Missing Gorilla

Waited an hour for our entrees, only got them as spoke to the manager who said he'd be back to make it up to us. Didn't see him again, would have appreciated a free drink as compo but no such luck. Maybe middle-aged mums are not the target group. Gave this feedback in an email asking for a rating, sadly no acknowledgement.

Come for the entertainment and the drinks. The atmosphere and food are pub-like. Good for large groups and kids. Super fast service, but food is over priced and bland.

Honestly worst experience!

To start this venue is confused. They don’t know if they’re a cafe, pub, bar, family restaurant, club, live music venue. They’re trying to do everything but doing nothing well. The decor is simply not nice and their kids corner is just rubbish.

We went on a Saturday night, ordered chicken parmas, and chicken and veg for our child. The parmas looked HORRIFIC. I took one bite and it tasted microwaved, unappealing and simply gross. I didn’t eat further. My partner acknowledged it was gross but as a hungry male he persevered a little more (he ended up with food poisoning). My child’s meal came out wrong and looked so gross I refused to give to child so we left early, with three meals largely uneaten.

I contacted missing gorilla directly and provided polite and kind feedback. They acknowledged they remembered us, knew we hadn’t eaten the food, and acknowledged they were understaffed and had issues in the kitchen that night. They were appropriate, apologetic and offered to refund us or give us a restaurant credit. I graciously accepted the refund and then GHOSTED. No response from MG. I tried to follow up but nothing, no response since.

I wanted to avoid a public review, but honestly I do want other families wasting money at this venue.

Great place, lots of beers on Tap, good food, should come here more oftern. Service is excellent!

Wonderful location for a family brunch. The menu catered for everybody from toddlers to grandparents. A big thank you to the staff for providing a tasty gluten free french toast option on the menu. The entire breakfast menu, except for the pancakes, can be adapted to be gluten free. We booked a table near the indoor children's play area so the littlies could play before and after their meals. They loved the variety of toys and activities on offer. Parents were relaxed with them playing happily so close to our table.

Great venue, great service, Jason is a STAR, but the food was not so good sadly, but l am sure Jason will see to improving that l am sure, enjoyed Ross Wilson and his great band. Thank you

Had the best time at Missing Gorilla celebrating our daughters birthday! Staff are so accommodating and welcoming, food is just delicious and plentiful! Could not recommend them more! 10/10

Excellent food and speedy service, the pizza and entre were very nice. I can thoughrly recommend. I would certainly eat here again. Good job Missing Gorilla.

We loved this place!
Went there off seeing a recommendation from Mama Knows North and we had a great time and so did the kids!
The food was DELICIOUS - especially the sticky chicken!
Jason was so friendly and welcoming.
The kids area is a massive bonus, with tv, toys and games!
Will definitely be back!
Thank you for a lovely time:) xxx

Friendly staff. We held a function here and they were child friendly, provided cutlery and plates for the cake at no extra charge. Would highly recommend for any function or just dinner.

The staff, atmosphere and all round appeal of this place is fantastic. Drinks and food was yummy
The bar staff were amazing gorgeous people
Can't wait to pop in again. Sooner the better

The food was good. However, the waitress was not the most friendly. The kids' area is nice, but the TV doesn't allow kids to create or enjoy a lot of all the activities around them.

Greeted as we walked in. As we passed by the kitchen, my wife commented on a dish there was being plated.not long after being seated, a sampler of that dish was presented to us. Their attention to detail and customer service was amazing. BTW.the lamb pizza was great

We were there today as a multi aged team of 17.6mths _ 71 y.o. It was my son in laws birthday. What a great place for a Sunday lunch. Family friendly with heaps of activities for the kids to do. We loved our food and drink options.
Very competent and friendly staff. Thank you.

Great menu and choice of drinks on tap. The staff were friendly enough to serve us coffee 20 mins before they opened, AND gave us a small taste of their Raspberry Seltzer, who’s is low-carb and AWESOME. Thanks heaps.

Had my baby shower lunch today at MG. Lovely venue, amazing staff and food was great? Anthony and the team looked after us very well
P.s the pizzas are amazing!
Highly recommend!

I had dinner here this evening with mates, and in general it was a pleasant experience! We were greeted nicely and received good service.my own criticism is with the crispy chicken burger I ordered, which was only vaguely warm despite being crunchy, the coleslaw had soaked the bun and made it mushy, the pumpkin pieces it came with were also vaguely warm despite appearing roasted/charred, and the chips were also hardly warm.for future I suggest you ensure the foods temperature matches its roasted/cooked look; make sure it is hot when sent out.as for the bun, either make the coleslaw less wet or put a layer of lettuce between them.
I still enjoyed the burger, but it was not as good as it could of been.

Had a family lunch here for 11 of us.it was a celebration of all the bithdays missed in the last couple of years.the service was amazing, attentive, over and beyond, personalised. The kids had a ball playing in the kids area, playing pool.great family, relaxed atmosphere. The food was delicious and served quickly wih a smile.highly recommend

This place is wicked, a little hidden gem. But once you know about it you'll never look back! Will be the new favourite watering hole, great for kids a good selection of beers and the food is spot on.

A top Eltham venue, great mix of young, old and families. The management do a great job of making people feel welcome and keeping the vibe of the place upbeat and positive (they also have a pretty good A-hole filter when checking out who walks though the doors). Great food and a good selection of beers and spirits. Also talented live music acts on busier evenings.