Norbu Urban Retreat

My partner and I visited Norbu for a couples massage. We have Bella and Clara and this was the best massage we have had. We also visited then during a promotional period and so it was even more value for money. We alsp enjoyed the infrared sauna for 40mins after the massage. Towels, hair tie abd bathrobes were provided and the vibe of this retreat was 10/10 so we left feeling really relaxed and satisfied

Lovely experience. Fabulous massage in a great environment. Very friendly people as well! Highly recommended.

I was so lucky to have Di give me a massage on my birthday - it was my first time at Norbu and I can't wait to go back. I have told all my friends about this new retreat in Richmond. The most wonderful, strong and healing hands.one of the best massages and the infra red was fab. My friend had Bella and she said she was amazing too. Best Massages! Wonderful experience! Lovely atmosphere and gorgeous staff. Thank you)

The BEST infrared saunas in Melbourne.
I have been following Sweaty Betty (the name of the sauna) for many years.
Never disappoint.
The staff is amazing. There is always a 5star service.
Attention to details. The softest, fluffiest towels, huge selection of herbal teas.
A sanctuary in one's buzzing life.
Highly recommend.

My wife and I went to Norbu for a relaxing day and had the best experience. Dianne and Belle were amazing. They both made us feel comfortable and relaxed over the couple of hours we were there.
Highly recommended and we will be back!

I had such a lovely experience at Norbu. From a relaxing massage to the infrared sauna, I was deeply relaxed throughout the entire experience. The staff were lovely and very accommodating to my needs. I’ll be back!

Can’t wait to visit the Norbu experts on Sat and so helpful on the phone - super easy and new place just a stroll from Botanical Gardens Ando hill - pain and then reward!

I’ve been seeing Belle for a few years and she gives the most heavenly massages! Always super relaxing but you leave having the kinks and knots worked out. I’m on cloud nine after my treatment and look forward to booking in again!

Such a lovely find! Norbu went above and beyond to ensure we felt pampered and happy. Thanks guys!

Cozy environment. Friendly, professional staff & amazing services. Best massage in Melbourne.

Absolutely shocking experience here today. Uncomfortably the worst massage I have ever had. $145 for some dude to play with the skin on my back for 35 minutes when it’s supposed to be deep tissue is absolutely criminal. Might as well have set that money on fire. I am furious that I’ve left more tense than I arrived and that I’ve completely wasted my money. Had no idea what he was doing

Whenever I need my body or soul healed.this is where I go. I have been treated at Norbu for more than 10yrs. Often my visits are sporadic. Di’s team is always amazing, caring.it’s a lovely experience and the free parking at the Olsen makes it all so easy.

One of the best Spa place in South Yarra, The most remarkable incredible Massage Therapist on the planet, I would say Vas, please book your session with her and believe me you'll know it then

Best massage I have ever had. They squeezed us in late and ran overtime. Couldn't have been more accommodating.

Norbu is one of the best Day spas I’ve been to. The therapists are knowledgeable and very skilled. I have had many amazing treatments and highly recommending spending an afternoon here.

It was definitely the worst spa experience I've ever had. The facial and massage treatment felt rushed and the therapist was arrogant. Never going back again.

I want to share my wonderful experience I have recently had at Norbu spa. I regularly get massages and tried the endomology plus infrared sauna, wow I'm converted. The next day I bounced out of bed feeling lighter and energised after the lymphatic drainage this treatment promotes. The staff are very knowledgable, friendly and made me feel most welcome. I was an awesome experience and would highly recommend this spa, oh and has free parking too! Thanks heaps I will be back

Treat yourself! Beautiful, peaceful & tranquil establishment with great staff (friendly and knowledgeable) and services. Highly recommend the massages and Infra-red Sauna. Then relax with a cup of Well Being Tea or Fruit Water or maybe some Oxygen. You'll leave feeling amazing. Enjoy:)

I have been to a lot of day spas, and this place, hands down is the best day spa I have ever been to. I was given a voucher 5 years ago and have been going back ever since. The massages are phenomenal and you can claim your health care rebate too! I have also recently discovered their facials which are equally as amazing! Also, when I book online, I don't worry about selecting a therapist because I had tried them all, and they are all wonderful! Highly recommend it!

The worst experience I've ever had here! I went for a massage here and my back was getting destroyed by an unqualified "professional"! I tried telling her to soften up a bit but she told me to was 'good for my back'? Since when do employees know what's best for the customer? I had to stop the massage midway because it was getting so bad.

I also tried the sauna they have there and was disgusted at how poorly it is kept! I was able to find shavings of dead skin everywhere, snot on the walls, weird stains plastered all over!

I went to go speak to staff about this and was horrified at the response a Dianne Clarke gave me: "There's nothing wrong with our saunas - maybe you should get your eyes checked, love. ' After telling her to follow me so I could point it out, she started abusing me and using foul language and trying to get me kicked out! I was staying at The Olsen when this was happening and was so shocked I even had to tell the concierge about this so that at least this woman can get reported for such poor conduct and behaviour!

I DO NOT RECOMMEND TO ANYONE!