Quality Hotel Manor

Very outdated and the compendiums should be updated also
There big rooms
Showers need bleaching

After paying $230 for a night, TV didnt work no digital channels & no Netflix or anything. Wifi dosnt work. Needed to be changed rooms & had no kettle in the second room no spoons to stir coffee after calling reception to bring a kettle in the morning. No complimentary biscuits to go with coffee. No microwave. Not many food places around. Shopping center closes 5.30pm on weekdays.
No elevator need to walk up stairs to second floor.
Will never stay again.
Ps. We were looking forward to our stay but unfortunately was a unpleasant stay.

Comfy bed, 1 comfy pillow.room was not clean, kids toys under bed, fridge/freezer not defrosted, no toaster or microwave as advertised, carpets not vacuumed, marks on walls, etc.

Very clean. Spacious. Was in a room with 3 beds. Lovely modern bathroom, but a bit small. Table and four chairs. Long desk area. Microwave. Heaps of storage space. Netflix on a good sized TV. Very quiet. Parking was easy and free.
No lifts to upper floor. Restaurant wasn't operating. Have been years ago and it was. Short walk to Heatherdale railway station. Would definitely go again.

The rooms are sizeable, desk and sofa always a nice addition. Clean enough! The only downside is it’s a bit noisy. They also hadn’t topped up the coffee and tea, and the last persons half eaten biscuit and used milk was left. That was a bit of a shame as I was keen for a coffee.

Overall clean and tidy but the walls, carpet, and decoration in the main areas and rooms needs serious attention. The bathroom in my room was updated. The breakfast area is not used and makes the place feel empty and deserted.

We have stayed at this place during COVID in between lockdowns, when the staff was friendly and the place was vibrant. The restaurant in the centre was lively. Not sure if they've changed hands, our last stay wasn't as great.
The restaurant was no longer operating, it's just used for spare furniture now, including spare beds stacked up next to our door.

A few things to watch out for when staying here:
1. Check-in staff was rude and obnoxious, don't expect any manner or care from them.
2. Check-in process requires you to have physical licence and physical credit card. Make sure you have these handy.
3. WiFi was advertised, but it was non-existent in our room.
4. Toilet roll holder position means you have to make sure you have the paper in your hand before you sit down, unless you can rotate around your waist like an action figure.
5. No service to the room unless requested on this paper slip, but no pen was available, so make sure you carry one around on your travel.
6. Bring ear plugs, the footsteps from the room above reverberates down
7. Only the food on the fridge door didn't freeze up. Everything else ended up frozen.

But despite the above, the room was clean and the bed was comfortable.

Nice spacious clean rooms in a handy location, good value for money and the staff there are attentive. Would stay again.

Spacious room. Clean renovated bathrooms. 5 min walk from the station.

Very affordable accomodation especially if you are travelling out the Dandenong Ranges.

My family and I have stayed here a few times. It is always pleasant and quiet. Staff are very friendly and the breakfast is excellent. Great amenities and easy secure parking. Very good value for money.

Only gave them 1 star as couldn't go Any lower.
It's like a ghost town awaiting demolition.
Staff are rude and unhelpful.
4 stars is a crock, place is a dump, no restaurant, as for reno's they claim were done.mould in shower, dirty toilet, depressing place to stay.
No WiFi regardless what they stay.
We'd booked for 6 nights, only stayed one as told by manager if we don't like it leave.go to the sebel.
So we did, Sebel is beautiful, real hotel with real service.
Hotel Manor is not what it looks like on website, unprofessional, old, dated n dirty.

This was a last minute booking, happy with the room and cleanliness. Reception were very accommodating and friendly.

A decent stay but I expected more as the place claim itself as a 4-star Hotel! It needs a lift if someone wants to take something heavy to upstairs which it does not have. Underground Parking needs clean-up. This hotel really needs some major refurbishment and upbringing it's quality.

Room was great apart from no bottle opener tv wasn't the latest but worked fine would stay again

Grateful to you Lily for your understanding with our last minute cancellation. You were very helpful in navigating us through our third party booking, and you waived all the fees. Thanking you and stay safe

Good priced clean hotel. Walking distance to Ringwood and Mitcham. Caryn was a great manager and very helpful through my stay.

A nice little place. While the interior and design is quite older and feels somewhat dated, it provides a nice feel for the place. The bathrooms on the contrary are extremely updated and modern. Easy to book with great prices

Upon returning from the cinema my door card would not work, had I been out later than 11 I would have been locked out of my room till reception arrived the next morning, this was rectified but at midnight I wound up needing to sleep in my car as the alarm clock in the next room went off without end. No help was given by staff other than just to wait and see if it turns off. I called the after hours number and as it was not an “emergency” they would not help. The alarm was loud enough to be heard from the dining area. The next morning no sympathy was given by the staff.

Such a nice quiet relaxing place to visit. The people who run this place, especially in the restaurant, simply cannot do enough for you.

Clean tidy comfortable and I correct my review with no wifi in rooms as I was in a room way down back and was patchy we moved a few rooms up and wifi good and fast connection