Nando's Elsternwick

Never order a burger from this place. Cold burger dripping sauce. Tasteless. Worst burger ever.

Behaviour with customers is pretty good and behaviour with food delivery persons is the worst.

Service was terrible, couldn’t understand what I was saying and gave me the wrong meal. Gross and dirty venue with the outside tables barely functioning. Horrendous.

Went in this evening. Front of staff great. Don't recommend bothering to order in person around dinner though. They prioritise uber and door dash orders so by the time you go to pick something up it's pretty cold.

Maybe dine in but don't order for pick up on the app. Too many bottlenecks to actually get your food!

Overall it was a nice experience. But if you compare the quantity of food in Nando's in other locations I felt it was less at the same price charged. May be that can be evaluated by the management. Else it was a good service.

Felt homely with the food and services provided by the staff particularly Nehal who was very polite and friendly towards us and had a great experience overall.:)

Staff is extremely rude. Not accountable at all. The food was awful. I noted the manager Anoop decided to give the place 3 x 5 star reviews after being called out for his lack of professionalism in the last review.

Placed an order via the website. Received an incomplete order, half of the items were missing. When we called the store they claimed not to be able to find our order.

They said they couldn't find our order via name or order number. But how was our order (half fulfilled) and my name written on the delivery bag?

They then said they could either give us store credit (but how when they can't find our order?)
OR
WE contact doordash ourselves to arrange for another delivery person to pick up the missing items. What? !? Shouldn't they contact their delivery partner to arrange this and not their customers?

The bag we received was also unsealed and no receipt attached.
This is at least the 2nd time we've received an incomplete order from them.

Never going back.

No such thing as a cheeky Nando's here. One of the blandest meals I've ever had.

Discovered Nandos Glenhuntly rd in Elsternwick on way home from doing jobs
Starving because am doing Keto
Perfect items - halloumi and chicken tenders, Mediterranean salad to have at home
I have a disability and the lovely man brought to my car as we communicated by phone
Awesome job
Thank you so much

Food was great as usual, however, this is the second time that 2 x PERinaise dip was omitted form order and the drinks supplied not as ordered.
Order #1 22/11/2022 Elsternwick Store Melburne

So disappointed. I ordered some meals on online. You’ll know how it worst if you see the pictures. Never come back.

Bro I ordered delivery through the Nandos app, it sends me a link to door dash to track it, and the order gets cancelled with no explanation? Call store and they say they gave the food to the driver who cancelled it after. I then had to call door dash, spending 30 mins on the phone for a refund? The worst part is, if I hadn't contacted nandos, noone would have contacted me, and I would have just lost 40 bucks smh.
I work in a restaurant too and I know that things with door dash can be difficult, but come on this is ridiculous.

My son was hungry, so he had dinner and enjoyed it. It was pretty busy but they still took the time to make sure my son was happy

Order not correctly fulfilled, staff took no responsibility. Anup was rude and incompetent nor willing to help.

As bunch of unprofessional unapologetic staff they have messed up my order given to the wrong person when I came to collect the order to say we can’t make the order are you serious I wish I can give - 1.

Great food, we had a vegetarian burger with rice and garlic bread on side and it was delicious

They lack the mannerism specially the ladies extremely trite lousy don’t know how to deal with customer. If there is management teach your employees how to deal Customers.
I don’t expect spending a big amount and getting back atrocious behaviours.

Customer service is 100% but the food is made with no love. No taste bland. The cooks need more training and if they don't please make them put some love into it so the food tastes like I want to eat Nando's. My appetite was lost and I eat a lot of Nando's i can assure you. I was in the area and I thought i would try it out. Not so good.

Multiple times when I have come to nandos I see hair on my food. They don’t use hair nets and it is extremely disturbing