Move On Removals

I had a terrible experience with Move On Removals. They were late, extremely slow, extremely expensive, and very rude. Two of the eight items I had moved were damaged. They don't allow their employees to go home until the invoice is paid, even if it's contested.

I had a terrible experience with Move On Removals on 15/1/24 and I do not recommend them for any reason. They arrived an hour late, the two movers I had were inexperienced & incredibly slow, and damaged at least 2 of my 8 items. It took them 5.5 hours to move from Docklands to Kew: 3 hours packing the truck at Docklands, 30 minutes driving, and 2 hours to unpack at Kew (house). It ended up costing $1335 to move 8 simple items.

Since one of the two movers didn't show up, they called me at 10: 25 (I had booked for 10: 30am) and pushed back to 11: 30 instead. That's fine. They managed to find someone who was literally on their first day of the job to cover the spot.

I was referred to them as the boss lived in my building, so I was told the company had experience with moving here. Instead, they took 3 HOURS to pack eight items into the truck (fridge, washing machine, two standing desks, Queen bed frame, Queen mattress, 75 inch TV, and a TV unit). The bed and standing desks had already been disassembled into small parts/flat planks, no further disassembly was needed.

They managed to crack the mirror in 2 places despite wrapping it in bubble wrap before moving it, and the damaged the mattress + mattress protector by dragging it 4 metres into the living room before putting it in the mattress protector. They also stained the fabric on our bed frame. I was told I could only file for insurance for the mirror as they forgot to take condition photos before they started.

Not only that, the boss stopped by for two hours and chatted with me / did some light help like wrapping the TV. I had assumed this wouldn't be charged as I did not ask for more labour, but I was charged as additional 96$ for this pleasure. After speaking to support this was the ONLY thing they offered to refund.

Also, they basically extorted me to paying the full fee on the spot, because the movers finished at 5pm, so when I called their hotline to dispute the invoice the employee 'did not have authority' and the manager had already left, so unless I paid there and then, the movers wouldn't be allowed to leave (go home). Absolutely disgraceful to both the customer and your own employees.

Having done the move myself before with another friend and a truck, we managed to move everything (not just 8 items) into the Docklands apartment from the truck within 3 hours as amateurs with no equipment. I'm actually disgusted that they think the time spent loading the truck is justified.

Excellent polite service from my initial contact with the office staff to the three efficient young men transporting the furniture. Would recommend them to anyone requiring such a service.
Brenda Gorely

I had a great experience with Move On. Decently priced, reliable, stress free. Would have them again for the next move.

Gerri was extremely helpful- The crew were attentive and careful loading and unloading- all on time and could not be nicer- They made moving almost fun- Pragyan also chipped in with great advice on de-cluttering. Thank you all- Cheers Alex

Our move with this company went to exactly plan. The team of young men were polite, respectful, efficient, very careful with our furniture and a pleasure to work with. I was extremely happy with everything they did.

We moved with move on removals a week ago. Jay and Alex were polite, efficient and took care with all our furniture. Move was completed within the estimated time frame. A job well done!

Move On were exceptional from the very beginning, with great communication and service throughout the whole process. Julian and his colleague were fantastic on the move day, they took great care with all our belongings, were very professional and super fast as well! It was an awesome experience and I’d definitely use Move On again.

We hired packers (Angelica and Emily) and removalists (Troy and Jay) both groups were very professional and friendly, listened to how we wanted things done. Troy and Jay were fantastic with moving our things and were careful and took great care of our items. Will definitely use this company again in the future. Booking was very easy as well. Thank you to the move on removals team. I highly recommend them!

Very easy and convenient to store items including furniture. Keep up the good work. Highly recommended Move on Removals.

These House Movers Melbourne are trustable movers. Boys are very active and responsible. Their truck was new and clean with a big pile of well cared for packing blankets. We should not hesitate to use them again in future.

This is the second time that we are using Move On Removals.
This time we had Ayden and Jordan helping us with our move.
Last time, we had Julian and Phillip.
Ayden and Jordan were on time and finished the job within the stipulated time.
Due to time constraints, I was unable to wrap everything. However, seeing how quickly Ayden and Jordan worked to bubble wrap and cling wrap our glass table top and other furniture; I have decided that it is easier to ask the Move On folks for help the next time.
Since we were moving within the same suburb, they were able to do more than one run within the suggested time frame.
Thank you once again for helping us move.
We will be using you guys always.

Riva and Jordan moved our house in Camberwell. Both were professional and communicative. Our item were shifted with great care. I'm happed to recommend Move On Removals for Melbourne movers.

Fantastic moving day! Ayden, Aodh and Ahnaf we’re professional, polite and very helpful, they made our moving day a positive experience and we would highly recommend them.

Ayden and Aodh did a great job. They arrived early and worked hard and efficiently, carefully moving our possessions. They were polite and very good to deal with.

Efficient friendly and timely responses. It was a pleasure having an effortless move with Move on Removals.

We used office relocation Melbourne services of "Move On Removals". Company moved everything without any stress and all the documents, stationary and furniture was packed/wrapped and moved with lot of care. They had all the packing materials like boxes, sheets, tape, cutter and blankets.

Was a very smooth move, very happy with the guys that moved us, pity it was a wet miserable day

I will never plan any move without Move On Removals. They are the best furniture removalists in Melbourne. Kudos to their friendly team because they arrived on time and efficiently packed my entire stuff. They mark every box with details of its content and carefully handle my delicate items. It was a great experience, and I recommend everyone to try their services.

Excellent experience with Move On Removals. The team took great care with my items and got everything moved out of the old house and into the new in no time. They were friendly and efficient. Thank you so much for easing my stress during moving.