Optus Glen Waverley

Had to wait in a queue and a bit expensive plans. Otherwise staff is good and helpful, the process was simple.

I had an incredible experience with Courtney's exceptional customer service at Optus. My friend and I purchased Apple phones along with Optus SIM plans, and Courtney's assistance was truly commendable. She went above and beyond to ensure that we received the best deals and tailored plans to suit our needs. Courtney's product knowledge and friendly demeanor made the entire process smooth and enjoyable. Her attention to detail and willingness to address all our queries left us feeling valued as customers. I highly recommend Courtney for her outstanding customer service skills and dedication to providing a top-notch experience.

We did trade in for 2 devices. Came for 4 times. Still not confirmed for the receive. It has been nearly 2 months. Very irresponsible people.

Bought a prepaid 365 days SIM card, before active I was told the system is down so not able to transfer to E-SIM on that day. Alright, please make a refund then, I politely asked with a smile.

However, the staff refused with a terrible attitude. And even blamed it on me as I did not express the need for ESIM before purchasing. Excuse me? Mate, your system is down, shouldn’t you tell every custom before they purchase anything from you guys? That’s your responsibility!

The whole conversation was a torture to me, no smile or apology from the staff Eric. Mate, I don’t owe you money and I’m your customer!

If you need go to Optus, DON’T COME TO OPTUS GLEN. 0 STAR!

Serve by Emily with issue on my plan and 4G wireless. Very professional and helpful in solving my account and issue. Good work, 5 stars! Happy customer.

Signed a new plan last month and got a big bill (double charged some items). Went to the shop again and just want to ask some questions. Rude staffy and keep saying you need to do this and that to get the refund. It seems to me that they are very happy keep your money in there system forever and do not inform you via email or phone call.
I can understand that not one staff can change the system, but I feel they don't care what happened to their customers as long as you signed new contract.

Wouldn’t recommend going to this Optus Store. They simply don’t care and want your money. I went in to change my mobile number explaining it was for safety reasons and I got told I had to pay out my phone contract which was around $500. I went to Fountain Gate store and there was no charge and done in 10 seconds. Really disappointing.

This Optus branch has the best manager in Melbourne. I live very far from there but for solve my problem always go there. Thank you so much again Albert.

Superb service by Courtney yesterday. Came in to upgrade my phone and left with a phone and a great plan for my whole family at a fab price. Will definitely be my go to Optus store from now on. Would highly recommend

Standing there 5 mins no one come to services even still someone there are free. Terrible customer service. Not coming again.

Thomas has been very helpful and knowledgeable regarding promotions and policy. We are not from the area but it was a pleasant experience at store.

Excellent service from the manager in here on Tuesday. Fixed up an administrative issue with a minimum of fuss.

Made me wait for an hour whilst they knew the product that I wanted. Before telling me at the end of me waiting that they didn't have it.