Mister Minit Ballarat

Waited 45 minutes to pick up shoes. The guy was nowhere to be seen or when he would be back. Lost heaps of customers. Won't be going back.

RUDE. Guy address's me with "yeah, what do you want? " I say "Hey how's it going? " He says busy get to the point what do you have? " I say (as I'm pulling it out of my pocket) "I have a watch with the pin Stu" and before I finish "stuck" he says "can't help you" and turns his back. Well thanks for the assistance. I'm stunned I say "oh ok. Thanks" and leave. I get your busy but don't be rude to your customers.

Thanks for replacing my garage remote this morning with a new one. Worked fine. Definitely a fault with the old one, cheers.

Went there today with my Seiko Astron GPS Solar watch which got fog on the glass but perfectly fine and working as you can expect from those kind of watches. It just got sometimes foggy which was annoying to me. Chris had a look at watch, looked in some book and assured me that he can clean the fog out and to come back in one hour. I came back to pick up my watch just to find out that he couldn’t do it and he actually completely messed up my watch. Now its not working at all. He advised me to go to Seiko authorised service saying wasn’t his fault. Time, day, pointers… nothing is working correctly. He got me really upset with his attitude and arrogance telling me to go home, read the booklet and reset it. How can I reset it Chris if second hand/pointer is not moving? Obviously you stuffed it up mechanically Chris. If you can’t fix something tell your customer upfront. The only good thing if anything can be good out of this, is that Chris offered full reimbursement for Seiko authorised service and repairs. Oh, when I asked do I owe you anything, (out of politeness) he said 27 dollars. I paid. Will never go back there. Actually I will go one more time to get reimbursed when I fix my watch at authorised dealer. What a nightmare.

Edited: The watch has been sent today from reputable Ballarats watch repairer to authorised seiko repair centre in Sydney. They did not want to touch it as it is Astron watch, very delicate to open and work on it so they advised the best option is to send it to Sydney and wait 2-3 months to be fixed.

Worst customer service when I went in today to get my watch fixed. 1st off standing at the counter for over 10 mins with numerous call outs to the guy who was just standing with his back to me, for his response to "yeh what do you want".
Asked if he had a battery for my watch was told $7.95 just foe the battery asked if he could put it in for me with his response "well only if your going to pay me $22.95 for it".
Told him I would just take the battery "yep what ever" was his response as he three my change and receipt on the counter even though I had my hand out waiting for the change.
Will never go back to this one again and I think some training in customer service is greatly needed.

Chris from mister minit is inane when it comes to watches he is the only guy i let touch my watches from replacing batteries and removing and fitting links know I have tommy hilfiger watches and guess watches yes I know they are not a rolex but I love them and when he works on them he does not mark them or scratch them and he even lets me know if I can get warranty on them from the manufacturer so I dont have to waste money on getting them repaired if I don't have to so chris if your reading this keep up the good work and ill see you soon

Go to the Wendouree Mr minit, that's where the owner actually works and he is really good. Took my boots here some time ago to get fixed up and Chris absolutely destroyed them. Classic doc martens you can't buy anymore. He even let mice get them so there's chunks missing from it. The owner managed to save some of it for me. I'd rate Wendouree one 5 but this one 1 because of Chris. I can see quite a few others complain about him too. You might want to let Chris go guys.

If you come here as a customer DO NOT LET CHRIS TOUCH YOUR STUFF

Fixed our car key that a big name locksmith in town cut incorrectly twice. Very happy with their work!

I went in to clone a garage remote control. The attendant was disinterested and unwilling to assist me.

Go here to get ripped off. Charged $26.95 by Christopher for engraving a pet tag! Website says from $12.95. Anywhere else in Ballarat would be better. Never again.

Person working behind the counter wasn't helpful and was rude. Would not recommend this mister Minit go to te one in wendouree instead

My elderly mother needed a hand, and Jermery was so professional he took his time with her and she left with a huge smile on her face. Go Jill

Awesome place. Wonder if they sell something to turn my wife on Still looking Maybe Brad Pitt! Anyhow, amazing place Amazjng products. Amazing service

Branko is always amazing and always goes out of his way to help! Been going there for a long time

He provided good advice, good service and was very quick in fixing the various items I took to him for repair. Very happy with the service.

Hello. I left a previous review about lack of response but that has since been sorted. I'm writing this today because I've had such a bad experience, although I should've expected it based upon your reviews.

I went to pick up my dr martens today, but I didn't end up taking them because of the condition they were in. I requested that the bottoms of my shoes be fixed and the insides replaced. I saw them today, the bottoms had been replaced but that was all. My boots were in even worse condition, with actual chunks taken out of them that were not there previously.

The man who did my boots and served me today is called Christopher. He claimed that the damages were already there when that is just no true. He didn't do the other repairs I requested either but I'm thankful for that as what he has done to my boots had effect ruined them. When I was speaking to him today he was incredibly disrespectful, laughing and smiling when I was getting upset. He also took off his mask and tried to directly hand me his phone during covid which also made me very uncomfortable.

Ill be coming in when the manager is present because this is just disgusting. I cannot take my boots back in the state he has left them in, he has ruined them.

Was told to pick up the next day so it could be 'finished properly' and when I went there to pick up in late afternoon it still had not been touched, had to wait around till they finished the job

Took a pair of boots in at the start of March to be repaired, was told they'd be ready in a few days, never heard anything. A week later COVID caused lockdowns so couldn't go and check or get them back. Over 3 months later and 4 messages left on their phone I still haven't heard back.

Very good service. I was getting a copy of my car key which needed a chip to work with the immobiliser. The original was a little worn and required a little wiggling to start the engine, but they managed to create a copy that would work perfectly. The locksmith was super nice, as well. Highly recommend!

Went to have my wife's wedding ring removed and the guy working there proceeded to cut it off and then straighten it out like a piece of wire, lost a diamond in the process. Never go there again for anything.