PARKROYAL Monash Melbourne

Really good experience here for the 99% of the stay. Only feedback - we requested an additional towel twice and never received. We were also wanting to stay an additional night but received conflicting prices from 2 separate staff … one person told us it would be $207 and we could remain in our upgraded room and another person told us it was $369 to stay in the room we had been moved to or $207 but had to move.

We had an event on Friday night and decided to treat ourselves to a few nights at the hotel. The rooms are clean and bright with great amenities. The venue space was absolutely amazing and the service was top class - huge thanks to Ryan and his team. Excellent buffet breakfast. The hotel is in a great location with heaps of shops at the door. Looking forward to coming back.

Good rooms, pretty spacious.i’m a happy man i hope you’re having a good day if ur reading this, if not please do book a 2D1N stay here to boost your morale.

Really good location the complex has a movie cinema lots of different places to eat, the hotel has a gym and a pool really good room service customer service was brilliant very welcoming, the room I got for the night was big. There was a massive king size bed which was very comfortable. The Room in general was very clean. I would definitely recommend staying here.

Great overnight stay! Room was so spacious and clean, staff when checking in and out were so friendly and helpful! Facilities were wonderful, although I didn’t visit the pool: (

Thanks team, keep up the wonderful work!

Phenomenal service by Garrick from the moment we checked in. Clean and well appointed rooms, with lots of attractions close by. Secure underground parking makes everything easy.

Very warm and friendly welcome by the front desk receptionist Samantha.

Rooms are spacious, modern and very clean.

Great location for what we need and reasonably priced.

We will definitely stay here again:)

Awesome team, very helpful, great hospitality and the food.
Need parking for entertaining crew for loading.

Spent 10 days here, great & friendly staff on the reception. Special mention to Penny and a girl from Sri Lanka (sorry forgot her name)

I would say more than 4 stars hotel. Good location very clean, nice view and good customer service. Good to stay for night special occasion. I dealt with Pradeesh who provided me with great info and he was very professional, knowledgeable at his job. It was great experience overall and we would come again.

Stayed for 2 nights this week. Beds are terribly uncomfortable and the room thermostat seems to only blue or freezing air even when I change the temperature. Needed an iron for my clothes and both the one in the room and the replacement leaked over everything forcing me to pay for dry cleaning. Don't even bother trying to use the gym! It is not in house and they seem to only have 2 passes for the entire hotel. Very disappointing!

Love this place. Incredible rooms & room service. Close to Monash medical centre which suited for this visit.

Big room with no furniture. Bed, desk and desk chair - that's it! Difficult to relax in an empty room.
Otherwise clean

Booked a suite online for a week, went to check in and they say they don't have it available. Offered me a worse room for a higher price they said they had the original room available from the next day but couldn't confirm and I would have to come back at midnight if I wanted a chance at getting it? Crazy.

Had a great stay here overnight, view of the runway was great! Super quiet room, great shower facilities. Breakfast buffet was definitely a hit, couldn't get any better. Also room service meals were good. Only issue was that the room wasn't cleaned properly. Grubby finger marks on the glass tables, dust beside the bed and windows.

Had a great overnight stay, was trying the place out with friends. Pools are a little weirdly placed, had to cross the shopping centre to it. Otherwise was great

Had an extremely bad experience. We booked 2 nights for our wedding anniversary. Went to the bar at lunch time to get some drinks, bar was closed due to no staff. At breakfast, I was carrying my 9 months old baby, and I asked the waitress for a high chair and the waitress pointed to the high chairs at the other end of the restaurant and said go help yourself. That was quite rude. Also, the housekeeping staff that (couldn't speak english) woke up my baby from her nap twice they came to knock on our door when we had it on DND. And when I ask them to come back after half after my baby woke up, they still continue to knock on the door. On the last day, we went to use the swimming pool as we couldn’t use it the first day because the pool is shared with residents from the M City apartments. Which was disappointing when we found out. The staff at front desk disconnected our pass for the hotel at 12pm when our check out was at 1pm and we got stuck in the shopping centre with our swim wear and the kids for 25 minutes and I didn't have my phone on me and had to ask a random person at the shopping centre to call front dest and ask to speak to management and she managed to come and get us and take us back to the hotel. Worst experience, this is far from luxury and wouldn't recommend this hotel.

Had a pleasure to attend my Leadership Graduation at Park Royal Board room.

Food and the Venue is great and it is close to my work place.

It’s really bad experience.

1) The smell will travel from B2 to the 5th floor along the elevator.

2) On the third day of stay, the underground parking access sensor failed, the elevator sensor failed, the room card sensor failed, and the hot water pressure in the bathroom was not strong enough.

3) I didn't expect that there was a service switch for cleaning the room before going out today. When I came back in the evening, I saw that the room was not cleaned. It was really unbelievable. This is the first time I have stayed in so many hotels. It's too bad.

My overall experience with Park Royal Monash was horrible. To begin with there was no support from front desk in any aspect, we tried to gather some information from the front desk regarding the traveling options, but what we heard with every option was “No”.
Even for a bottle of water they said that it can only be given to members but we can give you one for now, and truly it felt like they were doing a favour on us by offering a bottle of water. The front desk staff named Sailesh was quite in cooperative in terms of making our stay comfortable.
Talking about the Hotel Facilities, those were kind of upsetting too. Park Royal shares the swimming pool with the residents of next tower. The pool was quite far from rooms. And the Gym was also a public Gym. Overall the only saviour among everything was there breakfast. The cook was very nice and the overall food options were also quite genuine. So the only star which I am giving is for the breakfast, and also there is another point to note that Park Royal Monash is quite far from Melbourne Airport, almost it take 2+ hours to reach the hotel from Airport. Same goes with the attractions everything is quite far from hotel and it takes almost 1 plus hour to reach a destination, considering if you are specifically going for tourism this hotel is a bad choice because a lot of time is wasted in commuting and there are very limited food options near to the hotel. Overall I would never like to book my stay with Park Royal again.