Nunawading Toyota

Terribly bad receptionist who always transfer the call to Financial Department for help, even checking up pick-up date.
Called few times, get call transfer then voice mail.
What is the customer service!
Such a waste of my time.

My family and I recently visited this Toyota dealership, eager to put a deposit down on a new vehicle, after having done our research at Toyota dealerships. Unfortunately, our experience was far from satisfactory.

Dan was pinged by the front desk to attend to us and was forced to peel himself from a pizza party the staff was having. Rather than receiving a warm greeting and attentive service that one would expect, we were treated dismissively. Dan provided one-word answers, seemed irritable, and was more interested in returning to the pizza party than in assisting potential customers. We weren't looking for special treatment; we simply wanted our queries to be addressed and to be given a bit of courtesy.

I understand that everyone has off days, but when your profession revolves around customer service and significant financial decisions, there's a base level of professionalism and attention that should be maintained. What could have been a neat little sale for the dealership ended with us promptly walking out within a few short minutes.

To the management, I hope there's some reflection on the training and conduct of the sales staff. And to Dan, I genuinely hope that pizza was worth it.

In the future, we'll be taking our business elsewhere where the value of the customer isn't overshadowed by a slice of pizza.

They are pretty average. There is an elderly gentleman, who is like a salesman from a comic book, would try his charismatic best to sell you cars you don’t need. Their new car division is better.

Thanks to Andrew and Nick - very friendly with a good sense of humour and straight to the point.they gave me too many facilities such as guarantee for one year and 3 years roadside on my toyota prado used car which I bought recently from Toyota nunawading.thank you guys for all supports

Thanks Simon (Salesman) & Nunawading Toyota for getting my GR86 (Pride & Joy). Although the ETA of delivery I received wasn’t accurate, Simon definitely did go beyond & above to try and get me the correct information on what stage in the delivery process of the vehicle is at. My family knows Simon very well & had always bought Toyota Vehicles off him in the last 2 decades. If you need a brand new Toyota of your choice in Toyota current line up, go & see Simon as he is willing to listen & help out in all possible ways to get you the vehicle you want & delivered. Treat your Toyota Vehicle well & The Reliability that company that value it will look after you.

Great service and communication.
Thank you Stan and Nunawading Toyota for an easy transaction.

Called them and asked on some parts, the guy started to add $30 - 40 on each part price on the listing. Part prices varies 90 - 130 before those added values by the guy, so 25% - 40% price rises.

Hint: the vehicle type, badge, version, year insanely affects to determine this sudden impact to increase prices out of nowhere.

They publish one price on market platforms. I just called to ask for a quote and to double check the stock availability to collect them over post. Not one part or a few, but all parts are new stock and prices skyrocketed for easy bucks compared to their most recent market flatform prices.

I ordered everything (except the side step) on AliExpress & Ebay for less than 1/2 cost with shipping, even some with better qualities (wide widths for weathershields) and unique designs (black out.

Poor service by Nick. Prices are higher than other nearby dealerships. Very unhelpful in price negotiation. Limited choices.

Absolutely wonderful experience buying a new car. Miles was fantastic from start to finish and made the experience as seamless as possible. If you’re after a new car, this is the place to go to. If you’re after the most professional and helpful salesman, Miles is the guy to speak to. Would be a return customer for sure.

Only purchase cars they have stock and ready to deliver. The dealership is focused on taking customers ‘off market’. - Purchased a 300 Series Land Cruiser, at start of March 2022, was told should be 8-12 months, they wrote down ETA March 2023, been chasing updates for the car since Jan this year, made domestic driving plans for JUNE this year, have been told I would get a build and comms number once it’s in production, from February 2023 been sold they are delivering same model vehicles that ordered in Jan/Feb 2022, it’s been 4 months since, still being told they’re delivering Jan/Feb 2022, and also I’m the 6th on the dealership list.
Communication is HORRIBLE. If I was told vehicle is delayed, would have cancelled and taken vehicle from other dealerships, as a local dealer have had cancellations.

They are too focused in taking customers ‘off Market’. Will not offer alternative solutions, like a rental vehicle etc.

