Prouds the Jewellers Broadmeadows

Found a ring on the Prouds website and went in store to purchase. After waiting in store for 30 minutes because they couldn’t find the ring I was told they could order it in for me. I placed the order and paid in full only to receive a phone call a week later advising me that they cannot order the ring in for me and I had to go back in store for a refund. Once there no explanation as to why they couldn’t order the ring and no apology for the issue or hassle of having to go back for a refund. Not the first time I have had an issue buying a ring there and will not be returning again!

Stay away from this branch!

1. Getting a necklace clasp fixed.
I went in to get a broken 18ct yellow gold necklace clasp to be welded.
They did not tell me, they will send it off to be fixed offsite by one of their useless & lying contractors.
When it was time to pick it up, the clasp was completely different and it was discoloured SILVER flimsy clasp.
When I ask them where is the original 18 ct gold they tried to gaslight me saying that this was the one I had brought it.
Luckily for me I took photos while I was in the store BEFORE I handed it over to them together with the receipt.
So I showed them the photos (actual proof) of what I had brought it and they were caught in a lie!
After a lot of back and forth with these liars & thieves all they did was waive the $50 fee which was not a resolution because my original 18ct yellow gold clasp was long gone and I was stuck with this disgusting inferior product.

TL: DR: They send things to be fixed offsite and they will gaslight you. Make sure you take photos before you hand anything over to them or better yet go somewhere where they do it on site.

2. Buying a gold (9 ct) disc pendant.
I bought it brand new but it started discolouring and now has turned orange/brassy. No amount of cleaning is fixing it.

Amazing experience when buying my son a gift for his birthday. We ended up buying 4 rings for my teenage son and received a discount we didn't expect. Thank you so much

I bought a watch from it. Customer service was really great. Without any question they replace my watch. In addition I got discount on it. So I am very grateful, thank you.

Prouds always have that little something a woman needs.always great half price sale amazing range of jewellery. I bought a bracelet in silver, this time. Love it

Worst customer service. Waited for 15 minutes and they didn’t have any courtesy to say anything. Big rude faces.

Great customer service bought a gold chain from there Angela and Naz were absolute pleasure to deal with they helped me find the perfect necklace and took their time dealing with my indecisiveness they were a treat happy faces and assisted me in purcashing the perfect necklace very happy and will definetly shop here again:)

Very rude customer service.even though i bought yestetday from there.not friendly unprofessional at all. I will never go back to proud broadmeadow.they are unfair.

VERYYY RUDE CUSTOMER SERVICE! WANTED TO SIMPLY ASK A QUESTION ABOUT THE ITEM IN THE SHOP FRONT WINDOW DISPLAY. WAS BARKED BY NOT 1 BUT 2 STAFF MEMBERS WHO SAID THEY WERE TOOOO BUSY TO ANSWER A SIMPLE (YES/ NO) QUESTION. WAS GOING TO BUY THE ITEM HOWEVER AFTER BEING SPOKEN TO SO OFFENSIVELY. I LEFT THE STORE AND DID NOT PURCHASE THE ITEM! DISGUSTING SERVICE BY THOSE 2 WOMEN (STAFF MEMBERS) AT PROUD STORE IN BROADMEADOWS

THE WORST STORE EVER VISITED. THE STAFF INCLUDING THE MANAGER ARE VERY RUDE. WORST EVEN WHEN PROUDS DOESNT HAVE A CUSTOMER SUPPORT WHERE WE CAN OFFICIALLY LODGE COMPLAINTS AGAINST SUCH RUDE STAFF MEMBERS.