New Balance Factory Outlet

Great range and service. Super appreciative to Ellie who provided an amazing customer experience. So knowledgeable and helpful. Thank you so much.

Thank you so much for an excellent customer service experience Boushra. Boushra was so helpful and patient as I decided which shoe width would be best. She also went above and beyond to help with my return and was so attentive and caring. Thanks New Balance Collingwood!

Really appreciated the thoughtful help I received today (20-02-2023) in choosing out a new running shoe when I was a bit lost on where to start. So pumped to run! Thank you to the kind dude from Melbourne that helped me!

Amazing selection and have such an awesome clearance section where I picked up multiple items for dirt cheap prices.

Great products with great discounts, (If you can find the the right size) very friendly and helpful staff

Check out the second level, crazy discounts on shoes which are end of the line (limited sizes available) The first floor is also reasonable prices

New Bal outlet. Has cheaper NB shoes but did not have many tennis shoes to try on. So had to settle for almost tennis shoes.general fitness workout shoes.

Whats with these high ratings? I think they are fake. I've walked into this store quite a few times over the years. Nothing's changed staff standing around ignoring customers being totally unhelpfull and judgemental, disappointing. They would rather talk about their weekend with their collegues.you should be ashamed of your selves. You should talk to all customers the same way, Not being nice to 2 customers and judge and ignore the 3rd. Avoid this place.

NEW BALANCE!
I ordered my NB shoes on Monday from Victoria (I"m in Brisbane), It's now Thursday. I just got my NB shoes (two pairs of 574's). So happy! Great price, great service, great shoes and FAST delivery.

They have shoe recycling but you have to ask one of the staff members to take it out the back. They should advertise this more.it is great to avoid putting sneakers/runners into landfill.the staff are friendly on phone and in person.

To the previous reviewers who complained about lack of parking, parking costs and traffic: It is in collingwood-it is the inner city. The shop and staff have nothing to do with this.
Take public transport, a personal electric vehicle or cycle here-average car speeds are almost the same as cycling. A tram stop is literally outside the the shop.

Great service and genuine discounts on NB footwear and clothing. I was surprised to get professional advice and service at a factory outlet store. I have very broad feet and usually try on 10 pairs of shoes to get one pair that is still less than ideal. But yesterday I walked out with 2 pairs of running shoes that felt and looked better than any I have ever worn.

They were very helpful and polite, good customer service. The prices were excellent and the shoes were good fit. Great for kids going to school.

The outlet has a varied range of shoes and active wear including kids sizes. The staff are very helpful and knowledgeable about their stock

Parking and traffic can be nightmere because of the very busy area.
It is not a big store so easy to look around. Staff was friendly, many shirts, jackets, shoes etc.were available. Fitting room upstairs were not available.
Only items that sold upstairs were further discounted (20 or 30%)
It was a good store

All great but one thing: I recommend to put large sizes on the top, because ppl with large feet are mostly tall:)

An array of NB choices of shoes. Very good service provided and highly effective designed store.

Large range of shoes but they didn't have my size in stock so they were ordered in and they came in with in 2 days.

I buy most of my sneakers from this store. They have a computer record of all my past purchase.

So many different shoes to choose from - not all in every size but still a lot of different styles available.

You can find great deals here. New balance shoes are one of the best brands I've worn. Always come back for new styles.