Officeworks Bundoora

Wanted to give a shout out to (Andrea) who help me over the weekend Yesterday, (hope I got your name right) with the Wedding Chart & Place cards.
She was very patient an helped as much as she could. As I came in 9.30am so I wouldn't hold the line up.
Thank you once again! I will be coming back to Office Works Bundoora as always!
Great Team you have there.
Regards Monica D

I was waiting for 30 minutes In queue.came before 1.30 pm, suddenly got surprised from staff that they can't print same day only 1 poster.

Worst customer service experience every time I’ve visited this store!
On Sunday 20/08 I attended at 5.30pm to purchase one ream of paper. There was an older, short, blonde haired lady who I believe is the manager? Standing at the store entrance from 5.40pm yelling at everyone who entered to ‘hurry up’, ‘run to get your items then run to the register’ and ‘quickly, we are closing’.
While waiting in line to pay for my item I also witnessed this staff member turn two elderly customers away from the doors, stating that the store was closed. I looked at the time and it was only 5.45pm.
There were no staff on the floor to help anybody, they were all standing around in the printing area talking, and there was one young girl serving at the registers.
It’s clear by the way the staff member was abusing customers and refusing access prior to closing time, that Officeworks Bundoora don’t value their customers or their reputation.

I like most people have been rudely spoken to by the blonde haired woman. Her name Starts with N. She has zero people skills; why put her at the print counter？Very rude！Ignore what you need！Treat customers differently！

Misleading, deceptive, passport photo service. Their website says Officeworks guarantees compliance with Australian passport requirements and even issues a Certificate of Compliance. The manager WENDY says at the moment they get 10 photos a week rejected by the Passport office. So it’s not compliant. Waste of time.

I always buy extra products when I go there
The discounted items table near the registers always draw me in

I went to Office Works Bundoora, Mark who works with computers assisted me. Thank you for your fantastic service and knowledge, you were a huge help.

Horrible service! I’ve been to this store on multiple occasions and every time the staff ignore customers, especially in printing.
On one occasion, I needed help with printing and this lovely lady Naomi assisted me, amazing customer service!
She asked three colleagues behind her a question and to authorise opening the cash register and they all looked at her and ignored her! And then one them rolled their eyes. Absolutely appalling.

Absolutely appalling customer service! Bought a new laptop in sept 22, doesn’t work, been for repair, they don’t want to know. Useless is an understatement!

Early morning print and was told by a staff member ‘can’t you see I’m busy! ’ as I was standing away from the counter typing the ‘print me’ email into my iPhone for document share, wasn’t even looking at anyone.

Very rude through the process, I thanked for the print and left quickly. Wouldn’t recommend as other staff seemed to follow suit also.

Stood there for half an hour waiting for assistance. Staff members were not busy and could clearly see we were waiting for help but chose to ignore us. One staff member spoke in her mic asking for someone to help us but they all preferred to stand around doing nothing.

In and out of the store in minutes due to Jasmine's great customer service and good knowledge of the product I was buying. Happy to shop there again.

Tried to print off something quickly and staff immediately kicked me out at least 15 minutes before closing time, it's hard to find time to do things if you work. They came up with something about the paper and the ink being empty

My recent experience with officeworks, Bundoora Officeworks in particular, was very poor customer service. I had a click and collect order that was ordered on the 17th of December, it said would be ready on the 21st to pick up. Because of Christmas I gave them a little time and rang them the week after, was on the phone for about an hour as they were unable to find my order that apparently arrived? But the person on the phone then said hadn’t! (Assuming they lost it)
So I waited for the new year, as the man told me to wait for a text to pick up my order. Rang them again on the 9th again. The First Lady hung up on my didn’t want to help me. Second lady told me I had to ring a number because they can’t track the click and collect from there end. Rang the number for the lady to then tell me that it’s lost so she’ll give me a refund. I advice officeworks to train staff better, as an alternative way of making the customer happy would have been to refund the order still send it express post to my house to rectify the problem and all the time waisted tracking my order that was a click and collect. Mind you it was a $10 item that was sentimental, although officeworks has shown that they don’t care about there customers.
Do better.

Andrew of Bundoora was amazing. I need to print my Mom& Sister's Memorial Service pictures and put them on a frame. It took him just 15 minutes to help me with editing and advising me on the resolution outcome. Now this is what I called Good Customer Service, Office Works Bundoora. He deserves a promotion ASAP.

Rude staff, think of them as kings, making and breaking rules. Eboney Can’t print passport picture, yes we advertise but we won’t print, even if it’s emergency go to auspost at 8: 30 pm.
Receipt, oops out of roll, bad luck.

Can you please print that in 1 page. Nopes we don’t do editing here. God sake it’s not editing.

They should be stripped from Franchisse. Bad management creates lazy and dodgy staff.

Can not get a refund on a smart phone thats sold as new in box but in broken condtion not even fit to make a phone call, the crafty manager Mark waits out front of store having a cancer stick at the opening to tell you repairs are free down the road at a non Office Works store ACCC please? Buyer beware.

1 star because cannot be lower.
We know about OfficeWorks lack of Customer Service, but today I discovered that Database management and Inventory are another areas of opportunity.
Of course we are going to keep buying and consuming, but only because there’s no other option in the market.

Terrible staff that treated me with distain.
Horrible service that I had to wait 10 minutes just to answer a question and even then I was lied to about a product but luckily I double checked and so avoided driving all the way home only to find said product doesn't fit my printer.
I ending coming home empty handed after spending a good 30 minutes in the store.
Terrible parking.
No wheelchair parking nor external access due to the store having large sharp stepup cement pathways surrounding the building.
Horrible place and the one staff member I interacted with.
I would give this place a minus 5 score if I could.
Don't go there if you are over 25yo or have a disability, you will be judged.

Well stocked office works! Staff were friendly but not enough on the floor to help find things.