire casual pool fees. Told me the fee. Went down to the pool. Charged me the same fee. Staff member even asked me if this is the first time I have been to the centre, to which I categorically answered Yes. Later, I came to know there is a concession rate. I have a concession card. At no time, either during my enquiry on the phone or at the centre did they tell me there is a concession rate, even though I categorically asked what is the fee? Do they assume everyone drives to the pool in a Mercedes?

Customer service non-existent. Rudeness and attitude from staff seems to the norm here. Life guards seem more interested in policing parents glancing at their phones and catching people out using the spa without a wrist band than watching the pool as they’re paid to do.

Life guards are more akin to prison guards. Customer service is non existent and staff are rude.

I don't know how to explain the weird feeling of been unattended for the female recepcionist, adding an uncomfortable sensation, I would like to explain like a creep an unwanted person. I wanted to do gym with all my good will to do exercise but I finish sitting in a chair outside searching for more places to go. In general the place is old and filthy.

Big thank you to Joe for going out of her way to help me with a membership issue. Very grateful.

The female receptionist/swimming coach needs to learn some manners.very rude. Doesn't know how to talk to customers. Editing to write what really happened: We went there a day before dealing with her. We were told that they assess us before we join the adult swimming lesson to see which level we are in. So we went there the other day all prepared to be assessed and told her what we were there for. She told that they didn't do that, and we said the guy who was there told us that you do. Then she said to us so rudely, 'He's not the instructor, I am. And I say we don't do that. ' Instead she could've told us that the other guy didn't know and maybe apologised for that. But she was so so rude. I've heard from other parents in school about same thing. Now we all go to TRAC.

That was one time.
The next time we went, the indoor swimming pools were closed and we knew that just after we made the payment for two adults. The outdoor were either 1.2m or children's pool. Waste of money and time. Save your time and rather go to TRAC or Northcote Swimming pool.

Place is weird. Lifeguards are apparently the fate deciders and the pool is dirty all the time. Too many rules and I got a ban cause my mate tried to get his $2 coin out the pool so I get in trouble. Gym is the only reasonable place. But the lockers are filthy so what do you expect.

The life guards harassed me and my friends multiple times for splashing around the pool, was threatened by one life guard to get banned from the pools.

Kicked my homie out for trying to pick up 2 dollars out the pool, turkish lifeguards are racist to my Greek homeboys

Took my son here and lost him, spoke with the manager and he didn't do anything about it, the life guards are a bunch of 16 year old kids who can't even swin properly. Very poor and rude staff. I'm disappointed.

The gym is alright but the pools itself is grot, The amount of times i would see bandages and pieces of food in the water its absolutely appalling and dont even get me started with the life guards and the amount of rules in that place.