Northpark Private Hospital

- my IV drip was not functioning throughout my labour. It was only identified when my blood pressure had crashed and I was losing consciousness at 10cm with a baby in distress. No checks were done during labour.

- the bed that was provided was faulty. The left side stirrup was broken and would frequently collapse during child birth.

- my newborn came out purple and not breathing. When additional staff finally arrived (after midwife repeatedly pressed alarm waiting for urgent assistance) they were unable to commence care as medical equipment from the room was missing.

My otherwise healthy baby during pregnancy was almost no more because of the departments lax maintenance and procedures.

It has been two months since I enquired in to a review of my stay and the department has chosen to ignore my email despite head office administration trying to follow through.

Contacted by telephone to check they were taking referrals for paediatric reviews from our address. Was assured they were and likely wait time would be around 5 months to February 2024. Got GP referral and emailed in October. No response so received so confirmed receipt by phone and was advised we’d be given an appointment soon. In January emailed to check when appointment likely to be and advised that they would not accept referral and were sending back to GP. This has delayed paediatric review significantly to have a three month wait for nothing. Disappointing communications and processes.

In 2021 i saw a psychatrist a few times expressed to him i wanted to end my life which he replied telling me to call life line I left balling my eyes out each time then had to pay hundreds of dollars. I tried to admit myself to the hospital they said he would evaluate me in my session i expressed to him I was going to end my life and cried he again said call lifeline or the triage.when i left I nearly did but my boyfriend found me and picked me up. I got a call later of him asking if I wanted to come to hospital (obviously they didnt communicate that) which i said yes even though I was mad since I could have been dead if it werent for my bf. When I went to the psych ward the food was awful full of oil and bad food. They kept giving me a medication I told them was making me worse didnt stop until I started losing sight in one eye then ended up on 3 antidepressants at once as well as tms treatment not knowing I had bipolar causing mania. I was in a room with a fly infestation in the bathroom for most of my stay (probably 2 weeks) I didnt use the bathroom for an entire day one day because I was scared of the flies and they didnt move me till an amazing nurse came in to see me crying because i hadnt eaten for over 24 hrs or gone to the bathroom because I was scared to leave my room. I think its disgusting a private hospital did this to me and complete negligence.it was also in covid lockdown and when covid broke out in the hospital they told me I could stay and be alone for 2 weeks or leave so I left whilst still in a manic state and unsafe with no check up after.cannot recommend. The only good thing was the inpaitent programs and psychologist I had. Bad psychatrist expirences more than once which is why I switched to a different hospital.

Give yourself 15-20 minutes to once you get through to the receptionist, she's painfully slow and needs to explain EVERYTHING to you, including how they will send you an email with all the details she's just spent 20 minutes explaining to you in a very patronising manner. She kept calling me the wrong name too.

The worse of the worse hospital. Calling them on the phone put on hold for an hour on waiting.

This is a great hospital with great service and staff who care about your needs. The staff looked after me with great care I'm so happy and I recommend to everyone

Reception staff- Day surgery area- Monday 7th Aug 2023
Yesterday I witnessed whilst dropping my Mother of day surgery the attitude of one reception/ clerk in the day surgery area (black hair with tattoos) you made it quite clear you didn't want to be there! I witnessed you being rude to my mother, but also every patient and family member who came in. Your body language was absolutely pathetic and so disrespectful to everyone. People are obviously quite anxious to be having any procure and being meet with your attitude what make anyone extra stressed/ upset. You need to remember people are paying a lot of money to come to this PRIVATE hospital. I work in the public health and have never witnessed someone be so disrespectful. Not one person was rude to you, but you went out of your way to be the most unwelcoming person I have come across in a while.

The girl in Reception is very rude, I got the most disgusting treatment in my life, not recommended at all, I did my best to hold my self and leave the hospital, don’t waste your money there. So Disappointing

I have give birth last on 21/06/2023 and staff was so kind Naomi, Losy, dr. Midia and Yeng you are angels and unforgettable. No words can explain thanks to you, hope you find happiness in your life. Ahud?

It's been almost a year since my GP referred me to Dr Asadi to see me urgently. I called today to find out why they haven't given me an appointment yet! The reception, without even asking my name, said that the GP should send a referral again and the doctor's earlier appointment is in September! I'm upset that it's not my problem that I have to wait again! And she said in a bad tone, I'm sorry and I have to hang up! She hanged up on me, I called a few times after that, but she didn't answered my number again!

To the rude and condescending receptionist, no, I am not Nathan. I called up and notified Northpark that the number was wrong back when they sent me his confidential information. If you are too sensitive to hear words being used in a nondirect and nonconfrentational way, try listening rather than cutting people off when they are trying to tell you that you have the wrong number and keep your racist opinions to yourself.

My mother in law just got transferred out of Northpark after a knee replacement. I have to say we were both absolutely disgusted. My mother in law has lost 3kg in not even a week as the food was that bad it was inedible. Food was always cold, partly frozen or looked like something the dog just brought up. For a private hospital I think there needs to be an overview of the food and practices here

Just amazing. First time as a patient and was treated wonderfully by all the nurses and Anaesthesiologists.

The receptionist at the main desk was unbelievably rude. Not ideal given the context and environment. The other staff were better, but that initial interaction let the whole place down.

Went for an appointment on the 1st floor yesterday, to see Dr Anita Singh and was standing there for a good 20 minutes waiting for one of the receptionists to see me to say i was there, was totally ignored and that wasn't the half of it.
I went in to see the Dr which was less than the me waiting then to pay and was totally ignored by the same receptionist and they only had 2 on and then had the nerve to say oh it just got busy out of no where, WELL call for someone else to help there were 4 receptionists. 2 were doing something else but could see it was busy yet they did nothing. Need to be more organized. And better system.
To top it all off i'm 33 weeks pregnant women and thought id sit down and wait for the line to die down a bit but still ended up waiting.

Clean facility and releasing patients was fast. Gave me a great ice pack set-up I got my use out of after wisdom teeth removal. Would have got 5 stars but the masks ruined it. All patients were made to provide a negative RAT test, then bossed around to wear a mask. Covid is over, and we are already nervous about surgery. Not nice to be berated over a mask.

Dr Sam Asadi is an Excellent psychiatrist, make me feel happy & safe when chatting & after my consult. He will find the right diagnosis without over medicating. I always look forward to my monthly appointments. Also, the women in reception are very nice & friendly & always willing to help.

Got my septoplasty done by Dr Caroline Ryan and anaesthetist Dr Emad Hanna. Caring Doctors and Caring Nurses Great experience. Thanks for the surgery

I would've easily given 5 stars if not for the most rudest, racist receptionists in the hospital. All the doctors, nurses and other staff members were extremely helpful and polite except for those people at the front desk. Please offer them better training on simple manners such as smiling with your customers at least when they smile regardless of their skin colour.

Spent 2.5 weeks at NorthPark Hospital surgical ward due a multi fracture of my ankle requiring multiple surgery (private room)
Nurses were extremely knowledgeable, professional and caring. They went well beyond their duty to make my stay as comfortable as possible.
Food was tasty and varied. Menu rotates every couple of weeks with cold and hot dishes at every meals. They even had a Christmas special!