Mercure North Melbourne

The worst hotel ever. The room is different with the photo they uploaded. The facilities are degraded and old.
When we checked in, the bathroom and toilet is not cleaned. We called the receptionist and they said no house keepers at the moment so it only can be cleaned the day after.
I can’t believe that they check us in a dirty room and told us to stay there until the day after when someone can come to clean it. It would be scam, I will report it to ACCC.

Very disappointed in our stay. The room was dirty. Blow flies on windows ledge, mould in bathroom, basin in bathroom dirty, spillages on skirting boards. Carpet in hallways all crinkled a tripping hazard. Not more than a 2 star hotel.

Dated building but clean rooms. Nice buffet breakfast.
Great location for easy access to Melbourne city for dinner and show.

I don't recommend Mercure North Melbourne.

The staff is nice, except Gabriel, the Manager. I called the hotel to confirm if my booking was successful after booking on Accor All app. However, my bookings were not successful as there was a glitch in their system. Gabriel then sent me the confirmation email with the wrong room type and price, even if I had explained everything to him. I called the hotel again to correct the information on the confirmation email, however, Gabriel sent me another wrong confirmation email. After that, I called the hotel again to correct the information on the confirmation email. Gabriel became rude, refused to change the correct information and stated he was going to leave over the phone.

I booked a king size bed room for my parents, however, the staff provided them a double bed room, even if I had confirmed all the information twice before my parents stayed. They then changed to a king size bed room with the broken air conditioner. After that, the staff changed again to a double bed room with the SAME price and broken light and shower.

The cooking smells is everywhere in the building. No cleaning and toilet papers if you stay there for 2 or more days.

Stayed here several times due to hospital appointments and will continue to. They could just do so much better with some things - the room service breakfast coffee is horrible, on ordering breakfast which was very basic the staff member taking the order could not understand my request.the staff seem to need training in normal everyday operation procedures. One example was requesting late checkout, as an Accor member, was advised that late checkouts were all booked out and only available for new members, joined my husband up and received it, no logic or sense. Seems to be a lot of unplanned maintenance at hotel with water being turned off.
I book online generally and last time on arrival was charged again and had to request refund. I don’t know whether it’s their system or the operator.
Would be nice to offer bottled water in rooms even if payment was required.
Polo Cafe food is very basic for price and very greasy, some fresher options would be nice.
All in all the staff are friendly and it is a Fanta location.

Room was cold heater not working.advised staff about this nothing done.no fan in bathroom, room all steamed up no ventilation.shower head not screwed on properly.so water went everywhere when turned water on and pipes banging.
TV was that old couldn't get half the channels.person above us must have had an elephant in their room performing all night from heavy footed walking in room
Cleaner vacuuming outside our room at 7am, kept banging the vacuum head along the walls and our door.
Please run if you get room 117.
Complained on leaving, got $6 Discount on our room service, morning staff very apologetic.
Have stayed before never this bad.will not return.

I was very satisfied. Rooms and services are very nice. I am very pleased with their care towards their customers.

Horrible service, I had left some stuff there by mistake so I called reception to notify them and they had told me there was nothing in the room so my only conclusion is that they kept it so I will be filing a report and I don’t recommend anyway stay here if they don’t want their stuff stolen

Need to walk a little bit to get to the free tram, but still great location.
Very friendly staff.

Done the Polo Cafe review, now for the hotel, giving this a 3 star, reason is without a doubt mostly the same as other reviewers, the place is quite outdated, although clean enough from my perspective, the heater in our room did not warm the room enough, we did catch the common cold.wanted to use the sauna but it was closed. I am still pleased with the manager and staff as we were greated very formally.

The worst Mercure hotel by far, the worst Ibis will be rated at 5* compare to it.
Manager thinks he owns the hotel (the way he acted I wouldn't be surprised).
Hostile and unwelcoming did not deliver the Accor loyalty gifts or complementaries (not even a bottle of water) and when was confronted he used his authority (if you don't like it you can leave) also pushed me to move my car when I was unloading the bags for a delivery truck (very accommodating). To his credit after I taught him how the platinum complimentary breakfast works he did deliver on that but from a local Woolworths canned food. Beside leaving my a strain of hair on my last breakfast

Excellent, friendly & helpful staff over 3 days. Room was clean and decent size. Portable heater had preheated room lovely and kept room a good temperature. Older style hotel but comfortable. Close accommodation for children's hospital appointments (walking distance) and 2 different trams direct to city (Elizabeth st & also Aquarium) are a 5 minute walk away. Same tram stop direct to zoo. We left car at hotel and close trams was great. Breakfast was good & meals in polo cafe were nice. Loud road & air noise at times as expected as room faced flemington road with trams as well as being situated between 3 hospitals but nothing loud enough to disturb normal sleep times. Proximity to hospitals is great. Clunky older elevator but did the job & saved us using the stairs. % discount for guests with medical appointments at nearby hospitals is a lovely bonus.
Will return for next appointments.

Good hotel i was there for medical reasons and the rooms were great.wifi could be better as it was like on and off however everything else about the hotel was amazing will come back soon

Great location, especially for hospital appts. Reception Staff polite and their customer service exceptional. Alex, went above and beyond to assist during our 1 night stay. Definitely would stay again - thank you.

Considering we were there for medical reasons it was extremely close to the Royal Melbourne Hospital. Extremely small room, 1 queen bed & 1 single bed, Fridge, Tea/Coffee making facilities and an all in one bathroom so small they had to trim the vanity to make JUST enough room to sit on the toilet! Nice little pool area. Parking is EXTRA! That was not communicated upon booking, extra $15 per night, which made it expensive in comparison. Had to ask for toilet paper and tissues as they were not replenished on second day! Close proximity to Royal Melbourne Hospital, Royal Children's nd Royal Women's. Friendly staff in no hurry to help. Some take away shops not too far away. Given the proximity to required Hospitals, I would return. For a family holiday, probably not.

Fantasic service from all staff congratulations you have the best people working for you they generally listern and love there jobs. Rooms are clean and prices are good. Had a lovely meal at the restaurant steak was cooked perfectly.

Windows didnt close, very loud from street noise, is cheap tho, but have paid the same for much better.