Mount Waverley Floorworld

They had a great range and pricing. Jennifer and her staff are superfriendly that helped us with everything about our carpet needs. The laying of the carpets was prompt and reliable and did an excellent job I would highly recommend this business

Great service and the Sales Manager was very attentive to our requirements. Would highly recommend for all flooring needs.

Steve visited for an obligation free quote taking detailed measurements of the kitchen and gave us a comprehensive rundown on what was involved.
Amir who did the Installation was very professional and did an amazing job.
Thank you Floor World you have exceeded our expectation.

Great service and location next to Mount Waverley train station with plenty of nearby parking and loads of stock. Store manager very friendly and even found what I needed in the stockroom. Recommended.

Thank you to the whole team from Waverley Floorworld. From initial phone call to installation all was done with the utmost professionalism. My vinyl flooring was installed during kitchen renovation so meeting dates was essential and ensuring area was clean for finalisation of renovation was appreciated by the relevant tradies. Definitely recommend Waverley Floorword be considered if you are looking at flooring.

Thanks to Waverley Floorworld for replacing the carpet at our office at a reasonable price and in a timely manner.

There was some miscommunication and I did not realise that we had to vacate the office of furniture prior to the installation of carpet which was my fault. As a result, I received a call from Waverley Floorworld on the day of installation at 9am advising that there would be extra charges incurred and they would advise me of the charges soon. In the morning, and again at noon, the carpet installer and myself moved a few items of furniture together, i.e. Reception desk, 2x small IKEA desks, a mini fridge, and a desk with roller wheels, and a few miscellaneous items such as reams of paper and bins, in total, taking approximately 25 minutes in the morning and noon combined. At approximately 11am, I received an email from Waverley Floorworld advising that the charges would be $558 for the movement of the furniture (by the installer AND myself) which we believed to be excessive, and had we known that this were to be the case, we would have not gone with this option. I did not realise that the email had come through until late afternoon when Michelle called me to advise of the charges around 3pm on the phone and by this time everything had already been moved.

Michelle advised on the phone that the $558 would be for myself and the carpet installer working together, whereas they could send out another person for an extra charge of around $200 on top of the $558 if I couldn't do it (I don't recall the number, but it was over $200 for an additional person). Steve then later clarified that the $558 would involve the furniture being moved back in place afterwards as well. We ended up coming to agreement that the furniture did not need to be moved back by the installer and Steve then asked if I would be happy if the charge were to be dropped from $558 to $200.

I was advised that the charge was high as Waverley Floorworld is a company that specialises in flooring, and not that of moving furniture, and that they would have to pay costs to insure their contractor, however it is a bit hard to come to terms considering that it took only a short amount of time (less than 25 minutes combined) to move the pieces of furniture (reception desk, 2x ikea desks, a mini fridge, a desk with roller wheels) and also that it was done with our assistance, not just their installer, and the fact that they did not have to send any additional people out or use any special tools or anything to disassemble the furniture.

The carpet installation was done well, but a bit of miscommunication made the experience on the day less than ideal. We were surprised to receive a high charge for the movement of the furniture on the day by the installer WITH my assistance, and had we known about the charges earlier, we would have not had Waverley Floorworld's contractor assist us in moving the furniture.

Thank you to Jenny who went out of her way to assist us at the showroom & to arrange a very quick installation during a busy period. A big thank you to Mark & Luke, who installed the carpet & moved our furniture as well with such care. Great customer service & very polite guys! Thank you & all the best! Kind regards
Jackie & Paul
Vermont South

In the middle of repeated Covid 19 lockdowns Floorworld, Mt Waverley supplied and installed carpet on our staircase. As promised they did our job as soon as restrictions were lifted and trades people were allowed to do job in properties. Everything, starting from measurement and quote, selection of carpet and delivery and installation, was completed with excellent customer care and transparency. Michelle and Jennifer from sales and store management and Mark (who laid the carpet) did excellent job. Jennifer kept us informed about progress every step of the way. We have no hesitation recommending Floorworld, Mt Waverley to anyone who would like to use their range of sales and services regarding flooring requirements.
Sonia and Sam

We recently installed some beautiful engineered timber floors from Mount Waverley Floorworld. The whole process was very smooth and transparent. The installers did a great job too. Highly recommended.

Excellent professional service, quality products. Thank you Jenny and your team. Sue Johnson Design

We have just had carpets from Mount Waverley Floorworld installed throughout our home. We are delighted with the result. Jennifer and her team are all very pleasant and obliging, especially Jennifer who provided her expert help in choosing the appropriate carpet for our house. After a time gap of thirty years since purchasing carpet, we were very grateful for her advice, which was offered in a friendly, enthusiastic manner. Mark, the carpet layer, did an amazing job - he was quick, efficient and a first class carpet layer. He and his assistant moved all our furniture to lay the carpet in every room. They were total professionals. All in all, Waverley Floorworld offers outstanding service, and we would thoroughly recommend them. Chris and Eddie Hope

Thank you Jenny and your team for the excellent service provided for our terrace house renovation project. Your in-store advice and on-site installation for both window furnishings and carpet was excellent and accommodated the changing programme. Very competitive pricing as well!

Jenny and her team at Waverley Floorworld patiently helped me with picking the carpet and curtains for my home without ever pressuring me to buy. Of course I went with them, their customer service was excellent and prices reasonable.

I approached Waverley Floorworld for an alternate quote on blinds and window shutters for my 2 new townhouses after getting a quote from an interior decorator, which I felt was a bit over the top. Jenny came and inspected my houses and helped me make practical choices regarding what was required for each different window. The pricing was competitive so I went with them. The blinds were ordered and Matt the installation guy did a great job when the time came to install. I'd recommend Jenny and the team at Waverley Floorworld.

Great service and choice of carpets. Second time using this shop many years apart. Competitive on price and product. The service from initial look to measurement and selection to the laying of the carpet was great. We could not fault the communication or service. Would certainly use again. Thank you

Excellent quote, service and carpet, installation was quick with great underlay, wonderful for bare foot walking! All my house done now by Mount Waverley Floorworld.

Above and beyond for customer service! I am in the process of renovating my apartment and wanted to put laminate flooring throughout. I had planned to just get everything from Bunnings but was recommended Mount Waverley Floorworld. Jenny took me through all my options, gave me all the information I needed and I ended up with great quality flooring at a great price. I had planned to pick up the stock myself however there was a slight delay with delivery to the warehouse which meant I could no longer collect, so Jenny arranged for delivery to my address. I highly recommend Mount Waverley Floorworld.

The worst customer care experience I’ve ever experienced in my life. There’s this woman named “JENNY” and she is the most arrant customer care representative I’ve seen.
Why choose this job if you are arrogant, have a rotten head and can’t be a pleasant human being?
The management should take some action against her as I’ve observed her treating many customers in the worst way possible.

I have used Waverley Floorworld many times over the past 15 years - for bamboo flooring, new carpet, blinds and curtains.
They have always provided wonderful service - from assisting with colors, interior styling and materials etc. Their installers and carpetlayers are all top notch and take pride in their work. Efficient and high quality. I strongly recommend them for for any window coverings and flooring needs. Great service, top quality products and excellent pricing.

My interior design company has been using Waverley Floorworld for all of our flooring requirements for over 15 years. From carpet to engineered timber, I always find what I'm looking for at Waverley Floorworld and more importantly, my clients are always thrilled with the results.
They have a large product range, superb quality, knowledgeable staff, exceptional customer service and friendly after-sales service, all of which make my job so much easier.
Tricia Mancini - Director/Principal Designer, PMG Design Pty Ltd