STAY AWAY if car is not in stock ready to deliver

I am writing this review to express the professionalism and incredible outcome on the delivery of my new Toyota Landcruiser LC300.

Charlie Liu and Ronjec Song from Nunawading Toyota has gone above and beyond to get the car before a certain date and made the whole process reassuring and easier than expected.

From the moment I spoke to Charlie Liu I knew I was in good hands as not many dealers have the same communication skills and transparency as Charlie Liu.

If anyone is considering a new Toyota i strongly recommend Charlie Liu and Ronjec song.

Charlie Liu will be my first choice for any company or personal purchases in the future.

Thank you again.

Have visited this dealership a great number of times. The sales weren’t approachable regarding new hybrid car sales, not even allowing a test drive if they think you won’t be putting a $500 deposit in for a 12-18 months wait time. Terrible customer service and plus 3000s of customers orders on the line with no cars available for sale. Avoid this dealership at all cost if possible.

I had a few unplanned mechanical issues occur with our 2007 Saab turbo sedan which caused all manner of problems for me as l work at the airport and need 100% reliability with my 'daily driver' so the writing was on the wall.a new car was required.

Twelve months ago we bought a new Toyota Carolla from Nunawading Toyota as our daughter's 21st birthday present and this had proved to be a most reliable and well-chosen vehicle so l decided to once again see what 'specials' might be available and, as luck would have it they were in the middle of the "2017 Number plate clearance sale" so timing was good.

We were focussed upon either a Camry or Corolla Hybrid, however, all models of such had been sold by the time we saw the advertisement for the sale (!).

We then considered alternate models with the assistance of their salesman Blake Boyle who sold us the 1st Carolla some 12 months prior.

NB: If you're looking for a professional, no-nonsense salesman who knows his product and, who diligently works with customers whilst they arrive at the most suitable vehicle for their needs then drop in and spend some time with Blake Boyle as he will work extra hard to see that the whole sale's experience is both rewarding and productive.

Plus, Nunawading Toyota have an enormous Service Support Workshop nearby too. It is really big and has lots of knowledgeable staff and mechanics to look after your vehicle.l always book both our vehicles on the same visit and it works out well.

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Great showroom display. Easy parking, landmark toyota dealership always good after hours display. Well done team:)

It’s v bad I came 830am in morning and I get my car 1200 when they close but after me so many people come and they did the service and get car on time I will never come back this place pls try to book service some other places not here
V bad service

Just bought a new car (first one ever) and a big shout out to Charlie for making it such a seamless, on point, experience. Can highly recommend.

As the owner of 3 cars purchased at Nunawading Toyota I could not be happier with the quality and care of every aspect of their operations. Brett (the owner), Mick and Adrian (managers of the service dept) have always showed absolute professionalism, customer care, integrity and an extremely friendly and positive approach. This is extremely rare to find in business. During the week I needed to have a part replaced on my Kluger at short notice. As usual, this was done in a highly efficient manner, at an excellent price, and the quality of workmanship was faultless.
Thanks once again team!

Really good experience. I had an accident where my car was written off, called the used car sales person Danny Lim. It was his day off but he came to the Toyota office to help me out all the way from choosing the most suitable car taking into account my personal and financial circumstances, helping me to coordinate with finance for the car and collecting the car. Showed lots of empathy. Could not have calmed down after the accident without his help. Finance team Ronjec was excellent helping me to get financing quickly so I can get the car quickly and meet my commitments. Five stars and 10/10 for Danny and Ronjec!

In having used Nunawading Toyota for 2 separate purchases via their eBay store I am consistently content with the service of Aedan in particular and the pricing that Nunawading Toyota are able to offer on parts. In being in the automotive industry I am very impressed with how competitive this dealership is compared to my local dealerships here in Tassie and have no hesitation in recommending Nunawading Toyota

I received my kluger Hybird recently after months waiting, salesman Simon Chen was very nice, offering good service, did his best during my purchasing, I was kept informed by Mr Simon well. I also wish to thank the manager in charge sales who made a good effort in find a car for me. Great experience.