Mountfords Shoes

May be I need to dress more fancier. Go to the store to get a new shoe (sort of remember there was different kind from last time purchase) there were no other customers and two staffs. After look at the shoes for 15 minutes, no one came over for any help (the day was hot I must have put on invisible spray on) took the displayed shoe
to ask for right sizes. After found the right size and paid, told the price today was 250, question that as the display tags on the shoe was 239. (It must be my lucky day for price inflation rather than discount). Still the staff still unconvinced, had to go to the shoe section to check the price where it was shown either 239 or 240. Finally he realised none
was 250 then checked the computer and said 240 (still a dollar more) without any apologies or reasons. I just too tired to argue for the extra dollar. Probability last time to go there, I might even get better service at Myer which is rare.
(Sorry for this review, I probably wouldn't rate this if I wasn't ask in the docket.)

Trudi provided excellent customer service when I brought my elderly mother in to buy a pair of shoes. She listened carefully to our needs and was able to match these with the perfect pair of shoes, which she then helped to fit properly for Mum. Absolutely excellent customer service - to a level that exceeded my expectations. Highly recommended.

"Everything to do with me purchasing 3 pairs of shoes. The lady was not pushy in any way & managed to comfortably make contact with 3 or 4 customers who were in the store at the same time”

Caring pleasant service.good range of shoes so I walked out with exactly what I wanted

Mountfords in Hawthorn is a spacious store with a wide range of styles. My daughter and I received exceptional service from Trudy. Trudy has an excellent product knowledge and was able to suggest shoes which both met my daughter's particular needs and are stylish. We bought two pairs! The colours we wanted were not available in store so Trudy arranged for them to be posted to us free of charge. A very satisfying shopping experience.

An exceptionally helpful and efficient team, with a great value and variety on their many shoes, plus a tidy and organised design and a well-kept shop. After travelling to four other shoe-shops my friends, who are locals of the area, recommended, and being disappointed and unimpressed in their low variety AND value, my expectations weren’t high. However, as I stepped inside, a staff member warmly welcomed me in and offered her assistance, a simple factor that had not happened in the other shops. I am especially pleased with the helpful service they offer and the caring nature of the staff members. She directed me to the area of shoes I was searching for and proceeded to make helpful suggestions and recommendations which made me feel like I had met her many years ago, instead of only a few minutes before. I ended up getting one of the most comfortable and good-looking pairs of shoes I had ever purchased before. I would like to express my greatest thanks to the members of Mountfords and I look forward to shopping at Mountfords again.