Reflection Psychology

The best thing that has happened to me in a long time. I know lots of people that go here and I have to say, it continues to blow me away the dedication that the staff and psychologists have to their patients.

Alana was great- incredibly helpful and approachable- but Harry was very dismissive and unhelpful, sadly! (Only switched because Alana went on mat leave)

(tl;dr, I got a bit mucked around by the receptionist and it sort of left me a bit jaded on the experience.)

I called to make an appointment to see an eating disorder specialist. It's obviously a really sensitive topic, and it took just about all the guts I had to finally, finally make that call. I made the call in private at about 9: 30 am when I could step away from my desk and sort things out. I didn't give much information about myself, other than my name.

The receptionist was friendly, and suggested a specialist based on my location and availability. All good.

She rang at 7: 00 pm that night, quite late, to say that the psychologist she recommended couldn't take any more Friday patients and was too busy. I couldn't reschedule at the time, (I was in a group of people and didn't want to explain I was seeing a therapist for a very private issue), so said I'd ring back, with plans to ring when I received my roster for the week.

I got a confirmation text for said appointment a few days later, saying I'd be charged a cancellation fee if I didn't make the appointment. So I rang and explained to the same receptionist that Reflections actually rang me to cancel. The receptionist and I agreed there was a mix-up (no biggie) but then what she proceeded to say sort of irked me:

"I think we just wanted to place you with a psychologist who's more suited to your background, she'd be a perfect fit for you. She specialises in your area of eating disorder. So we just think that'd be a better fit. "

It may seem so minor-but the lie sort of rubbed me the wrong way. I even sort of stuttered on the phone and said: "My background? But you didn't get any background about me when I made the call. "

It was clear that the original receptionist had just overbooked the first specialist, which is no big deal, so please don't try to "sell" me a lie. This is a (very expensive) relationship built on trust. Trust that I'm putting a very sensitive secret in someone's capable hands.

And she insisted they had! "We always get background when we make a call. She specialises in your type of eating disorder. "

I promise, I never, ever gave any info other than my name and contact details. (In fact, I was a bit surprised they didn't ask me a little more to find someone who fit my particular brand of eating disorder, but I figured maybe they only had one or two psychologists in that area. I trusted I was in good hands.)

It was a very salesman-y approach to covering up a simple overbooking error, and the very tensile trust I built after doing a lot of research on who to call was broken. This was a huge, scary step for me to make, and I guess I think the reception process should either be a little more personalised from the initial call OR a little less salesman-y. The experience was uncomfortable, not majorly so, but just enough to make me look for someone else. I haven't called anyone new just yet, it took all the courage I had to make the call to Reflections after a few days of research, but when I do, I'll just be looking for someone looking to find me the right fit

My doctor recommended Reflection, however after first visit, i realised how inexperienced staff were. I believe the positive reviews are all fake for this company.

I've been seeing my psychologist here for a few months now, and I have to say, it has really helped me a lot. I just called up and had a few recommendations and went on the website and found someone who would could help me best (mainly for dealing with my recent marriage breakdown). Will be passing on the number to friends!

(tl;dr, I got a bit mucked around by the receptionist and it sort of left me a bit jaded on the experience.)

I called to make an appointment to see an eating disorder specialist. It's obviously a really sensitive topic, and it took just about all the guts I had to finally, finally make that call. I made the call in private at about 9: 30 am when I could step away from my desk and sort things out. I didn't give much information about myself, other than my name.

The receptionist was friendly, and suggested a specialist based on my location and availability. All good.

She rang at 7: 00 pm that night, quite late, to say that the psychologist she recommended couldn't take any more Friday patients and was too busy. I couldn't reschedule at the time, (I was in a group of people and didn't want to explain I was seeing a therapist for a very private issue), so said I'd ring back, with plans to ring when I received my roster for the week.

I got a confirmation text for said appointment a few days later, saying I'd be charged a cancellation fee if I didn't make the appointment. So I rang and explained to the same receptionist that Reflections actually rang me to cancel. The receptionist and I agreed there was a mix-up (no biggie) but then what she proceeded to say sort of irked me:

"I think we just wanted to place you with a psychologist who's more suited to your background, she'd be a perfect fit for you. She specialises in your area of eating disorder. So we just think that'd be a better fit. "

It may seem so minor-but the lie sort of rubbed me the wrong way. I even sort of stuttered on the phone and said: "My background? But you didn't get any background about me when I made the call. "

It was clear that the original receptionist had just overbooked the first specialist, which is no big deal, so please don't try to "sell" me a lie. This is a (very expensive) relationship built on trust. Trust that I'm putting a very sensitive secret in someone's capable hands.

And she insisted they had! "We always get background when we make a call. She specialises in your type of eating disorder. "

I promise, I never, ever gave any info other than my name and contact details. (In fact, I was a bit surprised they didn't ask me a little more to find someone who fit my particular brand of eating disorder, but I figured maybe they only had one or two psychologists in that area. I trusted I was in good hands.)

It was a very salesman-y approach to covering up a simple overbooking error, and the very tensile trust I built after doing a lot of research on who to call was broken. This was a huge, scary step for me to make, and I guess I think the reception process should either be a little more personalised from the initial call OR a little less salesman-y. The experience was uncomfortable, not majorly so, but just enough to make me look for someone else. I haven't called anyone new just yet, it took all the courage I had to make the call to Reflections after a few days of research, but when I do, I'll just be looking for someone looking to find me the right fit

I've been seeing my psychologist here for nearing 2 years now. I had seen others in the past and I gave up on psychologists altogether. I intuitively felt what I actually needed from a therapist and when the time was right, i landed here.

From utter despair and chaos to somewhere much closer to heaven in my experience now. I am very grateful for the guidance and healing i have received.

I've been seeing my psychologist here for a few months now, and I have to say, it has really helped me a lot. I just called up and had a few recommendations and went on the website and found someone who would could help me best (mainly for dealing with my recent marriage breakdown). Will be passing on the number to friends!