PACK & SEND Flinders Street

Good service here. I have used this business to both send and receive packages. The communication is good, texts and emails when your package arrives and open until 5.30 pm. The staff are always friendly and helpful.

My apologies for the delayed review - I shipped 9 heavy pieces MEL-SIN in May 2022. I really would like to thank Marc for all his help. He was lovely to deal with, and quoted me fairly and within my means, and those of his business.

I was really impressed with the pick up experience. Where I had other end-to-end removalists saying it would take more than 3 weeks to schedule a pick up (well after my intended departure), Marc was there for me on my schedule. He also spent time with me the next day in the shop to ensure my contents fit export requirements and all.

I was slow to track my contents on the website provided, but super surprised to see it all flew on the same day as me! I was also able to track on the DHL website, which had a bit more detail, but wasn’t truly clear either. Only small snag was that the air freight provider, DHL, required me to fill in a GST exemption form upon customs clearance in SIN which we weren’t aware of, so took two more days to receive my items, but it worked out perfectly anyways.

All up, it was ~10 days total shipping time door-to-door.

My items arrived absolutely filthy and bashed on the outside, but luckily everything was in perfect condition inside - not one crack or scratch on any glass or other items (even though it was obvious Singapore customs went through absolutely everything too).

There was completely nothing the team at Pack & Send could account for on that front, but I strongly recommend heavy duty and tight insulation for your items!

All up, I highly recommend working with Marc:)

Waited outside for more than 25 minutes while there was nobody in the shop during opening hours. Elite customer service.

One of the worst shipping companies I've ever dealt with. I specifically informed the person that the Crate I was shipping was part of the shipment and that it is fragile and valuable. I was assured that the item will be safely packaged AND bubble-wrapped. When I received the item it was very badly damaged and when I called I was told that they couldn't wrap it because customs would open it. Keep in mind I wasn't told that, and they decided to ship the item anyway and take over 2,500 bucks.

I was also told that nothing can be done because I did not pay for insurance and I wasn't even told that this is an option I could go for. Extremely dodgy way of handling things and it shows they really don't care about the service so long as they get money in their pockets. Rest assured I will not be using this service again and I will spread the word of this poor service. What a shame.

Very unprofessional, I emailed a request for quote and when I had not received a reply after a day I called the number supplied to enquire. The woman I spoke to swore at me under her breathe when I asked about my quote and then immediately put me on hold. When she came back online the quote consisted of 'errrr arrrrgh probably over two grand' No phone manner, no detail. Obviously not interested

They were significantly more expensive than other quotes but are completely unreliable. Paid $1600 to get a pallet of personal items moved from Melbourne to Sydney. They have delivered on the wrong dates multiple times while no one was at home and have failed to deliver on the actual scheduled delivery date. I don't know if my items are ever going to arrive and if they will arrive in one piece.

I specifically asked for a sensitive freight of a server and received an inadequately packed and severely damaged $30,000 server. On their website, they say they provide sensitive freight services for servers, but I did not get that service at all and it cost us $30,000 in damaged equipment. They are also yet to offer any compensation.

Closed before stated end of operation hours and wasted m6 time. Come before 5 it definitely closes before 5.30pm.

Received amazing service today as I dropped of a document to be sent off. Even thou the guy was a bit late, he advised me all the import delivery dates.

Thanks a lot, will be looking to pack and send next time when I am sending a package!

After being suggested by some friends, i decided to try "Pack & Send". The night before, I went on their website and after inputing box dimensions, weight, value etc. I was presented with a $45 price which was pretty good and was happy to pay that amount. The morning when i arrive in the store - the guy in the store, first of all, welcomed me in the most disgusting way, after I said morning' he goes, with the voice of someone who smoke 2 packs a day "what do you want mate? ! ". After all that, I gave him the 3 packages I had and told him where they are intended to go. He put them on the scale, asked some questions, did something on the computer and goes that's going to be $195 - I asked if that was for all 3 and he replied "no, for each package". Told him that there must be a mistake and that i was on their website and it said $45 plus i opened the website and re-did everything in-front of him and it was the same amount $45. He gave me some bulls#It as to why the price is that much, and when i said i'm going to Australian Post, he tried to convince me that "Pack & Send" is better and i shouldn't use AU post and was telling me that they charge the same amount as "Pack & Send" if not more. When I got to AU post, after checking their website it said that it would cost me $80 per package and was prepared to pay that. When it came to paying the lady told me total for all 3 packages is $103 - After i paid, i asked the lady "how come it's so cheap when online it says around $80 for 1 box? " to which she replied, that is the price if the package weight has reached max allowed weight of 5kg, and my packages were around 350g each. I would NOT recommend Pack & Send to anyone and would highly suggest looking into other options when it comes to shipping things overseas.

