Oz Air Group

A very easy experience from first contact to installation. Very responsive to queries, gave very practical and knowledgable advice, were on time, pleasant and very careful with my environment. Les was very professional and did a great job.

Not the best experience with OzAir unfortunately. The process of providing a quote was professional and efficient but there were delays with waiting for the units and the installation - this is understandable considering current supply chain issues but communication around this was below par. After the installation there was a fair bit of mess for me to clean up which seems to be standard practice for tradies these days, but considering they finished an hour ahead of schedule I thought it would have been a nice touch to help dispose of some of the debris while waiting for me to get back from work rather than waiting in the van. Again, perhaps my standards were too high? Finally, and most significantly the heating and cooling systems did not work properly. Despite multiple calls and follow up visits the team insisted the units were in fine working order. They clearly weren’t. Only after an electrical engineer was sent over from Mitsubishi did he inform me that the units in the 2 bedrooms had been wired up back to front. And you know - that’s fine, mistakes happen. But being told time and time again that everything was in fine working order while sweltering though a couple of months of summer’s evenings kind of left a bad taste in my mouth. In fairness the units how work brilliantly but the experience as a whole was a poor 2 star affair.

From start to finish we were very happy with the quality of discussions leading to a quotation for the work to be done and the actual installation which was completed by a knowledgeable team of installers. Highly recommended!

I’m sure their services are spot on if they do show up. Having no shows and a few rescheduling eventually they stopped contacting.

Dealing with Oz-Air has been a positive experience from the moment I rang for a quote to the moment the last tradesperson left my house. The supplier delivered the wrong unit to them and Oz-Air pulled out the stops to get me another unit and still install it on that day. Communication throughout the whole process was brilliant. Their tradespeople were efficient and friendly and left my house and garden looking clean and tidy. Based on my experience I would totally recommend them.

Adam promptly came to service our current AC and advised of the expense for repair. A new Mitsubishi AC ordered & installed - Les arrived early and was very efficient in removing the old & installing the new. He took all the rubbish and left our place clean.
The AC recommended for us is working well for us today and coming down most of our home in this 37° heat.
Thanks

Really happy with the installation. Ticks all the boxes, guys respectful, on time, tidy, great job, goes extra mile, pulled some stuff from blocked gutter while up ladder, and even chased my dog who escaped from yard. Lovely guys all round.

The service from OZ Air was exceptional. We dealt with Adam in Northcote, and he and his team were simply fantastic from day 1. They offered advise on placement taking into account our concerns and needs. The installation was flawless, and three months after the installation we cannot be happier with the result. 100% recommended.

OZ installed my aircon split system. They were very careful, they helped suggest an appropriate system. They arrived on time and installed on the date booked. They were knowledgeable, polite professional and I thoroughly recommend them to anyone who needs an aircon unit installed. - Irene

Adam and his team (Les, Ben & Mitch) did a great job on the installation of 4 split systems at my property (inc.on a multi-head). Adam was super responsive and reasonably priced. The work was high quality and the team was really efficient. Highly recommend.

GROUSE! Pretty impressed with Adam and his team Les, Ben and Mitch installing 10 split systems. Professional, knowledgable, reliable, quality work and always on time. A great job and a great bunch of guys. I have no hesitation recommending them. Thanks Very Much, regards Chris.

Had some split systems installed by Oz Air - really happy with the work. The team was nice to work with and very efficient.

Outstanding! Booked a job with Oz Air group for a service for my A/C split system. Con showed up on time and completed the job as per quote. Great guy, friendly service and got a proper demo! Thanks again Con.

I found Oz Air Group very good to deal with, they came out within a day to give me a quote, installation was fast, efficient and they cleaned up before leaving. Price given was very reasonable.

Staff were friendly and great to deal with throughout. The boys did a great job of installing my split system and cleaned up afterwards. I would recommend this company.

Very happy with the service, was very professional, replied quickly and stepped me through what was wrong with my unit and now it works beautifully. Thank you

Great service from start to finish, assisted my grand parents with installing a system involving a home heating and cooling rebate token. They could not be happier with the product and service from the team.

Great company, good communication and very helpful.
The guys who installed the unit were great, such professional tradesman who were friendly and respectful. So happy with the job.

We had a great Experience with the sales person Joe. However things went downhill when they came to install the aircon. The guy turned up hours late.never confirmed the time before arrival. Messages us in the morning and says sorry we cant make it till afternoon. Then turns up and says oh no you need to pay another $550 for the power to run to the aircon after charging almost $3000 for a 2.5 kw split system. The manager didnt have the decency to talk to me at all. Never called back. Would not recommend. Still waiting for my refund.

Highly recommend the team for their fast service and highly responsive communication.
Thank you guys for getting our AC quoted and installed super quickly in time right in mid summer which is a very busy time for everyone.