Platinum Apartments at Freshwater Place

Very nice apartment. Nice location. Very detailed amenities, you can find all things that you need in the apartment. Helen and her team is very friendly and helpfull.

Check in was straightforward and the apartment was modern, clean, spacious and had a great layout. The corner views to the South, looking out to the ocean were epic.

I'm giving 3 stars because we weren't allowed access to the pool/gym/spa/sauna. We were told access wasn't possible as they usually give access to guests staying a week or more and we only stayed 6 days.

The mobile phone reception is TERRIBLE which means we needed to rely on wifi for connectivity. The wifi was verrrry intermittent and we needed to reboot the router many times to get back online. Not ideal when there was pressing work to be done.

None of the bedrooms or bathrooms had locks on the doors. I'd possibly stay there again if I didn't need to rely on the internet but I'd look at other accommodation other options first.

Group of 16 international students. Had an amazing stay at the penthoust Platinum Apartments. The host are always contactable on the phone, and very friendly. Room has a great view over Docklands, easy walk to Southern Cross station. Close to Coles supermarkets and trams.

Very comfy apartment for 2. On 30+ level. Fantastic views. Very clean with details on amenities from basic amenities to umbrellas shopping trolley to coffee tea jam & milk. Pricey a little but worth it.
Have us a Xmas gift basket too.
Will stay here again
Host was helpful & check in easy & fast

False and misleading advertisement of the apartments. We did not receive the apartment we payed for, management did not put effort into resolving the issue. We were falsely accused of some actions and bond was refused to be payed back. All in all don’t stay here, absolutely terrible service and management.

Freshwater place is an incredible place to stay, the concierge are lovely and the apartment is well taken care of. The views are breath taking!

Fantastic location and facilities. A home away from home. I stay here when travelling for work and also on school holidays with my family. The gym, bbq area, cinema room are fantastic. The parking is secure and rooms a spacious and luxurious.

Platinum Apartments was a great place to stay and we enjoyed our family time. It located just one street away from Crown Melbourne, and not far away from Flinders Street station and SEA LIFE Melbourne. We have a warm and meticulous introduction from Jack. The apartment has included everything we needed for our holiday. The view from day to night was fantastic. Every morning you could see the hot air balloons rise from Yalla range with sunrise. You could also see the cruises from Port Melbourne. Children not only enjoyed to stay in the apartment but also the places we visited. We have made the right choice to stay in Platinum Apartments, and we have an unforgettable lovely holiday. Thanks to Platinum Apartments and thanks to Jack.

All service over phone, with staff who were rude and unhelpful. Carpet badly stained. Advertised free wi-fi not provided, no Wi-Fi available. Breakfast not onsite

This is the second time we have stayed in the same apartment at Freshwater Place at New Year. It is always immaculately clean, very well equipped, the facilities are excellent and it is ideally located close to the CBD. The Platinum team is very easy to deal with and always very responsive to emails and will go out of their way to ensure it is a pleasant stay. I can highly recommend them.

Gail Anderson

A really nice place to stay in the city with great amenities, lovely staff a nice restaurants just downstairs

I was not impressed by the system they have for the self check in. The staff working were lovely however it was so confusing and robotic as I’m just talking to a voice over a phone. We also didn’t feel comfortable giving our card details to someone I can’t even see in person. Also there where other people around listening as I gave her my card details. There was also no instructions on how the keys and lifts worked. Poorly thought out system. This whole experience has left such a sour impression that I will not be booking this place again

We stayed here for one night during the week. Location is handy however the apartment itself and service within the company has been very poor. The apartment was incredibly dirty. The carpet had not been cleaned, the kitchen had oil marks all over the cupboards, the bathroom was incredibly dirty with the toilet bowl not having been cleaned. The sheets seemed cleaned but that was about it. The internet was not working and the TV remote had no batteries. For the price you pay, not worth it. The walls are also in desperate need of a coat of paint. We are still waiting to hear back from management about how poor stay was. Would not stay here again nor recommend to anyone.

We are so glad we found this place. Exceptionally clean. Everything you could need for your stay (we were there for 5 nights). Fantastic support staff - very helpful and quick to respond on the one occasion we needed to call them to get help with parking.
And the view!
When planning our return to Melbourne the first thing we will do is check Platinum Apartments availability.

Platinum Apartments Is one of those short stay companies that make you wish you could afford better. The owner/manager will happily turn your building into a zoo and then tell you that it’s her right.if you are hoping for considerate, professional service, think again. If you are an animal looking for a zoo.you might have found nirvana.

We had a wonderful 5 nights at Platinum Apartments. The location was brilliant and the balcony views were stunning. The apartment was very clean and modern and had everything we needed for a comfortable stay.
Check in and check out was very easy and there was always a quick response to any questions.
We very much look forward to our next stay.

Very nice apartments brilliant views. We were on the 31st floor and loved every moment of our stay.

Great apartment in an amazing location (very central) and the help/responses from the Platinum team was great.

We had a wonderful week staying at Platinum apartments. Amazing view and so close to everthing. The apartment was clean and tidy and well appointed so all of our needs were catered for. Just fabulous.

Excellent proximity to the city. Great view. Well serviced apartment. Look forward to returning soon.