Outdoors Domain

Nothing positive we can say about Outdoors Domain. For sure it was our last time buying from them and I would not recommend this place to anyone.

With the increase in and ease of online transactions with no human interaction required, it’s been a while since I’ve experienced good customer service from a real human! We ordered a barbecue from Outdoors Domain last week, which was on sale. The following day I was notified via phone and email the item had just sold out and stock wouldn’t be in for a month. We were offered the same item with a matte finish (which retails for $500 more) as a gesture of good will! Two days later the barbecue was delivered in ACT. Super impressed with the friendliness of the staff member (Jon) and promptness to which the order was handled and delivered, and grateful for the upgrade. Barbecue is installed and looking and cooking great! Thank you!

I recently designed a bespoke outdoor kitchen with Samuel from the Melbourne store. My kitchen was for a full sun area and intricate measurements and Sam was incredible in his ideas, creativity and service. Sam is a real asset to this company and one of the best service agents I have ever experienced.

Thank you for prompt service I ordered it and with 6 days I had them, i would recamend your service to any body, regards MAL Charlton

Visited this place for the first time to buy an outside gas ring burner. Friendly staff, huge range of outdoor bbq etc available.

Pino is a superstar.

Late last year he was very patient in assisting my wife and I select the right outdoor kitchen. He provided excellent advice and we have been thrilled with the BBQ over summer.

This morning I noticed there was an issue with one of the cabinet doors on my Gasmate BBQ. I popped in with some photo's of the issue and he advised how to fix it. He told me if I still had issues to remove the door and bring it for him to have a look. Suffice to say the issue persisted so I took it in. He had one look at the door and just replaced it with another door. Where do you get that kind of service in this day and age? Absolutely brilliant. It's fair to say Outdoors domain is now my go to shop from anything outdoors!

The service and support from Outdoors Domain is incredible. Special mention to Chris who worked tirelessly with me to design my outdoor kitchen to suit my needs. Nothing was a hassle for Chris. The quality of product is superior to anything else I looked at and the price was perfect! Thanks again, I’ll be back for sure.

We bought a fantastic outdoor table from these guys after a recommendation from a friend who also had a great experience buying outdoor furniture here. Staff are very helpful and the quality and prices are top notch. We’ll be returning for future purchases

I have dealt with a number of different people from Outdoors Domain, and purchased an outdoor kitchen from them. I am very happy with the kitchen, and can honestly say it was the best pre-and-post sale service I have ever experienced. I had a couple of issues after purchase - not of their doing - which they could have baulked (and many retailers would have) however they went above and beyond to make sure everything was sorted out. I cannot recommend them more highly.

Bought this grill as a Christmas present for my brother. It's a nice grill, especially for the price! He's used it several times and he loves it. My brother put it together before I noticed. The girl heats up fast and is working great.
https://www.outdoorsdomain.com.au/collections/4-burner-barbeques

I dealt with Outdoors Domain online. Sam was very good in responding to queries or concerns. Their pricing on the Gasmate Heaters I bought was great, and it included the cover- which is important when the heaters will be kept outside all of the time. Unfortunately the delivery from Border Express fell well short of the mark. I had requested the heaters be delivered after a certain date, which was agreed. They were delivered 4 days earlier and I was interstate at the time. They left them outside the apartment complex in the rain and I only found out they were there through the Building Manager. No communication from Border Express that they were on their way, or that they had been delivered. Of course the boxes partially collapsed because of being in the and getting them upstairs was difficult. Outdoors Domain was great, but rating dropped to because the Border Express delivery service they use was zero stars.

This place has a really good showroom with plenty of models of bbq. They also have a few specials there that you can only see in store I think.well worth a look if your shopping for a BBQ.

Simply compelled!

I am overwhelmingly compelled to write a review for Outdoors Domain after my dealings with them have exceeded expectations at every turn. During a time whereby stores and service providers are struggling to provide good service (or service at all) Chris, from outdoor domain has been exemplary. Upon paying for my order of an outdoor lounge online, I visited the store and was given a credit to use on a future purchase simply because they had since reduced the price of the 'Cano Lounge Set'.

They communicated with me throughout and delivered the product as promised and on time (typically never happens). This meant that we had our new homes' outdoor area complete. The delivery guys were fantastic, friendly and considerate of our walls and tiled floor.

Unfortunately, as it so happens, the supplier or warehouse seem to have cracked the wooden frame that forms part of the couch. I noticed this after opening the box a couple of days later.

I reached out to Chris who not only immediately agreed to replace the piece, tracked down the out of stock item, arranged personal delivery, and followed up with me via email and phone to keep me informed of the situation. Within a couple of days, we were hand delivered a replacement and I am looking forward to using my store credit for more gear from the team at OD.

Special mention to Chris who cannot be commended enough and to Outdoors Domain for a masterful all-round shopping experience and for setting the bar so high. We have made many purchases of late as we've just moved into our new home and OD have been a genuine standout.

I will choose OD first for any future purchases and was lucky to have discovered them in the first place as I had agreed to buy the lounge elsewhere, however the competitor could not work out delivering the item. A disappointing experience turned out to be a blessing in disguise.

Thanks OD.

We brought an outdoor bbq kitchen with these guys on a spur of the moment online Black Friday sale and could not be happier. The set came in 3 big daunting boxes but went together with ease and looks fantastic. Thanks to Sam for answering all my queries so fast and basically just being amazing to deal with! We will definitely be back (online from Sydney) shopping from the store again.

Great products, huge range, fast shipping & Really good quality customer service. I dealt with Sam who was super responsive, friendly & easy to deal with. Will be shopping with them again
Cheers

Was looking to get a blank bbq kitchen - couldn't find one anywhere. Although sold out the guys told me I could get the display one. Chris was super helpful with all my questions and helping me get the right dimensions. Quick delivery and a good price. Thank you for a good experience.

Sam from outdoors domain was professional, prompt, and extra accomodating! Excellent service, abs excellent products. Highly recommend!

Chris was an absolute legend, happy, cool and more than able to show us around, we bought an Oklahoma Joe Ryder smoker, he helped us load it into our 4x4, along with the CEO who ended up with a facial injury helping us get it in, thank you guys, used it the same night and it’s awesome

Very polite, helpful, reasonable pricing with room for negotiation. Good access with help for loading up.

I visited these guys last week as I wanted to enquire about stainless steel inserts for a built in BBQ area we're doing.

1.they let me bring my dog in - that alone makes them awesome.
2.they were honest when I asked about the stainless steel cabinetry, despite potentially losing a sale as I had no idea that what I was after was a bit unrealistic.
3.even though they must have known early on that it was not going to fulfil my needs, they stayed and chatted for as long as i needed, as I was taking my time, trying to see how i could make it work.

Good customer service is the biggest thing for me, wherever I go. If there was anyone I'd want to buy these items from, it would be Outdoors Domain. So there you go.they didn't make a sale from me, but their service alone got them this review.