Nature Aquariums

What an amazing place! If it's for an aquarium, it's here. Great friendly service.

This is by far the best fish store i have ever been to. The best quality care for fish, no overstocking, good water quality, no fish crammed into small spaces. The friendly staff help so much and give excellent advice. A definite 5 stars although some things cost more than average and the refund policy is short.

I was disappointed after visiting the store and being told on the phone that you had more then betta fish then you did and the state and conditions the betta fish you did have were in. Betta fish in smaller containers then the ones at petbarn.wouldn’t be more then 250 ml (a cup) with no filter or heater …. Fish lying on the floor with fin rot. I was appalled!

I recently visited Nature Pets and Aquarium and found the store to have a lot of potential, but also some room for improvement. On my first visit, I received a lot of helpful advice from the staff, which was greatly appreciated. However, on subsequent visits, I noticed that the store seemed to be understaffed, and I often found myself waiting for assistance. When I went to return and exchange an item, I was told to wait for 10 minutes, and when I was finally served, the interaction felt rushed.

While I understand that staffing can be a challenge for businesses, I hope that Nature Pets and Aquarium will consider increasing their staffing levels to better serve their customers. With more attentive service, this store could become a go-to destination for pet and aquarium enthusiasts.

Missing order, they don’t respond to your email till a week later and once contacted no apology instead they would say that they did pack the item and I must be wrong. I wouldn’t lie or cheat over one small fish. Keep the $20 Thanks

Always helpful staff. Great range of aquarium & aquatic goods and livestock. Suitable for all budgets.

Their new store is massive, to say the least. All of their livestock from fish to plants are some of the healthy I have ever seen. Can't wait to see the final showroom and cafe.

Everything we’ve bought from these guys have broken. We bought an ex display aquarium and a week after buying it the light stopped working, went in and was told as it was an ex display they wouldn’t change it over or refund us. Another 2 weeks later the filter stopped working. Was again told as it was an ex display they wouldn’t give us a refund or exchange it, we bought a new filter from them, a month later it’s stopped working.
Have wasted so much money buying dodgy products from them. Do not waste your time!

We've been to this store several times. We live on the other side of Melbourne so it's about an hour by car.
Good range of fish & aquarium related products. Large store with 2 levels. Good tank displays.
Service was OK. Overall a positive experience.

What a great experience shopping here. Helpful staff.they made sure I had everything I need to maintain a healthy tank for my fish

New store is terrible, dust everywhere on products, things thrown around. Customer service was poor. Felt like a run down furniture store. Shame as it was talked up to be amazing.

I took a younger family member here after Christmas who loves fishes and has a ton of aquariums. She was amazed by their selection, and when asked, the staff were very knowledgeable about what she should get! They are still moving in, but I reckon it will be amazing when it’s done

I've been a long time customer of Natures Aquarium, but have recently had a very disappointing experience that will now prevent me from ever coming back.

It was recommended that I purchase a sleeper goby to help turn my sand over. But it wasn't highlighted how much damage one could do to corals due to sand being on the corals. I had it for 2 days and within that time the fish had manage to already kill parts of my Duncan coral. In addition to that I had to remove all my hard scape to catch the fish to return it.

I brought it back to the store hoping to do an exchange. Instead of understanding my pain points and the damage the recommendation had caused, the answer was straight no exchanges or refunds. I just handed them the fish without getting any compensation.

I find it highly disappointing there was no middle ground or attempt to remedy the damages done. The lack of action will now result in me never shopping here again.

I have to say I like your other store more. More variety of fish.

Appearance.
Paint your building out the front I don’t think I’ll return here

Potential
, you guys had so much flare at the other store it started to dwindle before the opening of this one.

Tank lighting.
Can’t see the fish that well

Health
Few dead fish in the tanks

Service
Customers waiting at the front counter for a while

I feel this store has so much potential but I’m just disappointed ️

Display
I like your display tanks.

Variety
You guys need more bays of fish bring back your variety this is where you’ll get people coming back

Most of the stock in store is overpriced can find same stock much much cheaper look around people do your research before purchasing from this aquarium also be careful when purchasing fish from there have seen deasiezed fish in there display tanks on several occasions visiting this place be careful

Placed a click & collect order for a exo terra cabinet. Website was showing they had stock so was expecting to pick it up in 4 hours as their website says! A week went by and i had received no correspondence in regards to my order so I decided to finally give them a call. They then told me that they were out of stock and it was being sent by their supplier - Cool. A call or email to let me know would have been nice!

Another week goes by and still no contact, no cabinet nothing. So i give them a call again. They now tell me that it’s lost in transit. Was told they will call supplier to chase up and return my call. Think i got a call back? Nope. I guess i have to do the follow up with these guys again! Over 2 weeks and still we’re nowhere.

If i had known it was going to take over 2 weeks i would have purchased the cabinet elsewhere.

Never again. Heard good things about this place but this whole ordeal has a sour taste. Will just stick with amazing amazon.

UPDATE: 3 weeks went by and I decided to finally cancel the order and ask for a refund.

Ordered a pump and they sent it in a plastic envelope with absolutely no bubble wrap. By the time it arrived, the box for the pump was completely open inside the envelope and all the contents were falling out. Contacted them about my issue and they had the audacity to blame Australia Post (which would make sense if they at least put a FRAGILE sticker on the envelope) and thanked me for bringing it to their attention which I shouldn’t even have to do. Then they promised to package and wrap my next order with more care, I asked for a discount for the next order which only seemed fair and they couldn’t even provide that.
This company has absolutely no common sense or any regard for their customers satisfaction.

Take your business elsewhere and save yourself the disappointment. It’s not like their prices are anything special compared to competitors.

Have a lovely day my fellow Reefers!

This must be the best aquarium supply store in Melbourne and the staff are so helpful. I also found the prices very competitive with what’s available online. Definitely recommend.

TAKE UR BUSINESS ELSEWHERE SEARCH PRODUCT YOU ARE WANTING ON INTERNET, YOU WILL FIND THE SAME PRICE FROM OTHER ONLINE SELLERS AND IN MOST CASES CHEAPER OR THEY WILL OFFER DISCOUNTS TO HAVE YOUR BUSINESS. OWNER STEVE DOES NOT CARE NOR TRY TO ASSIST LOYAL CUSTOMERS - RUDE AND CONDESCENDING….
Previous manager JAMES no longer works there and I dare say it’s probable he left as a result of the owner STEVE’S condescending attitude.
In the past 6 month have easily spent over $5k with Natures Aquariums and this was only due to the 5* customer service provided by JAMES who went over and above my customer service expectations (nothing was to difficult and if James didn’t know an answer he would find out and get back to you ASAP. Price matching wasn’t a problem and would normally provide a further discount as close to cost price where possible for being a loyal customer. Owner Steve obviously just looks at the bottom line of his P&L each month not caring about retaining customers. Reach out to me if you are wanting other online stores to purchase from.

I purchased a fish with them and I wanted to return it to save it from getting killed cause it's getting attacked by my other fish to atleast either swap with other fish from their shop or even a refund and none of this is possible with them. They wanted me to just give them the fish back and get nothing from it at all and they said Just buy another fish if I want to after. This people are dreaming they want me to return the fish and get nothing back at all while they will re sell it and get money from it LOL, Ridiculous customer service. I will never going back there again very unhelpful!