Mercedes-Benz Mornington

I recently had my car serviced at MB Mornington. Shaun and the team were fantastic. It was a big service but the team were efficient and kept me up to date with how things were going. I sat in the lounge and worked and it was comfortable and the coffee was delicious. There were some expensive service items that my car requires in the coming months. At no stage did I feel pressured - Shaun clearly itemised what my car needs and provided a detailed quote get these items done. Overall a fabulous experience.

I had an amazing experience at Mercedes Benz Mornington. Customer service was exceptional, Brent, Jared and Phil from finance both made my car buying experience enjoyable. Through the process Brent and his team were very patient in addressing all the questions I had.
The level of service exceeded my expectations, to provide a car for me to use as i didn't have any car to use.
I highly highly recommend Mercedes Benz Mornington team.

Recently delt with Brent and Jared Lechte and bought my first Merc. They are great blokes to deal with and make you feel at home. Very happy with my purchase. Thanks guys.

Edited due to hearing the whole team has been replaced. Hopefully new employees are much better.

I went in to look at a particular car I was interested in last Saturday and bumped into Brent and Jared Lechte two brothers selling preowned cars
A short time later we agreed on a price and the car was mine.

These guys are two of the nicest used car salesmen you will ever meet, they are honest and will do what it takes to do a deal
and once the deal was done they kept in touch to ensure that the delivery process went smoothly.

On delivery you couldn't ask for more, free gifts and a very personal hand over.

Well done guys, I'll stay in touch,
And I will be back for my next car.

Regards
Mark Traynor

Very happy with the sale
Not pushy no pressure and fair trade in offer straight up
Pleasure to deal with all the team
Love our new car
Thanks Brent

Brent was great to deal with. He went the extra mile and stayed late to help find the right car

Thanks Brent and all the guys for an amazing experience. Very easy to deal with and smooth process to trade in my vehicle for a great deal. Thanks again

After walking into Mercedes Mornington just to have a look & possibly a test drive…I purchased my beautiful car a couple of days later, thanks to Brent Lechte’s exceptional customer service. I work in customer service myself & I value its importance as we always remember the feeling of how we were treated. Thank you Brent for making my experience relaxed & professional & for going out of your way to be of help with anything I queried. Also thanks to Kaylan who was so lovely to deal with.
I never imagined I’d own such a beautiful car & you helped make it an unforgettable experience

Yet another fantastic example of great customer service from Mercedes Benz Mornington. I called in to book in my vehicle for fault check on a Saturday and a very nice man called Chris came out straight away and fixed my problem.
Who said customer service was dead?
Amazing service.
Thanks again MBM

I have just purchased my first used Mercedes from Brent and Jared at Mornington Mercedes I cannot believe the exceptional service I have received. Aftercare has been totally amazing. Took the car back for a few cosmetic touch ups. Not only did they do them, when they didn’t actually have to, they provided me with a near new courtesy car and when I collected my car they’d had my car detailed and filled with fuel. I’ve owned a lot of cars and this is the best service I have ever received. Highly, highly recommended. By the way my car is amazing. So so happy. Thanks Brent and Jared.

Thank you Brent for the amazing service.
Very professional and efficient in every way. I’ll certainly refer my friends to you.

I’m from Sydney NSW, we had the pleasure of dealing with Brent from this dealership. He was very helpful, truthful and professional in his approach.
We ended up purchasing a GLS63 and they assisted with the door to door transportation for us.
The vehicle was delivered swiftly with no fuss and was exactly as depicted in the advertisement and pictures.
I would highly recommend Brent and the team for anyone after a genuine service.

It was a pleasure to deal with Brent Lechte buying our new car. He made the experience easy and his customer service was outstanding - from our initial enquiry to picking up the car. Thanks Brent for making the process seamless and stress free, we love the car!

On visiting the dealership to enquire about a possible change of car I met Brent.

His warmth and personality made me feel like we were old friends.

We discussed several options and eventually decided that the C200 was within my budget.

I collected the car yesterday and was very happy with its preparation and drive home.

I would like to thank Brent for his efforts and consideration in making the change so easy.

Regards,

Andrew Pearce

Chris, you can try and spin it, at the end of the day promises made have not been honoured.
The car is 9 years old BTW
After your service team further bastardizing my unit, you bill me for delivering? Nothing, Oh a bill from Autofidelity of $1400 to restore it back to where it was prior to your team working on it.
And your Sales Manager, whom promised to resolve this matter and see it through, ghosts me for 3 plus weeks when the car came back from Autofidelity, hence the review being renewed.
I get a call from your Sales Manager crying about the fact that the review had been reinstated, furthermore he complained that all he tried to do was help me? HOW SO I asked?
You have not seen this issue through,
"but my boss saw this review"
oh that's why you suddenly got in contact with me after the long silence?
So this is the service your clients can expect
ALL PROMISE NO DELIVERY
Chris, I note you don't address the other issues?
I Know folks that drive their cars for servicing from Mornington Berwick (Mercedes) due to Mornington (unfortunately found out after the event)

Brent and his team went out of their way to make my purchase a great experience.
Thanks for your help and for the excellent car

Brent and the team at Mercedes-Benz Mornington were truly amazing. Brent answered every and any question I had and even went as far as to come in on his day off to personally show me the car I wanted. Easy to say, it was one of the best customer experiences I’ve ever had and I’ll be recommending anyone and everyone to see them for your car needs. 5/5 star experience.

A big thank you to Brent Lechte for the amazing customer service. Finally someone who allows you to make a decision and listen to your wants and needs, its the best experience Ive ever had buying a car in all my life. Highly recommend and will be spreading the word, especially if you cant stand salesmen.

I recently purchased a secondhand car from Brent and the team at Mornington Mercedes Benz. The service, care and time we were given exceeded our expectations. Brent was readily available to answer questions, was genuine in his promises and made sure that I was completely happy with my new car. Highly recommend! Thanks again!