Platform 270

A pleasant experience. I met my friend for an early dinner after work. She had the pasta casareccia and I had the salmon which was cooked on the grill and a salad. All 3 dishes were really delicious. We were both pleasantly surprised after seeing negative reviews. The staff were really sweet and accommodated us well, organising food and drinks quickly so that we could get to the theatre on time. I recommend it.

Exciting time during xmas for our small getaway:) we decided to stay in city in Double tree Hilton and Platform 270 been located just downstairs. Amazing:) We booked our late dinner before our Xmas walks around city, was not too busy, we got excellent smiley service, delicious meals and nice atmosphere. Steak, ribs, scallops and chorizo sausage were all so tasty and well presented.we on carnivore/keto diet, was excellent choice.thank you guys for great experience. Martini:)

Stayed at the Hilton for 2 nights and had dinner and breakfast in the restaurant. Staff were excellent as was the food.

Made a Tuesday breakfast booking at Platform 270 via a mobile dining app - The Fork. I haven’t been to Platform 270 and after arriving here I realized this is the main dining venue for DoubleTree by Hilton Melbourne.

Although I haven’t been to this property, as a Hilton Diamond guest, I asked the reception if Diamond members entitled to a 25% discount as per Hilton global website. With further confirmation, the receptionist replied the discount only applies to dinner and bar consumption but not breakfast. Not an issue so I promptly asked for a table as I had a booking via The Fork. The receptionist referred me to a waitress who I later know her name as Natasha.

Natasha asked if I want to have their buffet breakfast or A-la-carte menu, I told her I would like to look at both before I decide. Natasha then asked me to find a table and sit down. I saw her walked away very quickly she wasn’t even interested where I was sitting.

As a first timer to Platform 270 and being a small restaurant, naturally I thought this is no big deal she could find me easily later so I chose a smaller table of 2 and sat myself down. Dining at a Hilton property, I would be expecting an A-la-carte menu to be brought to my table next.
I waited……waited…. Waited…. There was no one checking on me, no one even bothered acknowledging me and I just kept sitting there……

You might ask was the restaurant busy? No.

Was there short staff & everyone running off their feet? No.

Was Natasha the only waitress and attending other emergency issues and couldn’t come back? No!

At that moment I saw Natasha was standing behind the reception chatting away!

I decided to walk across to the reception and asked what was going on? I stated that I sat myself to a table and she could at least brought me a menu to the least. What Natasha replied was very defensive and absurd. She said the menu was there (pointing over at a direction) and stated I shouldn’t raise my voice and “we are not getting anywhere”!

Bitterly disappointed was an understatement. I had no idea where they keep their menu
and it is not unreasonable to expect an A-la-carte menu to be brought to my table.

To make the situation worse, Natasha suddenly made things up and stated that I had told her I like to look at the buffet first! Hence she didn’t bring me the menu!?

I see this is a serious issue when one’s credibility is in question. Throughout the meal I did not see Natasha and I had no idea what she would say to Hilton to defend herself but I feel that I need to write this feedback, to express not only my poor first impression of DoubleTree by Hilton Melbourne, but to give my side of the picture.

The dining experience has been no doubt awful & no management at Platform 270 approach me to talk over this. Shouldn’t that be common sense? As I walked up to pay my bill, I had a conversation with another waitress “Nos” who I guess she was empathetic. As I asked, she gave me the name card of their Operations Manager- Mr Shreyas Matkari.

Good location, it’s easy to find it. The atmosphere inside was nice, but not busy, there were only several guests when we had dinner. The waitress took us to a table where was in dark, and close to the kitchen. Actually it was not suitable for chatting and dinner. The food was good, but not great. Lychee matinee was so so, and the waitress didn’t fill up our glasses on time.

Went to platform 270 during our recent stay at double tree and attended breakfast food was better than expected as other hotel only serve toast and coffee maybe some cereal.
Not platform 270 they have eggs (hard boiled, scrambled and done your way via request)
Hash browns, bacon, baked beans, sausage as well as all your fruits sweets and basically anything you could want for breakfast.
10/10 will be dining her again on our next stay

Interesting industrial look, tasteful design, so handy for a meet up close to Flinders St. Will be back for sure

They changed the menu and we didn't know about it. Not much of a choice now but still great food and service.

A little bit understaffed which was reflected in a couple of areas. Would definitely stay again. Location location location

I went to the morning breakfast buffet. It was great and the staff there were very accommodating. The manager named Nostegia (sorry if I spelt this wrong) was very polite and made our whole morning delightful. She went out of her way to make a soy latte for my partner and was very friendly. Great work Nostegia, we will be definitely coming back because of your service.

Stayed here for a staycation and ate here on the first night. The spices cauliflower with wild rice, chickpea and herbs were so delicious, that I craved for it the next day! The $5 happy hour for house beer, wine and spirit is a nice touch. My husband ordered the BBQ chicken burger and found it average though.

Invited for dinner, Platform 270 offers modern Australian with a Filipino twist. You can find Platform 270 inside the Hilton's Double Tree hotel. We started with pan seared scallops and sisig which is twice cooked pork jowl with a garlic yoghurt emulsion, fresh tomato salsa on tostada. An absolutely winner and a must order. The scallops were also perfectly cooked and paired perfectly with a blood orange reduction and prosciutto. The mains we tried were the slow cooked beef brisket and a pan fried hapuka. The brisket was so flavoursome and melted in your mouth. Hapuka is one of my favourite fish to eat and this ranks up there as one of the best I've tried. We finally finished with a decadent chocolate torte with a very interesting pepper flavoured ice cream.
Overall our experience was perfect and would highly recommend Platform 270.

Nice place, seems to do everything right, but there's just a little something missing that makes the place not exciting. Not sure what it is. Food is enjoyable. The steaks could come with at least a few little leaves of salad though.

Sitting down of guests is a slow process, but not one to foreshadow the great food at the property.

We had a great night with an excellent meal.

Thank you

It was over priced for what I got. Interesting that the lunch menu is more expensive than dinner.
They had run out of some of the items on the menu. Pretty poor for a Friday lunch.

Will not be returning.