Northland RACV Shop

Was easy to find, well staffed, short waiting time, and well experienced staff to get you thru'quick.thanks

I needed an international driving permit. The lady who served me was super friendly and informative and sorted my permit quick smart. I know this place has a swag of negative comments, but I was looked after in a prompt and curteous fashion to the point it made me want to review the experience. Cheers!

Rosa served me today to help me with an insurance claim I had no idea what to do with. She was incredibly helpful with explaining all my options to me as well as breaking down all the elements of the paperwork that was sent to me in regards to me issue. She’s an absolute champion and made sure I was confident in what I had to do going forward and also made sure to reassure me and make sure I was comfortable. 10/10, she’s a star.

I could not speak more highly of the great customer care that I received from Ann at RACV Northland. Ann is very professional, friendly and is extremely knowledgeable about RACV products & insurance. I believe RACV Northland is indeed fortunate to have Ann on their team!

Went to get travel insurance waited for 1/2 hour as very busy got a lovely lady.she made a mistake of insuring us for 5 days instead of 29 rang them when i got home 1 hour later they reversed the $670 i am still waiting for my refund 5 days later.not happy

These people could not have been less helpful.
Slow, inefficient and rude. I will not darken their door again.

Very lazy and unfriendly staff. Not helpful at all.
Bad customer service, treat loyal customer very bad. The way of they speaking is very unprofessional. Doesn't solve the problem at all.

Am not sure why the store even exists. I had a question and the guy at the counter asked me to call the racv help desk to find out.

Arrive 9: 05am store not open. Barely greeted, had to force someone to serve me. Rude and sloppily dressed. Other reviews noting similar issues are clearly not isolated

Extremely poor customer service. Tried calling 5 times and no answer. Staff seem lazy and disinterested.

I smashed my own car it’s taken four months for them to allow a panel beta to do my car they keep chopping the quote in half what are they panel beaters themselves They are unhelpfulAnd bloody rude

There's always a queue with no communication. I have gone in there several times to buy a book but it's more than half hour wait. Now go online to other places to get what I want. Very poor. Give up. Spoken to others and they felt the same.

What's the point of a phone number if it isn't answered and goes through to the 1300 number. It takes forever to go through all the options.

The workers here are very lazy they couldn't either bother helping me out very disappointed and most of all there were if you go to the directions it will take out at the back of nowhere look at the photo of directions and you will see