Plush

Terrible Customer Service
Would definitely not recommend Plush. Its not what it used to be.

They contacted my Parents telling them their sofa is coming in 2 days that was over 3 months ago and still no sofa and they dont know if its coming or when it might come.

Terrible customer service, timelines provided not met.sitting of the floor is quite and acceptable solution apparently. DO NOT PURCHASE ANYTHING FROM THIS COMPANY

Company has lost my couch and stolen $2,799 from me.

Purchased floorstock in April, and the warehouse has still not delivered. Promised delivery within two-weeks (as the couch was already made). But it never arrived.

For the last two months, the warehouse has repeated the same line every time we call: “I will have to confirm with the store, and someone will ring you back. ” They never ring back.

We confirmed with the showroom ourselves (that the couch has been collected by the delivery team), and most recently Ruth from the warehouse disconnected our calls, and can’t locate the couch.

Not a single employee has been able to help me.

If you want to wait 7 months for your sofa (it still hasn’t arrived so could be even longer!) then Plush Furniture are your go to furniture company. Original delivery date was May. I emailed head office and Highpoint store with no reply. Not really into writing negative reviews but this is beyond ridiculous. Definitely do NOT recommended Plush.

EDIT: After direct email contact with the store a refund of my deposit has been approved. Basis for refund was that I was unaware the item was manufactured and shipped from China, which meant Plush were unable to guarantee delivery within a reasonable time due to ongoing supply chain disruptions.

Worst service ever. I ordered in Jan too and was told that my sofa would arrive early May. Then they changed the date to late May and early June without any sort of communication. Now we got an email saying its delayed again and wont arrive until late June and it wont be delivered until early-mid July. Dont make us waste our time by giving us fake delivery time frames. We could’ve ordered somewhere else in this time and had a couch by now. They never answer their phones and haven’t responded to any emails. Disgusting service. DO NOT waste your time here.

Order a sofa in January was given a tentative date of late May. They changed their systems over and the date changed to late June. When I queried it I was told the date was probably wrong but to check again soon. Checked again delivery date adjusted to 1st May. I had my old couch removed to prevent issues with delivery. Now being told maybe 3 more weeks. Samuel was incredibly rude and told me to speak to his manager about a refund. I explained that I still need a couch and what am I supposed to do apparently I'm ' one of those people'.
I had called the head office and waited a day for a response and still haven't received any. I guess my small sofa bed isn't important enough to receive decent customer service.
When I said I was going to complain he told me ' complain away lady' and told me I was behaving like a child

Guess I should have gone somewhere else.

Great store and friendly professional staffs!
We are so happy with our first purchase in Plush.

I highly recommend visiting the Highpoint Plush store. Not only are the staff friendly and knowledgeable, they are not pushy like other stores are. This is our second purchase from Plush Highpoint over the years and we are always delighted by the fact that we are always greeted with a warm smile and end up with the most comfy sofas you'll ever buy!

A BIG thank you to Joanne at Plush Highpoint for her excellent customer service and willingness to listen to what we needed. I explained what we were looking for and she found us exactly that, and did us a great deal on 2 leather couches and she genuinely wanted to help, not just sell us something for the sake of it. Amazing service, thanks so much!

We bought our first couch in Plush.
We love it!
Salesperson was fantastic and not pushing at all.

My partner and I did some researches on Plush website before we went to the store.
Once we walked in the store, we straight away received greetings from the sale persons there. They friendly directed us to the sofa styles which we were interested in.
We haven't made the decisions as our house is still building and won't be finished until early next year. But we will definitely go back to purchase the sofas there.

Well organised store
Friendly staffs
Sofas are comfortable and well-designed
Highly recommened!

Really disappointed with Plush. I ordered my sofa in January and was quoted 12-14 weeks for delivery. Just short of the 14 week mark they emailed to say my order was delayed and is not expected until mid-June. That will make it a wait time of 5 months for my sofa. This is hugely frustrating and makes me question whether Plush was ever in a position to deliver my lounge in 12-14 weeks. I am very suspicious that they actually lied about the timing to entice me to buy. I wouldn't buy from them again.

Covid did impact my experience as it took around 5 months to complete the process. This is not Plush's fault. Also my sofa stopped reclining after delivery (motorised). Turned out to be a loose wire that i didn't detect. So I am giving them 5 stars. The service i got in store was very good. The leather sofa is gorgeous. Fergus gave me very good service. I would recommended Plush to everyone. Take Covid out and I would upgrade the stars to 6. I shopped around and their prices are competitive. So far its a big

Wide range of sofas.
Beautiful and well-organised store.
Great customer services.
Highly recommended.

Good range of living and lounge sofa.

I like their customisation option.

Good service

The worst customer service I ever come across. We stood at cashier desk for 15 mins. Nobody attended us. One of the sales persons came to us and said sorry won’t be too long as he was attending someone else at that point of time which is fair but the he started serving someone who walked in after us and he totally ignored us as if we were not even standing there.
The person at the cashier desk then goes we are too busy now do you want to come back later. What a waste of my time! Staff here is so Racist.never going to any of the plush stores ever again.

Cushion collapsed getting fixed under warranty. Little hesitant with the other cushions build quality.

Wrote to customer support but no reply.

Update. Still waiting for part after a month, been told 10 to 12 weeks total for one part. Which takes the same time to build a whole couch.

Got promised delivery fee of 90 dollars refund but yet to see that fulfilled.

There owned by fantastic furniture it seems so might be a quality issue since fantastic furniture is so cheap

My sofa cost a bomb, but ended up being poorly constructed, and then they refused to repair under their 10year peace of mind warranty. Avoid like the plaugue

Can not express how satisfied we are with the customer service we received yesterday with Adriana so friendly, knowledgeable and did what ever she could do to make sure we were happy.its very hard to find great customer service.