Fantastic service - I was bolting for the airport and need something fragile wrapped up with no time to spare. Done on the spot. Perfect! Thank you.

I can't thank Rose enough for her help with sending off my UK Visa documents. I called and enquired about sending my parcel off to a PO Box in the UK as most couriers won't send a parcel to a PO Box but not with Rose, she was extremely helpful and assuring that I could send my documents off with no problems. I went straight into the shop on Flinders Street and she knew who I was as soon as introduced myself. Rose was so professional and and her customer service was outstanding!
Rose sent off my documents to the UK and made the process less stressful as my documents needed to be in the UK within 20 days off applying for my visa.
She even contacted me and reassured me that my documents had arrived in the UK a week later.
I highly recommend using them for any parcels you need sending overseas.

AVOID. Went for buying a bike box and this people have the courage to ask you $75 dollars for the card box itself only. And If you want to send the bike thru their service from Melbourne to WA Perth asking $550 and this does not include insurance. Thief

Really bad service. We exceeded the estimated amount to send interstate last minute. My bad not being able to get an updated quote for the actual amount cuz we finished packing last minute and the final delivery fee exceeded our budget by two times in the end. I was actually being a little stupid and got confused about their service with a removalist (speed wise it’s not much of a difference). I called the company on the scheduled day for pick-up and they told me they will have to give me a quote after they see the goods as I was not being able to give the dimensions of the two pieces of furniture and I didn’t have the tools to measure them at the time of the phone call. But friendly advice: for anyone thinking of sending furnitures and packed goods interstate, they are way (~twice) more expensive than any standard removal/freight service. I paid 2500 for twenty 43*43*62mm boxes (ard 15kg each on average), one office chair, one outdoor unit, one golf club set and an arm chair to be delivered to my Sydney apartment. But today I was contacted by TNT (I thought P&S has their own transport service, again nobody told me my goods were sent by another courier company. I may as well contact TNT myself). TNT told me 1.the delivery address left to them was not correct 2. I was supposed to be given a tracking number but it never happened. Pack and send did not even send me a digital invoice which I asked for after they have already deducted the money from my account. TNT said they will call me for the expected delivery time. Later today, Rose called from Pack and Send and suggested that TNT can only send one driver for the delivery and we will have to pay an extra fee for delivery to my apartment unless someone “help” the driver for the delivery. I told her: 1. We paid for a door-to-door delivery service 2. The problem should be between P&S and TNT and 3. Neither me nor my dad would be physically fit enough to carry furnitures/boxes. I haven’t experienced any customer service as bad as this one ever. She said” Yes, you paid but you didn’t buy us””We didn’t expect so much goods to be delivered”. First of all, I informed them there will be way more goods than we originally discussed (and gave them the number and description) BEFORE they picked up the goods. They could have told me they can’t do the job at the time. Secondly, they arranged delivery from Melbourne to Sydney after packing and deduction of the total from my account. The price for the service is for a “door-to-door delivery” and I expected nothing more and nothing less. I do not appreciate the amount of sarcasm in her response. I made an analogy saying if I paid for Auspost courier service they would have sent it to my door. She was like”Auspost wouldn’t have sent these things for you” and I told her I think they will and she went”Well, are you sure? Do you want me to ask them for you? ”. Again, I found the lady extremely rude. I asked her how much “help” do we need to offer and she replied” I was just told by TNT to tell you this, that’s all”. She got very impatient in the end and wanted to hang up the phone “You just think about it and give me a call tmr” she said. But it was just around 5: 15 whereas they close at 5: 30. Anyways, good luck with ur business with an attitude like this.

Missed put on sending Valentine's Day flowers since all delivery florests in Melbourne were behind. Pack and Send went and picked up an affordable bunch for me and delivered them when they said they would. I am so delighted with that service, I would recommend them to everyone!

Absolutely horrendous customer service. Called to inquire about services and the receiving end was completely rude. Was considering to send through Pack & Send but not anymore.

$60 self serve quote.actual cost $120 for a 20km delivery. Package was 120x60x60cm. They claimed they couldn't use a normal courier for the delivery I say thats a load of bull. FYI Melbourne to Adelaide cost me $65 for a 900km trip
Next stop Australian Competition and Consumer Commission.

Promised next business day quote, and replied to email on the 5th day.rates r also amazingly more expensive than auspost when they claim its cheaper:). Hello auspost bye pack n send!