Michael Hill Northland

Can the dumb Nina (Michael Hill Northland store) stop calling and leaving unwanted cryptic mobile phone messages. You've lost a big sale, due to your incompetence. Bye!

Had a necklace that broke twice within 5 minutes of wearing. They wouldn’t refund, told me I had to come back when there’s a manager in. You’d think if a necklace broke twice it would be a pretty easy refund

The person who sold the jewellery was kind and understanding. She didn't rush me even when I was taking my time going from one place to other and trying different things before making my decision which made me feel relaxed and calm rather than rushin

Amazing service from Nina! She was so helpful and knowledgeable. Such a lovely person! Thank you for taking the time to answer all our questions!

Will deserve a 10star thank you to Maria and Nina for their wonderful job and help even tho Nina apologise heaps Maria was very polite well both on them made you feel welcome thank you for your help

The stone came loose in my engagement ring and the staff here had it fixed and back on my finger in 6 days. Super impressed. Great service and staff are very very friendly
10/10 would recommend

Got my engagement ring from here. First ring I tried on, fit perfect. Super friendly and helpful staff. Thank you

BAD SERVICE AND BAD QUALITY. I was ignored by 5 staff working here when i walked in, all were talking amoungst themselves. When i asked for help i was told J colour diamonds were “GOOD” and the “BEST”. Knowing a bit about my diamonds, i don’t appreciate being lied to by women my age. Spent my money elsewhere.

Bought our wedding bands here and we’re so happy with them!
Ilona helped us from the very beginning. She was very friendly and professional and gave very honest advice, never felt like she was trying to push us towards higher priced rings.
We left ring shopping pretty late and we did have to stop by the store a couple of times with rings being brought across from different locations and even having mine special ordered. Each time the whole team were so excellent and friendly. We were really pushing our luck to get them in time for our wedding date but Ilona, Glenn, Lindsay and Maria all worked so hard to get us our rings in time and ensure we got exactly what we wanted! I would recommend this store purely for the customer service.
My only regret was that Ilona wasn’t in when we picked them up! I would have loved to thank her in person:)

Came all the way here to get my wedding ring cleaned and serviced- told me to come back another day, lady just brushed me off and told me to come back another day. Gave some bad excuse about it being Boxing Day so she couldn’t do it today. Just very ooor service.

Lady was very rude to me. She was wearing a red blouse on Boxing Day, but anyways came to get a ring cleaned and serviced today- but she said she couldn’t do it today even though it would probably take 5 mins and that she was busy? But she was just chatting away not really doing much.

Happy with them at the moment. Staff were very friendly and helpful on my first visit in quite a while.

This store DOES NOT honour the advertised sale price.
I was in looking for a gold necklaces at this store and after 10 mins of looking was directed by a staff member to the front cabinet, in there with a sale sticker was a gold necklace advertised at $2600, after the staff member said TWICE to me “ You should buy this, it is very well priced” I proceeded with the purchase, she took the necklace to the computer to ring it up and then after talking to a manager told me “ I’m sorry the wrong sticker is on this necklace and it’s actually $8500”. They wouldn’t sell it to me at the advertised price, I complained and was told they were removing it from sale for 24 hours as it was the wrong price and was store policy. I called the regional manager who took a week to get back to me and she offered me a “preferred customer” price which was not the advertised sale price to which I refused asking for what was advertised and she said “No”.
I hope your reading this Sir Michael Hill as I feel shocked that your staff could make a monumental error and then not stand by there mistake or honour the advertised price. I believe Sir Michael that you are an honourable man and would of done the right thing for your customers, hence the reason I’ve brought jewellery from your stores before but due to the actions (or lack) of your staff at the Northland store and your regional manager, I will never again deal with you and will tell every member of my family and friends to never deal with any Michael Hill store in the future. I expected a lot better.

Great experience purchasing a ring from Maria. Very friendly and professional but not pushy whatsoever.