Priceline Pharmacy Bourke Street Mall (Centrepoint)

Top classed service from both the floor staff and the pharmacist. I went looking for items and both floor staff and the pharmacist were very helpful planning for an upcoming holiday. Thank you:)

Bought a product at Priceline city store. Found it to be faulty. Living over Western suburb l tried to exchange at Williamstown store. They told me l had to go back to City Priceline. I contacted city store and the Manager was so lovely, told me straight away that she would send me a new product. Really lovely staff in there.

The pathologist's lab which this place uses is really bad. They will not provide you with the information if they fail to complete a particular test, and instead make you wait. You have to chase them up. They always blame the patient, not enough sample, or bad quality blood, whatever the reason. Very unprofessional.

Sherry and the other asian lady working at the same time treated me with complete prejudice.after being served at the register by sherry, with the other asian lady coworking, i went back into the store to find my friends.both workers followed me back into the store and accused me of stealing for opening up the product i had JUST paid for in front of their faces.appalling behaviour.never coming back xoxo

Lots of options! Best time to go is when Mabelline is on sale, but all the testers have run out or not available.

I got my flu shot in this branch and special thanks to Jackie who did this very quickly for me. I just would say that she is very kind!

Paid at the counter with my card. I saw “approved” on the machine. But the shop assistant insisted it didn’t go through even I told her it’s said approved. She looked hesitant after I paid again, so I asked if I paid twice. She explained that I was not getting the exact same amount of refund as I paid extra because she was just trying to refund one of the items I bought. I guess it’s the system problem, but I just wanted to know the amount I got refund. She got heat and said, “let’s refund all the things and do it again”. She didn’t ask my preferences and did it by herself. I stood there waiting, then went through the whole process. When I paid again, she educated me, “this is how it should be when you do the payment right. ” If I didn’t do the payment “right” i won’t be there wasting my time. I told her again I did pay and did tell her that. But she just kept speaking, over my voice.

Isabella was so helpful, took time to give advice and help me find what I needed - lovely service, thank you!

Very quick and thoughtful service!
Rupa has been great in helping on any problem, question I have on getting vaccination!

Racist cashier. I was just buying lotion and the man at the front asked to see my id for no reason, while he didn’t ask the white lady in front of me for one. It seems like Priceline pharmacy will just hire anyone

The pharmacy is extremely nice and helpful especially the assistant there with red hair, she was so nice and informative. Will be returning, they are doing an amazing job!

Wow, what an epic well organised store. Popped in for baby panadol and was served quickly.

Horrible customer service. Waited at the counter for 5 minutes to only have a staff member walk up and serve someone who joined the line after me. The customer told her to serve me first as I was waiting a very long time, completely ignored it and made me feel horrible and completely invisible and worthless.

Staff here are excellent, especially Rupa. She is very passionate about her job and tried her best to help out my situation. She deserves a pay rise. Excellent customer service from the whole store in general.

I visit your pharmacy for the first time.

I feel AFFRONTEDNESS.

Before I pay, I ask about counter one man have any rapid antigen tests left? He start to say about me I saw you before buy already, I say I did come before this is my first time coming here. He don't believe me, I straight away to says if you don't trust me you do need to sell for me! But he still sell for me, then I pay on cash, I pass to him $50, he check the cash take long minute, check everywhere. I really don’t understand what he want? ! Feel everything its liar? !

I’m pretty disappointed and made about this, to be honest.

The pharmacist, his name is Jun (work weekends) is an absolute legend. Very quick to dispense my medication and was able to take care of the payment without me having to checkout at the retail part of the pharmacy. Besides that, the place has alot of other products such as beauty products and some other products I can't get elsewhere. Probably the best pharmacy I've been.

Asked about Rapid Antigen Testing. Lady extremely rude at the door. Didn't even make eye contact.

The staff here were so kind and good. The manager stood with me, explained every product I asked about, didn’t push me to buy something I didn’t need. Thank you so much

I am regular customer to this store, however I experienced a very bad service from one of the male senior staff who was so rude when asked about a price of the cream, even though I made a purchase around 300$ + the way we were treated is not up-to the standards when compared to other Priceline staff.

Pharmacy staff are so kind and always welcoming very friendly. Rupa, Jasmine and Jun couldn't be more helpful and they really care about the customers. They are knowledgeable and will spend time with customers, happy to chat if they have time and never make their work seem like a chore. The only let down for this particular priceline is the floor manager. He's very rude to customers if they haven't left the store well before closing. He storms around giving horrible looks to customers and pharmacy staff if they are talking to customers. He shuts the doors early and won't let people in. When he isn't there the managers are so kind they don't push you out the door before closing time. He has practically escorted me to the exit when other customers have walked in minutes before. Staff don't leave the store immediately upon closing time so I don't see the big deal in closing before the set time. Given it's a pharmacy it should be open until the advertised closing time and not before.