Patagonia

Exceptional service. I was able to leave with a delightful outcome above and beyond what I hoped for, thanks to the teams desire to help with my exchange and help with getting the kit I needed. Thanks Patagonia

Just a quick note to say that the follow up with repairs/warranty on the wetsuits at Patagonia lives up to the guarantee. The customer service was top notch. Thanks very much.

I went in to the Torquay outlet to return a wetsuit I had ordered online. I am from interstate where we don’t have a Patagonia store and wasn’t sure what the go was. The staff in store were incredibly welcoming and helpful. Nothing was too much trouble, they assisted with other suggestions and were happy to provide a refund and advice on where else I could find non-neoprene wetsuits locally, that may be able to fit me a little better. I walked out with a greater appreciation for this amazing company after the most genuine interaction.

Good vibes, good staff, good boards.
Patagonia are a very inspiring company that takes responsibility of the impact their products have on the world. Their target market is to people that love the outdoors. So they are in the business of protecting the environment.
Read their book.
“the responsible company”
“Let my people go surfing”
“Tools for the grass roots activist”

Went in on Saturday 12 Feb with my partner - both of us unmasked. There was a guy and a girl working, both absolutely lovely. We were going to By the C that night and he pulled out his phone and checked the weather for us to help us figure out what to wear. We told them both we'd be back the following day as there were a couple of things we wanted to buy before driving back to Melbourne.
Went back today (Sunday 13 Feb) and a tall guy with long brown hair who, upon entering the store, told us we had to leave as we weren't wearing masks. We explained we were in there the day before without masks and there was no issue. We explained we were back to purchase our items. He told us to leave.
Very disappointing from a customer point of view. My suggestion, work on the consistency of your policies, as you just lost a big sale.

Patagonia has a great store to visit in Torquay. Good range of products and knowledgeable staff

Always friendly staff that allow you to go around your business of shopping without being imposing.

Great music, great variety.
The staff occupied our toddler while we shopped, which was so helpful and best salesperson was Alli the dog. Hope she is there every time we visit.

I love this place! They are all about protecting the environment. Great quality clothes and books about how to help mother earth.

A spartan and rather cold store in winter, but interesting range of stock, some of it quirky in design and colour (following Northern Hemisphere fashion-of-the-moment?),

Went into the store for a product repair. Best customer service I’ve ever come across! For a brand to believe in their product like they do is something that is so few and far between these days. Quality over quantity rings so true here

Great looking store and very helpful staff. I always drop in when in Torquay. I'm basically addicted to Patagonia gear so always keen to drop in for a hat or t-shirt. Just bought a Men's Hi Loft Down Hoody online and had a small stitching issue, however Nick was awesome and held another jacket for me to exchange, so big smiles now!

I was looking for a particular item and Patagonia helped me track it down to their Torquay store- they were so helpful! Great products (ethical, comfortable, great fabrics) and staff. As an organisation Patagonia are incredible - their committment and intiatives environmentally lift my heart and restore belief. Each time I've needed assistance (with an item or transfer from another store) they've been so helpful! Thank you!