Red Energy

Horrendous service. I think they train their staff to inflict maximum frustration.
Stay away!

Probably not ideal to work for. Currently offering a $48k base for a Retention Sales role. I received another phone call regarding a CSO role. Felt a more like a mock phone interview (irrelevant questions and drivel). I politely declined after the interviewer requested a referee from employment I held 3+ years ago. This might shed light on what their uncontactable staff are actually doing at work!

Can’t connect as a customer due to bad credit history, yet I have a home loan of 350,000 and a car loan for 25,000 and have maintained them for well over twelve years. Red energy processes for new customers seriously need an overhaul. I will never ever be a customer of Red Energy in the remaining years on this earth. I will never ever be connected with red energy I’ll stay with other providers who care about a person and not what other credit reporting agencies decide what a person's history is, and not how many enquiries a person has when searching for loans.

Have been a customer for years,

There has been a problem with emailed bills and hotmail email addresses.instead of fixing the problem it just keeps happening.

Everytime I have to follow it up after couple of months and the bill is really large.

Put up with this for ages, Will be moving away from red energy

Started well, but they dropped the ball on direct debit, two phone calls and still not fixed. Waiting over 30 minutes to get to a person each time. Can't fix direct debit online despite having a "Myaccount". Useless.

New customer. I had to call to add an additional household member to the account. Couldn’t get them added online. I have been on hold for over 45 minutes and had to hang up. I was hoping I wouldn’t experience same gripes as so many other reviews but alas, here we are. Responses on here refer to “recent pricing issues in the news causing delays”. I searched news and can only find an article from June/July. It’s now October. Just seems that they are terribly understaffed.

I have submitted a request online and have received an auto response saying I’ll get a response in around 5 days. Hopefully someone comes back to me sooner rather than later.

This company had been charging me on tariff 1 (the highest electricity rate) on all my electricity including my hot water service since 2014. I had bills monthly for $300 even when their was no one living in it. I tried to speak to their resolution team to get them credit or to even refund all those high bills I paid and then refuse to. They also went to the next level and gave me a bad credit rating because I refuse to pay for a bill which they had money owing to me regardless. KEEP AWAY FROM THE DODGEY COMPANY.

FYI The hold music only goes for 28 minutes, all Australian artists. Perhaps consider extending your hold music to last for a longer period of time given I was on hold for over 35 minutes.

Poor customer service, spent 1 hour but not satisfied with the response. Also, transferred my call 4times and seems they have no idea how to solve my problem. Please hired the experienced staff at least we get the answer.

I switched providers from Energy Australia to Red Energy a few months ago as I'm having building works performed at my home. I was advised my the tradespeople that there was no power. I contacted Red Energy who advised that electricity had been connected and there were no power disruptions and if I had any further issues, I had to organise for an electrician to conduct an assessment. I did as advised and arranged for an electrician to perform an inspection, only to find out that there was no power supply connected.
I'm very displeased at Red Energy for not connecting my power correctly and for providing misinformation as this has cost me time and money as building works had to be delayed. I will be switching back to my old provider.

They told me they didn't have to talk to me cause I have a brain injury the person wouldn't give up there name worst person I've ever dealt with in any company ever avoid these terrible people writing on my gf account my phone not working

Very bad customer service and have charged me 505 dollars for 90 days. I have installed 11 KV solar panel.
They are very tricky and rip off people.
Don’t trust them.

Not sure why so many bad reviews. The staff answer calls & resolve issues quickly and are local Aussies easy to understand. Any time I've had any issue (which isn't common) they have assisted me right away with professionalism and friendliness.

Dear Red Energy, how is this right when a customer uses $15 for 57days gas but got charged $64 for Service to Property? You are basically ' robbing' low usage customers to fund the big usage customers. Make it fairer. How about making people pay $ to $ usage to Service charge?

Mayby i was wrong thay increase my power to an amount i cant afford im on a pension and they expect me to pay more thinking about switching to a cheaper provider I was happy paying $78 but now I have to pay $103 WITCH I CAN'T AFFORD AS OF RIGHT NOW IM LOOKING FOR A NEW PROVIDER AND I ANLY HAVE UNTILL THE 22ND OF DECEMBER TO FIND A NEW PROVIDER OR ELS IM GONNA LOOSE MORE MONEY MONEY THAT I REALLY NEED

I've been with Red for over 10 years. Excellent customer service and sustainably generated energy. Some people like to have a whinge about anything.

Red Energy made me stay at home for a gas meter reading and nobody came. After they advised me that the contractor did come. I was at home all time and my security camera did not detect any movement in front of my house. Red Energy customer service is awful, they don't take responsibility when required.

Excellent customer service, each and every time I have needed to call, they were prompt efficient and easy to communicate with.
If I was not happy with price or an occasional issue it would not warrant a bad review as I would review on the experience I have had over the years and not one issue. It is important to give honest and fair feedback, bearing in mind the issues we are facing with staff shortages across Australia.
Be patient and mind your manners
Keep up the good service.

They said they would swap my gas and elec over for me. They only took the elec account which lead to me not receiving a discount on my gas and I had to pay extra. Also I never received a discount card.

I pay 200 in 3 months for just to have it connected with only fridge plugged in they are just money gubs