Mulberry

Had the worst experience in this store. The staff was very rude and impolite to me. Don't understand why a manager can be so impatient and impolite to a customer. I wanted to get a new bag from here, but not anymore and never coming back again. The worst luxury experience I have ever had.
I also called their other store in melbourne and they were very patient and polite to me.
A very disappointed experience and review.

The worst and the best experience here! The only reason I gave 5 stars is for Alice, the store manager who provided one of the best customer services I've had experienced. Long story short, it was my luck to make my first Mulberry bag's purchase (a small Bayswater) and found some scratches on it. When I returned it the next day, another manager who took my case didn't even say sorry or showed any emotion. She asked me to come back in a week for a new bag replacement. When I made a follow up during and at the end of the week, nothing happened. I ended up waiting for nearly 2 weeks with no confirmation of my replacement bag. Eventually I showed up at the store today to get it sorted out as I have to leave Melbourne soon, lucky I had Alice who took over my case today. Not only did she understand and show her empathy of what I've have gone through, she also helped me to sort out the refund and dealt with the situation very professionally. Unfortunately there was no small Bayswater available in the store for me but I ended up buying 2 small zipped Bayswater bags instead and am very happy about them. Thanks to Alice's excellent customer service, I definitely become one of Mulberry's fans now.

I needed to exchange a bag my husband bought for me from Singapore. The Melbourne store was awesome about it.