MSD Geelong - Crimsafe Steel Security Doors Geelong

My Security Door came, measured and quoted for a sliding door and window screens. Prompt, efficient and courteous. No deposit was requested and they kept me informed of delivery/installtion. The installation was very professional with a friendly tradesman. Price was reasonable. Service was excellent. Great experience, and a very good product. Highly recommended

Great service and communication through the whole process. Product looks great too. Highly recommend

Great product, great service! From quote to install we are very happy and would recommend MSD Geelong

We’re been really happy with our experience with MSD. Every interaction was really positive - they were responsive, easy to deal with and kept us informed re progress. The door is exactly what we asked for. Great service!

Super happy with the doors, also the service throughout - from gaining a quote through to the install. Great customer service, showing me how to use the door and helping with another while he was here! Would recommend.

The sales experience was great - types of doors and their features was explained really well and pricing clear. Made choosing very easy. The measuring was also very good and happened on time. Fitting was also done very well by competent fitter.
However the customer service between measuring and fitting was extremely poor. The first date scheduled for fitting was cancelled on the day fitting was to occur (23/01/23) due to illness. We were then given a new fitting date by phone of 10/02/23. We rang on 9/02 to check if fitting was happening on next day only to be told fitting was never going to happen on 10/02 but scheduled for 23/02/23 - not happy! We asked if an earlier date was possible - not in that persons area of responsibility. Had another phone call a few days later and told 23/02 was the date unless there was a cancellation and we would be given a days notice if that happened - not really an option for us.
Overall, happy with the sales, measuring and fitting but extremely unhappy with the communication and care in between. This area needs a lot of improvement before we could recommend to others.

Could not fault MSD Geelong from first contact to install.
They kept me up to date with everything each step of the way.
They were on time "every time"
Very professional and would highly recommend MSD.

Highly recommend MSD. Super efficient. Measure and quote and fitted on time with friendly service. Doors look great too!

Fantastic service MSD. Wonderful communication, the screens look amazing, the installer was really professional. They worked around my shift work perfectly. Definitely will use their company for the next phase of my renovations

The service was excellent, once our security door was ordered it arrived in no time at all and the guys did a wonderful job fitting our door which look terrific.highly recommend MSD Geelong

These guys are on the ball - from quote to installation, everything on point. Definitely using them again elsewhere.

From the moment we booked to have the crim safe security door installed & then yesterday it was installed. Has been an amazing experience the polite, friendly, professional approach the office lady at Geelong & then the guy who installed the door yesterday we are extremely happy

I cannot thank Casey enough for the awesome job he did when installing my doors and side light windows today. He completely explained everything he was doing, cleaned up the little mess and had the job done in record time. He also showed me how poor my old security doors were in comparison. I am so very happy with my new doors, I absolutely LOVE them! I highly recommend Crimsafe Security Door's! 20/10

The end-to-end experience was fantastic, from Michael who came on site to measure and quote through to Casey who installed the doors (4 double-doors all up). The quality and workmanship of the doors themselves is great, including the fit and operation. Importantly, MSD Geelong met and exceeded their manufacturing timeframe and met all committed appointments (for measure and installation) - they provided accurate time windows and SMS updates leading up to and on the day. Casey (the installer) was friendly and super efficient - he knew exactly what he was doing and didn't cut corners.

Overall I would be happy to highly recommend MSD to others.

Exceptional customer service from first contact to arrange attendance and quote, right through to final installation. Highly recommend. Such a friendly, helpful and honest team to deal with.

Great service, quick installation, bought the Crimsafe classic, looks fantastic, highly recommend!

Excellent customer service from head office during the initial enquiry, then Chris who conducted the measure and quote, then Casey who completed the installation (which was completed with the highest quality finish).

Excellent communication and installation. Given staffing limitations due to COVID, this job understandably took longer than expected but I was kept informed every step of the way. The job is now complete and looks fantastic. I would highly recommend MSD Geelong.

Fantastic experience overall. Greg who did the measure and quote was brilliant and the trade who installed was also brilliant. Only drawback was the 1.5% charge for over the phone payment. Not really in line with where the world is at now days…. In my opinion.

Quick and friendly service, excellent communication. This was our second time dealing with MSD Geelong and I would definitely recommend!